CallCenterHosting
Last Updated
Overview
CallCenterHosting provides comprehensive cloud telephony, aiding in seamless customer engagement. Its intuitive User Interface (UI) makes it accessible for growing teams. While users note limited reporting customization options, the platform’s extensive features, ease of use, and strategic benefits make it a compelling choice for modernizing communication.
CallCenterHosting Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
CallCenterHosting Features
Predictive Dialer
This feature uses smart algorithms to anticipate when an agent will become available. It automatically dials numbers from a list, screening out busy signals and voicemails, ensuring agents are connected only to live calls to maximize productivity.
Interactive Voice Response (IVR)
The IVR system allows businesses to set up automated menus that guide callers to the right department. It handles simple queries without human intervention, freeing up agents for complex tasks and ensuring 24/7 availability for basic information.
Number Masking
This feature safeguards privacy by masking the agent's personal number with a business ID during outbound calls. It ensures that personal contact details remain secure while maintaining a professional corporate identity and preventing potential misuse of private numbers.
Robo Dialer
Users can automate mass outreach by broadcasting pre-recorded messages to a large list of contacts simultaneously. This tool allows recipients to interact via key presses, such as ‘Press 1’ to connect with a live agent, significantly streamlining lead qualification and announcements.
Pros And Cons of CallCenterHosting
Pros
Seamless CRM integration
Hassle-free setup process
User-friendly interface design
Cons
Limited custom reporting
Mobile app instability
CallCenterHosting Reviews
Total 2 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
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2
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1
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Share your experience
Mid Market, 51-100 employees
“feature rich platform”
Pros
Right from the start, it feels user friendly and well thought out. It comes with strong features, gets frequent updates and integrates smoothly with other tools. The responsive customer service also helps a lot making it easier to get comfortable with the platform and adapt it to daily work. Overall, it supports a reliable and efficient workflow.
Cons
It offers a lot of detailed features which can feel a bit overwhelming in the beginning. On top of that some of the more advanced integrations can take extra time to set up and may require additional technical support.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Mid Market, 51-100 employees
“Reliable support team”
Pros
Getting started is easy thanks to its user friendly interface which makes both day to day use and implementation much simpler. The platform comes packed with solid features, receives regular updates and integrates well with other systems. On top of that the responsive customer support helps keep everything running without much disruption.
Cons
This program does a lot of stuff pretty well but the large number of features can be a bit overwhelming in the beginning. Also some of the more advanced integrations take extra time and technical help to get working properly which can make the initial setup a little more complicated than expected.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
Does CallCenterHosting offer an API?
Yes, CallCenterHosting software provides an API.
What level of support does CallCenterHosting offer?
The software offers chat, email, and phone support.
Who are the typical users of CallCenterHosting?
Businesses across various industries, including logistics and transportation, healthcare, retail, real estate, and banking, benefit from CallCenterHosting features.
What other apps does CallCenterHosting integrate with?
The software integrates with several popular platforms, including Zendesk, HubSpot, Microsoft Dynamics 365, Freshworks, and Salesforce.
What language does CallCenterHosting support?
The platform primarily available in English.
Does CallCenterHosting have a mobile application?
Yes, it offers a mobile app.
What types of pricing plans does CallCenterHosting offer?
The platform offers Interaction Hub and Contact Center Studio with Professional (₹1,599/seat/month) and Ultra plans (Interaction Hub ₹2,299, Contact Center Studio ₹1,999). Contact Center Studio also includes a 7-day free trial. You can also request a personalized CallCenterHosting price quote now.