Empower your HR operations with ServiceNow, offering seamless self-service portals and automated processes for enhanced employee experiences. While initial setup may be complex for some, its intuitive interface and robust features streamline hiring and project tracking, making it ideal for diverse industries. Explore ServiceNow's digital operations with a free demo today.

ServiceNow Specifications

Employee Information Management

Recruitment and Applicant Tracking

Performance Management

Attendance and Time Tracking

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What Is ServiceNow?

Overview

ServiceNow is a service delivery platform for human resources that empowers recruiting teams to manage employee requests effectively, automate workflows, and enhance the overall employee experience. By seamlessly integrating with other ServiceNow modules, it enables seamless collaboration, integrated risk management, and data sharing across departments, thereby maximizing workplace service delivery efficiency and promoting organizational cohesion.

What Is ServiceNow Best For?

The software offers comprehensive HR services, providing streamlined and automated processes that enhance employee experiences. Through self-service portals, employees can easily manage tasks such as updating personal information and requesting time off. ServiceNow's operations management tools automate recruiting processes, promoting efficiency and agility within organizations.

ServiceNow Pricing

The software offers two packages providing diverse features for users:

Disclaimer: The pricing is subject to change.

ServiceNow Integrations

The software integrates with various third-party applications, including:

How Does ServiceNow Work?

Here's a step-by-step guide on how you can navigate the ServiceNow HR software dashboard after logging in:

  • Locate the main menu bar, typically positioned horizontally at the top of the dashboard
  • Navigate through the menu options that include "Home," "Cases," "Knowledge Base," "Employee Service Center," and more
  • Click on the desired menu option to access its sub-menu or related features
  • Explore each menu option to find specific functionality you need
  • Depending on the selected menu option or sub-menu, you will encounter various forms and pages with relevant fields and options
  • Fill out the necessary information in the provided fields and use the available options to perform relevant actions
  • Create cases, manage employee requests, and access knowledge base articles
  • Use the "Submit," "Save," "Edit," "Delete," "Search," and "View Details" buttons to perform specific actions
  • Explore the reporting and analytics features to access "Reports," "Analytics," or "Metrics" to generate relevant reports
Schedule a free ServiceNow demo and learn more about its functionalities.

Who Is ServiceNow For?

The software caters to different industries, such as:

  • Energy and utilities
  • Healthcare
  • Manufacturing
  • Education
  • Retail

Is ServiceNow Right For You?

If you're seeking HR service delivery software to streamline data management and digital workflows and enhance productivity, ServiceNow is the ideal solution. From onboarding to offboarding, it ensures a seamless flow of information across departments, reducing manual tasks. The platform caters to the diverse needs of small and medium enterprises.

ServiceNow places a strong emphasis on data protection and compliance. The platform implements robust security measures, including encryption, access controls, and audit trails, to safeguard sensitive HR data.

Still not sure about ServiceNow? Contact us at (661) 384-7070, and our customer support team will help you make an informed decision.

ServiceNow Features

ServiceNow platform provides robust case management capabilities, allowing HR teams to efficiently handle and resolve employee inquiries, issues, and requests. It simplifies case creation, tracking, and asset management, ensuring timely resolution and efficient service management. The software also provides employees with self-help resources such as documentation, FAQs, and a repository of HR articles to enhance their self-service experience.

The software revolutionizes HR service delivery by efficiently managing field and security operations with the FSM feature. It enables smooth scheduling and improves workforce management by empowering technicians. It also integrates seamlessly with other ServiceNow modules, enabling a unified platform.

ServiceNow revolutionizes customer service by delivering unparalleled levels of support while maintaining control over operational costs. Enhance productivity and resolve issues promptly by using AI-powered self-service solutions.

With a focus on application portfolio management, the software enables organizations to align IT investments with strategic goals. By providing users with the necessary information, it enhances visibility across the enterprise and empowers informed decision-making. ServiceNow allows users to automate digital workflows, unify data, break down silos and enhance productivity.

Pros and Cons of ServiceNow

Pros

  • Efficient self-service portal
  • Streamlined hiring process
  • Great assistance in project tracking
  • Easy-to-use interface

Cons

  • High implementation costs
  • Documentation feature needs improvement
  • Initial setup may be complex for new users, as per some ServiceNow reviews

ServiceNow Pricing

Professional

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What's Included

  • (Professional features)

  • Problem Management

  • HR Agent Workspace

  • Universal Request

  • Mobile Agent

  • Predictive Intelligence

  • Manager Hub²

  • Virtual Agent

  • Now Assist for HRSD³

Enterprise

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What's Included

  • (Professional + Enterprise features)

  • Employee Journey Management

  • Alumni Service Center

  • Case and Knowledge Management

  • Enterprise Onboarding and Transitions¹

  • Employee Center¹

ServiceNow Reviews

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Frequently Asked Questions

Yes, the software provides API.

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