Vtiger CRM: Reviews, Pricing & Free Demo - Software Finder

Name: Vtiger CRM
Rating: 3.9 (99 reviews)

Last Updated Jun 3, 2026

Overview

Vtiger boasts an AI-powered CRM solution, enabling organizations to maximize growth by aligning their marketing, sales, and support teams with ease. Its collective customer data empowers businesses to make informed decisions by simplifying CRM processes, making it an effective tool for uninterrupted operations and strong customer management.

Overall Rating

Based on 99 users reviews

3.9

All Reviews

Rating Distribution

Positive

74%

Neutral

25%

Negative

Starting Price

Custom

Product Snapshot

Vtiger CRM Specifications

Contact Management
Lead Management
Opportunity Management
Sales Forecasting
Customer Communication Tracking
Email Integration
Customer Segmentation
Deal Pipeline Management
Customer Service/Support
Social Media Integration

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What is Vtiger CRM?

Overview

Vtiger CRM is a customer relationship management software that helps sales, marketing, and support teams work together to improve customer care. Vtiger CRM software helps businesses keep track of their customers by providing a 360-degree view of all customer information. This information can be used to optimize sales, support, and marketing strategies. The software also provides real-time insights and actions that can be taken to improve customer relations.

Vtiger CRM is software that helps sales teams in over 300,000 companies to manage customer data and boost sales performance. It offers a wide range of features that enable businesses to automate their sales and marketing processes, including web forms, email, and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys, and project management. Vtiger helps businesses improve customer relationships by providing them with the tools they need to manage customer interactions efficiently.

Vtiger CRM Pricing

Click on the Get Pricingfor detailed information about the Vtiger CRM Pricing.

Vtiger CRM Demo

You can request and watch a free Vtiger demo to see how it works. The CRM also offers a 15-day free trial and a free version so you can try it before purchasing the premium version.

Vtiger CRM Reviews

The software has been reviewed with an average rating of 4.3 out of 5 stars. Users liked the software for its ease of use, wide range of features, and ability to improve customer relations. Users also noted that the software is constantly updated with new features, making it a good investment for businesses. You can read more Vtiger CRM reviews in our Reviews Section.

Our Thoughts

Vtiger CRM is a powerful customer relationship management tool that helps businesses manage customer interactions more effectively. It offers a wide range of features that enable businesses to automate their sales and marketing processes. So, if you are looking for a CRM tool to help you boost your sales performance, then Vtiger is worth considering.

Vtiger CRM Features

Self Service Portal

The software provides a self-service portal for customers. Customers can log in to the portal to view their account information, submit support requests, and track the status of their requests. The self-service portal also includes a knowledge base, so customers can find answers to their questions without contacting support.

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Task Management

The software provides a central location for teams to track and manage tasks. Users can assign tasks to individuals or groups, and team members can collaborate on tasks by leaving comments. The software task management feature also includes a built-in approval process so that team members can submit tasks for approval before completion.

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Lead Management

The software provides a central repository for all lead information. Users can update lead information in real-time, and leads can be assigned to sales team members. The software also includes a lead scoring system so that businesses can prioritize their sales efforts.

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Calendar/Reminder System

The calendar/reminder system ensures that tasks are completed on time. You can set reminders for individual tasks or groups of tasks.

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Pros And Cons of Vtiger CRM

A quick look at Vtiger CRM's strengths and weaknesses to
help you decide if it's the right fit

Pros

Combines sales, marketing, and support in one platform
Keeps track of customer assets and logs daily activities
Great customer support

Cons

Lack of access to the backend, creates an inability to edit stuff
Can be overwhelming to some users, due to an overload of features

Vtiger CRM Reviews

Insights from real users on Vtiger CRM’s features,
performance, and overall experience.

Total 99 reviews

3.9

All reviews are from verified customers

Rating Distribution

Stars

24%

Stars

49%

Stars

23%

Stars

Share your experience

Nitish

Computer Software, 51-100 employees

Less than 6 months

4.0

March 2025

“An affordable and user-friendly platform”

Pros

Vtiger CRM stands out as an incredibly cost-effective solution that doesn't compromise on usability. Its intuitive design makes it accessible for teams at any skill level, while still providing the powerful features needed to manage customer relationships effectively.

Cons

I noticed it has some integration restrictions and can be slow at times.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Roberto

Information Technology and Services, 1-10 employees

More than a year

4.0

November 2024

“Brings sales, marketing and support together”

Pros

this tool brings sales, marketing and support together in one place. It is simple to use, customizable and we can access it from any device since it is cloud-based.

Cons

Setting up some of the more advanced features can get pretty complicated. The free version also comes with major limitations.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Moises

Management Consulting, 1-10 employees

Less than a year

5.0

August 2024

“Easy to set up”

Pros

I really like how easy it is to set up and adapt to different ways of working.

Cons

It's been good for my needs so far. Since I am on the free plan, my options are limited but I will probably need to upgrade my subscription soon.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 99 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Vtiger CRM offer an API?

Yes, Vtiger CRM offers an API for use.

What language does Vtiger CRM support?

Vtiger CRM supports English.

What other apps does Vtiger CRM integrate with?

The software integrates with Google, Microsoft Teams, Zapier, Whatsapp, Gmail, Outlook and more.

Does Vtiger CRM offer a mobile app?

Yes, Vtiger offers a mobile application.

What types of pricing plans does Vtiger CRM offer?

The software offers four plans: One Growth at $15, One Professional at $42, One Enterprise at $58, and One AI at $66—each priced per user, per month. For personalized Vtiger pricing, feel free to contact us.

What level of support does Vtiger CRM offer?

Vtiger offers email and call support.