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Overview
4Voice improves inbound and outbound call handling with hosted servers, configurable routing, and real-time agent monitoring. While initial setup may take some time, 4Voice provides performance reporting, custom dashboards, call recording, hot-desking, and call-barging. Overall, it supports multi-location call center teams needing centralized control, efficiency tracking, and forecasting.
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Starting Price
Custom
4Voice Specifications
- Cloud-Based Calling
- Call Routing
- Interactive Voice Response (IVR)
- Call Recording
What Is 4Voice?
4Voice is a hosted VoIP call center solution for inbound and outbound call centers using industry-standard VoIP phones. Through its 2CallCenter offering, calls run through centrally hosted servers and route to phones at each location. It includes configurable call routing, real-time call and agent monitoring, efficiency statistics, volume tracking, forecasting support, custom dashboards, and multi-channel report sharing. Call recording, hot-desking, call-barging, and automated failure handling are also included. Note: official content presents 4Voice as an answering service/hosted service.
4Voice Pricing
The vendor offers the following pricing plans:
- Premium Phone Service: $22.00/month
- Standard Phone Service: $17.00/month
- Texting / SMS: (included with premium phone service)
Disclaimer: The pricing is subject to change.
4Voice Integrations
The software supports integration with multiple systems and platforms, such as:
- SalesForce
- HubSpot CRM software
- Zoho
- Odoo
- Bitrix
- Zendesk
Who Is 4Voice For?
4Voice is ideal for a wide range of industries and sectors, including:
- High tech
- Government
- Law
- Healthcare
- Insurance
- Logistics
- Nonprofit
Is 4Voice Right For You?
If you’re a business or call center that needs cloud-hosted VoIP for inbound and outbound calling, 4Voice provides cloud phone services and its 2CallCenter solution, with calls handled by hosted servers and directed to VoIP phones at each location.
4Voice emphasizes a provider-led approach, where telecom experts analyze your voice communication needs to deliver a solution aligned to your budget, bandwidth, and priorities, with one-on-one training for deployment. It’s a fit if you want to host VoIP managed from a secure location with guided setup.
Still doubtful if 4Voice software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
4Voice Features
Real-Time Dashboards And Reporting
4Voice provides real-time dashboards for call tracking and agent monitoring, with customizable widgets to surface the metrics you care about. Reporting supports flexible grouping by users and departments and covers call-center and standard extensions. Scheduled reports can be delivered daily, weekly, or monthly for performance visibility.
Voicemail Management And Transcription
The platform supports voicemail for individual users and shared mailboxes for common functions. Notifications can alert multiple users by email or phone, and escalation of callouts can be set for messages. Voicemail transcription is included, along with greetings, including custom greetings tied to presence status and absences.
Call Handling
The software includes auto-attendants and advanced call handling with multi-level IVR menus and English and Spanish announcements. It supports day, night, and holiday schedules with custom messaging, plus time-based call routing. Administrative staff can use a centralized operator panel to manage calls and a dial-by-name directory.
CloudQ Omnichannel Engagement
4Voice CloudQ provides an omnichannel call-center environment for voice, text, web chat, and social media. Agents use a web-based interface with a WebRTC phone for easier deployment. It supports inbound text, web chat, WhatsApp, and Facebook messaging, plus dashboards and queue and priority management for supervisors.
Web, Mobile, And Desktop Apps
The platform offers mobile and desktop apps for Android, iOS, Windows, and macOS to manage voice, video, and text. Users can handle messaging, presence, call logs, and settings, sync contacts and directories, and flip calls between devices. Controls determine which devices ring, including escalation to voicemail.
Pros And Cons of 4Voice
Pros
Helpful support during installation and configuration
Feels familiar for traditional phone users
The configuration is delivered quickly when ordering phones
Cons
Some handset functions felt non-intuitive
Smaller teams may need extra guidance
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Frequently Asked Questions
Does 4Voice offer an API?
Yes, 4Voice offers an API.
Who are the typical users of 4Voice?
4Voice features are used by organizations across a wide range of industries and sectors, including healthcare, high tech, government, and law.
What level of support does 4Voice offer?
4Voice offers support through phone and an online contact form.
Does 4Voice have a mobile app?
Yes, 4Voice offers a dedicated mobile app.
What types of pricing plans does 4Voice offer?
Get a detailed 4Voice cost breakdown tailored to your specific requirements.
What language does 4Voice support?
4Voice primarily supports English and Spanish languages.
What other apps does 4Voice integrate with?
4Voice integrates with multiple systems and platforms, including Zoho, Salesforce, and HubSpot CRM software.