ActiveDEMAND
Last Updated
Overview
ActiveDEMAND delivers integrated call center tools and tracking to support thorough lead management and communication analytics. While the platform’s deep functionalities require time to master, the agency’s functions and centralized data views create a powerful solution for scaling businesses.
ActiveDEMAND Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
ActiveDEMAND Features
Multi-Touch Attribution Model
ActiveDEMAND uses a special tracking model to follow the joined paths of prospects and their family members. This feature looks at which ads and offline events cause phone calls, tours, and final deposits. By linking voice info to specific site visits, the software helps groups find the best plans for filling up their rooms.
Automated Prospect Engagement
The software has automation tools that make messages personal for prospects and families at every step. Users can build marketing plans that start with right voice or text replies based on how people act. This tool makes sure that questions get fast answers while cutting down on the manual work for busy staff members.
Collective Journey Insights
This system follows the actions of many people, like caregivers and relatives, to give a full view of the choice process. It turns raw call info into useful facts that show how different steps lead to the final move in. These details help managers improve their reach and spend time on the tasks that bring in the most money.
Lead Acquisition Acceleration
The platform joins lead handling and person data to speed up the move from first chat to community residents. It collects info from site visits and offline events to help teams call the most interested leads first. This joined approach helps communities keep rooms full by making the path from a lead to a customer much faster.
Actionable Revenue Insights
The system provides clear data that shows exactly what is driving move ins and money for the business. It turns complex information into simple facts so that managers can see what is working and where to make changes. This tool helps leaders make smart choices that grow the community and prove the value of their marketing spend.
Pros And Cons of ActiveDEMAND
Pros
Real-time analytics with dashboards for multi-client management
Built-in call tracking that links phone calls with marketing activities
Unified data storage for easy business tracking
Straightforward client addition for marketing setup and traceability
Direct first-party data collection for personalized campaign management
Cons
Reporting sections can be lengthy to filter
Data updates for email performance tracking may experience delays
Detailed custom report building sometimes require extra steps
Navigation and setup may benefit from higher-level marketing skills
ActiveDEMAND Reviews
Total 14 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars43%
3
Stars14%
2
Stars0%
1
Stars7%
Share your experience
Broadcast Media, 11-50 employees
Less than a year
“marketing automation that delivers”
Pros
It stands out for how easy it is to use across its many features. It helps with marketing automation, campaign management and analytics, all in one place. It also makes email advertising very effective and worthwhile.
Cons
The pricing feels like it should be closer to what you would expect from a free application.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Accounting, 11-50 employees
Less than 6 months
“automation that just works”
Pros
Using this software has been going well. It's highly effective and dependable and it handles marketing automation, email advertising and mobile marketing really well.
Cons
Honestly the software feels very simple to use and excellent overall so I dont have any cons to mention.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“buggy reports”
Pros
Honestly there isn't anything here that I'd confidently recommend.
Cons
Right from the start, the UX felt extremely basic and the platform has fundamental problems with its reporting dashboards. You can't even receive email versions of the reports and the reporting itself is inaccurate. Contacts randomly fall out of campaigns or get stuck at certain stages without any explanation. On top of that CRM prospects were being pushed into the ActiveDEMAND account as admins which is unbelievable. In Pipedrive, you can't set someone up as a lead unless you create a deal first which feels like the most basic functionality to get right. Contact lists would also randomly lose certain contact details for no clear reason and those missing details wouldn't show up in exports either. Even basic unsubscribes from ActiveDEMAND don't always sync into Pipedrive so every unsubscribe has to be manually checked one by one. Importing contacts was another mess because the system would duplicate the upload and leave behind a pile of blank lists so you're left guessing which one actually contains the contacts. Customer support never seemed to understand what was causing any of these issues or why they were happening. Overall, the system is incredibly buggy and this is only a sample of the problems I ran into.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
What types of pricing plans does ActiveDEMAND offer?
ActiveDEMAND cost breakdown includes Call Tracking ($3/phone number), Email Marketer ($7/month), Small Business Marketer ($69/month), Corporate Marketer ($199/month), and Agency Marketer ($799/month). Request a customized ActiveDEMAND price plan for your business today!
What level of support does ActiveDEMAND offer?
The platform provides support through phone and live chat.
What language does ActiveDEMAND support?
The platform currently supports the English language.
Does ActiveDEMAND offer an API?
Yes, the platform offers an API.
Does ActiveDEMAND have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
Who are the typical users of ActiveDEMAND?
ActiveDEMAND features are designed for businesses in industries and sectors like travel, call centers, education, healthcare, and marketing.
What other apps does ActiveDEMAND integrate with?
The platform integrates with various software and services including Shopify, Zapier, Yardi, Pipedrive, and Salesforce.