Balto Software

Balto Software

Last Updated Dec 17, 2024

Overview

Balto software is a powerful tool that enhances contact centers by improving customer service conversations and boosting sales. While it sometimes fails to connect calls, its real-time coaching and automated call summaries ensure agents deliver exceptional service. Balto software’s efficiency and user-friendliness make it an indispensable asset for any team.

Overall Rating

Based on 9 users reviews

4.6

Rating Distribution

Positive

89%

Neutral

11%

Negative

0%

startingPriceDollar iconstartingPriceS icon
Starting Price
Custom

What is Balto Software?

Overview

Balto software is a game-changer for contact centers, used by customer service teams and sales representatives to enhance their interactions. It offers real-time coaching, automated call summaries, and instant insights, ensuring agents stay compliant and focused on key sales points. With features like dynamic prompts, sentiment analysis, and seamless integrations, Balto boosts efficiency and improves overall performance, making it an invaluable tool for delivering exceptional customer experiences.

Balto Software Pricing

Balto pricing is available upon request. Users can get pricing according to your business needs.

Balto Software Integrations

Balto software integrates with over 60 different apps. Some are mentioned as under:

  • RingCentral
  • Genesys
  • Cisco
  • LIVEVOX
  • TrackDrive
  • DAKCS
  • REGAL
  • Zoom
Watch the free Balto demo to learn more about its integrations.

Who Is Balto Software For?

Balto software is useful for:

  • Health Insurance Sales
  • Insurance
  • Financial Services
  • Healthcare
  • Home Improvement
  • Collections
  • Retail and D2C
  • BPO

Is Balto Software Right For You?

Balto software is the right choice to enhance contact center efficiency with real-time coaching, automated call summaries, instant insights, and seamless integrations, empowering agents to deliver excellent customer experiences and improve overall team performance.

Are you still considering whether Balto software is the right choice? Contact our customer service team at (661) 384-7070 for further guidance.

Pros And Cons of Balto Software

Pros

  • Helps agents stay compliant

  • Improves customer service conversations

  • Increases sales for representatives

  • Efficient and easy to use

Cons

  • Language limitations

  • Limited personalization

  • Reporting layout could improve, according to some software users

Frequently Asked Questions

Yes, Balto software offers an API.

Yes, Balto software supports Android and iOS devices.

Balto software integrates with LIVEVOX, DAKCS, Cisco, RingCentral, Genesys, TrackDrive, Zoom, and REGAL.

Balto software supports English and Spanish languages.

Balto software cost is unavailable on its website. Users can get more information about the Balto software price by getting in touch through the contact mentioned above.

Typical users of Balto software are those who use financial services, home improvement, collections, retail and D2C, BPO, healthcare, health insurance sales, and insurance.

Balto software provides support through phone, live chat, email, and FAQs/forums.