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Overview
ASC offers compliant communication recording and analytics software that helps contact centers capture, analyze, and evaluate customer interactions across multiple channels. While it requires integration with existing call center platforms, its AI‑driven insights, quality management tools, and flexible cloud or on‑premise deployment make it a reliable choice for regulated environments.
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Starting Price
Custom
ASC Specifications
Call Recording
Call Monitoring
Call Reporting and Analytics
CRM Integration
What Is ASC?
ASC provides a comprehensive compliance recording platform designed to capture and analyze omnichannel communications. It securely archives voice, video, and chat data, utilizing advanced AI to automatically detect fraud and compliance risks. This solution addresses the critical need for regulatory proof in sensitive sectors, enabling organizations to transform mandatory recording data into valuable business intelligence for improved quality management and operational oversight.
ASC Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
ASC Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Teams
- Zoom
- RingCentral Contact Center
- Genesys
Who Is ASC For?
ASC is ideal for a wide range of industries and organizational functions, including:
- Financial institutions
- Contact centers
- Public safety
- Healthcare
Is ASC Right For You?
ASC is ideal for highly regulated industries such as finance and public safety, providing tamper-proof compliance recording and AI-driven analytics. Recognized with the Frost & Sullivan 2025 Global Competitive Strategy Leadership Award, it delivers unmatched scalability and security through its cloud-native architecture. Trusted by major clients like DZ Bank and Swiss Life, ASC’s seamless Microsoft Teams integration and adherence to global standards make it essential for effective risk management.
Still unsure about ASC? Contact us at (661) 384-7070 for further guidance.
ASC Features
ASC converts speech into accurate text, enabling automatic documentation and archiving of conversations. Users can generate summaries of call content and save notes directly into the CRM, eliminating the need for manual note-taking while ensuring that all important information is captured and easily retrievable for future reference.
The platform allows users to locate specific calls or conversations within seconds by searching transcripts instead of listening to entire recordings. This eliminates time-consuming manual searches, improves productivity, and ensures that relevant information is quickly accessible for analysis, compliance verification, or follow-up actions across the organization.
ASC includes an AI assistant that summarizes conversations, identifies the overall mood, and responds to individual queries. Users can quickly gain insights from each interaction without manually reviewing entire calls, making it easier to track customer sentiment, capture key points, and enhance decision-making in sales, support, or compliance workflows.
The software automatically categorizes conversations without prior manual setup. Using AI-driven algorithms, it identifies patterns and assigns each interaction to appropriate categories, helping teams organize data efficiently. This reduces administrative effort, provides consistent labeling, and enables deeper insights for reporting, quality control, and operational optimization.
ASC monitors communications to ensure adherence to internal policies and external regulations. The platform detects non-compliant behavior, flags potential risks, and maintains audit-ready records. By providing real-time oversight and detailed reporting, it helps organizations mitigate legal and operational risks while reinforcing consistent compliance across all interactions.
