4Voice
Last Updated
Overview
4Voice improves inbound and outbound call handling with hosted servers, configurable routing, and real-time agent monitoring. While initial setup may take some time, 4Voice provides performance reporting, custom dashboards, call recording, hot-desking, and call-barging. Overall, it supports multi-location call center teams needing centralized control, efficiency tracking, and forecasting.
4Voice Specifications
- Cloud-Based Calling
- Call Routing
- Interactive Voice Response (IVR)
- Call Recording
4Voice Features
Real-Time Dashboards And Reporting
4Voice provides real-time dashboards for call tracking and agent monitoring, with customizable widgets to surface the metrics you care about. Reporting supports flexible grouping by users and departments and covers call-center and standard extensions. Scheduled reports can be delivered daily, weekly, or monthly for performance visibility.
Voicemail Management And Transcription
The platform supports voicemail for individual users and shared mailboxes for common functions. Notifications can alert multiple users by email or phone, and escalation of callouts can be set for messages. Voicemail transcription is included, along with greetings, including custom greetings tied to presence status and absences.
Call Handling
The software includes auto-attendants and advanced call handling with multi-level IVR menus and English and Spanish announcements. It supports day, night, and holiday schedules with custom messaging, plus time-based call routing. Administrative staff can use a centralized operator panel to manage calls and a dial-by-name directory.
CloudQ Omnichannel Engagement
4Voice CloudQ provides an omnichannel call-center environment for voice, text, web chat, and social media. Agents use a web-based interface with a WebRTC phone for easier deployment. It supports inbound text, web chat, WhatsApp, and Facebook messaging, plus dashboards and queue and priority management for supervisors.
Web, Mobile, And Desktop Apps
The platform offers mobile and desktop apps for Android, iOS, Windows, and macOS to manage voice, video, and text. Users can handle messaging, presence, call logs, and settings, sync contacts and directories, and flip calls between devices. Controls determine which devices ring, including escalation to voicemail.
Pros And Cons of 4Voice
Pros
Helpful support during installation and configuration
Feels familiar for traditional phone users
The configuration is delivered quickly when ordering phones
Cons
Some handset functions felt non-intuitive
Smaller teams may need extra guidance
4Voice Reviews
Total 1 reviews
1
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
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3
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2
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1
Stars100%
Share your experience
Food Production, N/A employees
More than a year
“quick response time by customer service team”
Pros
At least the customer service team got back to me quickly when I asked to cancel the service.
Cons
The contract terms were very rigid. We had a major change and needed to cancel our VoIP contract after the second year of a three year agreement but they would not offer any kind of flexibility or early buyout option. Early termination arrangements are pretty common in this industry so it was disappointing that they were unwilling to work with someone who had already been a customer for two years.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
What language does 4Voice support?
4Voice primarily supports English and Spanish languages.
What other apps does 4Voice integrate with?
4Voice integrates with multiple systems and platforms, including Zoho, Salesforce, and HubSpot CRM software.
Who are the typical users of 4Voice?
4Voice features are used by organizations across a wide range of industries and sectors, including healthcare, high tech, government, and law.
What types of pricing plans does 4Voice offer?
Get a detailed 4Voice cost breakdown tailored to your specific requirements.
Does 4Voice have a mobile app?
Yes, 4Voice offers a dedicated mobile app.
Does 4Voice offer an API?
Yes, 4Voice offers an API.
What level of support does 4Voice offer?
4Voice offers support through phone and an online contact form.