Last Updated
Overview
Vtiger boasts an AI-powered CRM solution, enabling organizations to maximize growth by aligning their marketing, sales, and support teams with ease. Its collective customer data empowers businesses to make informed decisions by simplifying CRM processes, making it an effective tool for uninterrupted operations and strong customer management.
Overall Rating
Based on 99 users reviews
3.9
Rating Distribution
Positive
74%
Neutral
25%
Negative
1%
Starting Price
Custom
Vtiger CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What is Vtiger CRM?
Overview
Vtiger CRM is a customer relationship management software that helps sales, marketing, and support teams work together to improve customer care. Vtiger CRM software helps businesses keep track of their customers by providing a 360-degree view of all customer information. This information can be used to optimize sales, support, and marketing strategies. The software also provides real-time insights and actions that can be taken to improve customer relations.
Vtiger CRM is software that helps sales teams in over 300,000 companies to manage customer data and boost sales performance. It offers a wide range of features that enable businesses to automate their sales and marketing processes, including web forms, email, and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys, and project management. Vtiger helps businesses improve customer relationships by providing them with the tools they need to manage customer interactions efficiently.
Vtiger CRM Pricing
Vtiger CRM Demo
Vtiger CRM Reviews
The software has been reviewed with an average rating of 4.3 out of 5 stars. Users liked the software for its ease of use, wide range of features, and ability to improve customer relations. Users also noted that the software is constantly updated with new features, making it a good investment for businesses. You can read more Vtiger CRM reviews in our Reviews Section.
Our Thoughts
Vtiger CRM is a powerful customer relationship management tool that helps businesses manage customer interactions more effectively. It offers a wide range of features that enable businesses to automate their sales and marketing processes. So, if you are looking for a CRM tool to help you boost your sales performance, then Vtiger is worth considering.
Vtiger CRM Features
Self Service Portal
The software provides a self-service portal for customers. Customers can log in to the portal to view their account information, submit support requests, and track the status of their requests. The self-service portal also includes a knowledge base, so customers can find answers to their questions without contacting support.
Task Management
The software provides a central location for teams to track and manage tasks. Users can assign tasks to individuals or groups, and team members can collaborate on tasks by leaving comments. The software task management feature also includes a built-in approval process so that team members can submit tasks for approval before completion.
Lead Management
The software provides a central repository for all lead information. Users can update lead information in real-time, and leads can be assigned to sales team members. The software also includes a lead scoring system so that businesses can prioritize their sales efforts.
Calendar/Reminder System
The calendar/reminder system ensures that tasks are completed on time. You can set reminders for individual tasks or groups of tasks.
Pros And Cons of Vtiger CRM
Pros
Combines sales, marketing, and support in one platform
Keeps track of customer assets and logs daily activities
Great customer support
Cons
Lack of access to the backend, creates an inability to edit stuff
Can be overwhelming to some users, due to an overload of features
Vtiger CRM Reviews
Total 99 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars24%
4
Stars49%
3
Stars23%
2
Stars2%
1
Stars1%
Share your experience
Computer Software, 51-100 employees
Less than 6 months
“An affordable and user-friendly platform”
Pros
Vtiger CRM stands out as an incredibly cost-effective solution that doesn't compromise on usability. Its intuitive design makes it accessible for teams at any skill level, while still providing the powerful features needed to manage customer relationships effectively.
Cons
I noticed it has some integration restrictions and can be slow at times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“Brings sales, marketing and support together”
Pros
this tool brings sales, marketing and support together in one place. It is simple to use, customizable and we can access it from any device since it is cloud-based.
Cons
Setting up some of the more advanced features can get pretty complicated. The free version also comes with major limitations.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Management Consulting, 1-10 employees
Less than a year
“Easy to set up”
Pros
I really like how easy it is to set up and adapt to different ways of working.
Cons
It's been good for my needs so far. Since I am on the free plan, my options are limited but I will probably need to upgrade my subscription soon.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Vtiger CRM offer an API?
Yes, Vtiger CRM offers an API for use.
What language does Vtiger CRM support?
Vtiger CRM supports English.
What other apps does Vtiger CRM integrate with?
The software integrates with Google, Microsoft Teams, Zapier, Whatsapp, Gmail, Outlook and more.
Does Vtiger CRM offer a mobile app?
Yes, Vtiger offers a mobile application.
What types of pricing plans does Vtiger CRM offer?
The software offers four plans: One Growth at $15, One Professional at $42, One Enterprise at $58, and One AI at $66—each priced per user, per month. For personalized Vtiger pricing, feel free to contact us.
What level of support does Vtiger CRM offer?
Vtiger offers email and call support.