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Overview
Augutech is a cloud call center platform built for managing outbound/inbound dialing with predictive and power dialers. While some users report occasional dialing inaccuracies under heavy loads, its reporting and live agent monitoring make operations clearer. All in all, it gives contact centers stronger visibility into daily call activity.
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Starting Price
Custom
Augutech Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Augutech?
Augutech is a cloud contact center solution for teams handling high volumes of inbound and outbound calls. It provides predictive and power dialing modes that help align calls with available agents, reducing idle time and improving connection rates. Intelligent Interactive Voice Response (IVR) and inbound queue tools help direct callers efficiently, while detailed reporting and agent floor monitoring give supervisors visibility into performance and workflows.
Augutech Pricing
Disclaimer: The pricing is subject to change.
Augutech Integrations
The platform integrates with several third-party applications and systems, such as:
- monday.com software
- Salesforce
- Vtiger CRM
- Centrex
Who Is Augutech For?
Augutech is well-suited for a wide range of industries and sectors, including:
- Finance
- Home improvement
- Insurance
- Business process outsourcing (BPO)
Is Augutech Right For You?
If managing high call volumes and boosting connect rates is a priority, Augutech might fit your needs. Its cloud‑based interface and award‑winning support help teams stay aligned across inbound and outbound operations, especially in sales and service environments. To ensure quality and compliance, Augutech adheres to stringent PCI compliance standards and maintains a thorough understanding of FCC regulations, safeguarding sensitive data and upholding security.
Still doubtful if Augutech software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Augutech Features
Predictive Dialing
Augutech features predictive dialing that optimizes outbound call pacing by connecting agents only when a live answer is detected. This reduces idle time and helps sales and support teams maintain consistent engagement without manual dialing delays.
Power Dialer
The power dialer automatically cycles through contacts in a list, placing the next call as soon as an agent is available. This streamlines outbound calling workflows and keeps agents productive during high‑volume calling sessions.
Interactive Voice Response (IVR)
Augutech offers configurable IVR menus to route incoming calls to the right team or queue. This improves call handling efficiency and ensures callers are directed based on predefined rules and business logic.
Real‑Time Reporting And Dashboards
Real‑time dashboards provide supervisors with immediate insights into call metrics, agent performance, and queue statuses. These visual reports help identify bottlenecks and support faster, data‑informed decisions.
Live Agent Floor Monitoring
This capability monitors all agents in real time from a single screen, with the ability to view their previous calls, listen in on ongoing calls, and barge in when necessary for coaching or support.
Lead Control And Call Queues
Augutech’s lead control tools allow teams to manage call lists and queue settings, prioritizing contacts based on business rules. Adjustable queue parameters ensure high‑value leads are engaged strategically.
Pros And Cons of Augutech
Pros
Fully cloud‑based solution that does not require local hardware
Strong customer support with fast, helpful responses
Handles high call volumes and large dialing loads effectively
Cons
Design is somewhat basic and lacks certain usability features
Reaching live customers can be challenging due to voicemail routing
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Frequently Asked Questions
Does Augutech have a mobile app?
No, Augutech doesn't offer a mobile app.
Who are the typical users of Augutech?
Augutech is well-suited for a variety of industries, including insurance, finance, home improvement, and business process outsourcing (BPO).
What level of support does Augutech offer?
The platform provides support via phone and a knowledge base.
What other apps does Augutech integrate with?
The platform integrates with several third-party applications and systems, including Salesforce, Vtiger CRM, monday.com, and Centrex.
What language does Augutech support?
The software supports English only.
Does Augutech offer an API?
Yes, Augutech does offer an API.
What types of Augutech price plans are available?
Augutech uses a clear pricing structure based on the number of active agents/month, plus setup fees for tailored solutions. Contact us to request a personalized Augutech cost quote based on your institution's requirements.