Augutech

Pros

Compared with what much larger companies spend on advanced predictive dialers, this software gives us a way to stay competitive without that kind of budget. Our old provider charged for the hardware upfront and then another year of support and the whole setup felt tied to an outdated era of long distance requirements and dedicated lines. The move to cloud based options has changed a lot and this one is clearly far less expensive than what was common 10 years ago. The biggest advantage is how it changes the way our brokers work. Instead of chasing every prospect and trying to force a conversation, they can be selective about who they do business with. Since they are able to reach hundreds of people in a day, they can focus on the low hanging fruit and spend their time talking to the people who are actually interested in our products and services. If someone is not interested, the dialer just moves on and finds the next person who might be. On top of that the best part of using Augutech has been having access to Gareth :) easily the best tech support person we have worked with.

Cons

The design is still pretty basic and rudimentary and the lack of a print feature for leads is a major issue for us. When someone clicks the lead button, it really should also trigger a prompt to print that screen so the lead is not lost. At the very least, every lead should automatically go into a dedicated queue that administrators can access through the portal. Right now if a broker loses a lead, it can take 30 minutes to track it down, assuming we are able to find it at all.