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Freshworks

Freshworks

Claimed

Claimed

Last Updated Oct 13, 2025

Overview

Freshworks software allows businesses to increase their customer response efficiency through AI-powered insights, automation, and cross-channel engagement. Although the initial setup takes some time, its user-friendly interface, and extensive analytics enhance optimize operations, increasing customer utility and revenue.

Overall Rating

Based on 9 users reviews

3.9

Rating Distribution

Positive

89%

Neutral

0%

Negative

11%

Starting Price
Custom

What Is Freshworks Software?

Freshworks software is suitable for businesses aiming to enhance their customer support efficiency. It is cloud-based software that integrates AI-powered insights, automation, ticketing management, and multi-channel support, providing optimum experience on email, chat, social media channels, and mobile. 

The platform also offers smart operations, extensive insights, and professional responses, enhancing agent output. Lastly, Freshworks software is easy to use with customizable features, allowing businesses to improve customer utility and total income.

How Much Does Freshworks Cost?

Freshworks offers starts at $18/month with the following additions:

  • Freshdesk: Starts at $18 per agent/month, billed annually
  • Freshdesk Omni: Starts at $35 per agent/month, billed annually
  • Freshchat: Starts at $23 per agent/month, billed annually (Free usage available for up to 10 agents)
  • Freshcaller: Starts at $15 per agent/month + pay/min, billed annually

Freshchat and Freshcaller offer a free version as well.

Customers can review Freshworks software cost for the right plan that suits their business needs.

Disclaimer: Prices are subject to change.

Freshworks Software Integrations

Freshworks platform integrates with the following:

  • Shopify
  • Microsoft Teams
  • Jira
  • Microsoft Teams
  • SecPod
  • Azure Active Directory
  • Facebook
  • Slack
Watch a free Freshworks software demo to learn more about its integrations.

Who Is Freshworks Software For?

The software is designed for the following:

  • Retail & E-Commerce
  • Small Businesses
  • Travel & Hospitality
  • Software & IT
  • Banking & Finance
  • NGOs & Nonprofits
  • Education
  • Real Estate

Is Freshworks Software Right For You?

Freshworks is the ideal solution for businesses seeking an efficient and scalable customer support system. It automates repetitive tasks, centralizes communication, and provides actionable insights to optimize customer interactions. With Freddy AI, self-service options, and seamless integrations, Freshworks helps businesses enhance service quality, reduce workload, and ensure a consistent customer experience across all channels.

Still doubtful if Freshworks is right for you? Get in touch with our customer support team on (661) 384-7070.

Pros And Cons of Freshworks

Pros

  • Easy to use software

  • Numerous integrations available

  • Suits all businesses of all sizes

  • An all-in-one solution across multiple channels

  • Supports multiple languages

Cons

  • Complex initial setup

  • Advanced tools require additional payments

Frequently Asked Questions

Yes, Freshworks does offer an API.

Freshworks software is used by Retail & E-Commerce, Small Businesses, Travel & Hospitality, Software & IT, Banking & Finance, NGOs & Nonprofits, Education, Real Estate, Healthcare, Insurance, Logistics, Media & Entertainment, Manufacturing, Managed Service Providers.

Yes, Freshworks has a mobile app for IOS and Android.

Freshworks integrates with Shopify, Slack, Microsoft Teams, Jira, SecPod, Azure Active Directory, Facebook, Mailchimp, Zapier, and more.

Freshworks software supports Arabic, Albanian, Assamese, Bahasa, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, Flemish, French, and more.

Freshworks software offers Support, Training & Certification, Services, Student Academy, and Community.

Freshworks offers Freshdesk starting at $18 per agent/month, Freshdesk Omni starting at $35 per agent/month, Freshchat starting at $23 per agent/month, and Freshcaller starting at $15 per agent/month + pay/min, billed annually. Users can also get customized Freshworks software cost according to their business needs.Disclaimer: Prices are subject to change.