Last Updated
Overview
Balto software is a powerful tool that enhances contact centers by improving customer service conversations and boosting sales. While it sometimes fails to connect calls, its real-time coaching and automated call summaries ensure agents deliver exceptional service. Balto software’s efficiency and user-friendliness make it an indispensable asset for any team.
Balto Software Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Balto Software Features
Generative AI
This feature streamlines operations at the contact center by providing instant call analysis, automating after-call work, and enhancing QA processes. It delivers tailored insights, enabling timely decisions and improving customer interactions, ultimately boosting efficiency and productivity.
Real-Time Guidance
It helps agents navigate calls confidently, ensuring adherence to call flow providing dynamic prompts, instant feedback, and gamification. It includes customization options, sentiment analysis, and a command center for live call monitoring and instant analysis.
Real-Time Coaching
This important feature empowers managers to support agents during critical moments by providing instant alerts for coachable events. Managers can join calls with a single click, offer real-time guidance, and improve team performance efficiently and effectively.
Real-Time Notetaker
This vital feature automates after-call work by generating accurate call summaries with a single click. This feature allows agents to focus on delivering exceptional customer experiences, increases efficiency, and integrates seamlessly into the Real-Time platform, enhancing overall productivity.
Integrations
Balto software seamlessly integrates with over 60 cloud-based phone systems, ensuring a secure and quick setup within 45 days. This allows for seamless connectivity and enhances the efficiency of contact center operations.
Pros And Cons of Balto Software
Pros
Helps agents stay compliant
Improves customer service conversations
Increases sales for representatives
Efficient and easy to use
Cons
Language limitations
Limited personalization
Reporting layout could improve, according to some software users
Balto Software Reviews
Total 9 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars22%
3
Stars11%
2
Stars0%
1
Stars0%
Share your experience
Brendan
IT, 51-100 employees
Less than a year
“It has potential for agents”
Pros
When used in the right context, I think this software proves to be extremely valuable for agents.
Cons
Our agents' conversations are often quite nuanced and while the AI is helpful, it struggles to adapt to more complex or situational conversations, which can limit its effectiveness in certain scenarios.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Sheinita
Insurance, 500+ employees
Less than 6 months
“Overall a great tool”
Pros
I really appreciate the feature where the script highlights itself, letting me know exactly what I've completed. It's a simple but effective way to keep track of progress during calls.
Cons
There are times when the system doesn't work properly or fails to connect to my calls, which can be frustrating and disrupt workflow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tony
Media, 101-500 employees
More than a year
“It manages our needs”
Pros
Balto has been an invaluable tool from a coaching perspective. It gives our agents real time rebuttals based on customer responses, making it easy to stay on track and respond effectively to customer objections.
Cons
Some of the reporting could be more easily laid out. While the data is useful, the way it was presented to us could be improved to make it easier to digest and act upon.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Balto software offer an API?
Yes, Balto software offers an API.
Does Balto software support mobile devices?
Yes, Balto software supports Android and iOS devices.
What other apps does Balto software integrate with?
Balto software integrates with LIVEVOX, DAKCS, Cisco, RingCentral, Genesys, TrackDrive, Zoom, and REGAL.
What language does Balto software support?
Balto software supports English and Spanish languages.
What types of pricing plans does Balto software offer?
Balto software cost is unavailable on its website. Users can get more information about the Balto software price by getting in touch through the contact mentioned above.
Who are the typical users of Balto software?
Typical users of Balto software are those who use financial services, home improvement, collections, retail and D2C, BPO, healthcare, health insurance sales, and insurance.
What level of support does Balto software offer?
Balto software provides support through phone, live chat, email, and FAQs/forums.