Last Updated Oct 13, 2025
Overview
Overall Rating
Based on 9 users reviews
3.9
Rating Distribution
Positive
89%
Neutral
0%
Negative
11%
Pros And Cons of Freshworks
Pros
Easy to use software
Numerous integrations available
Suits all businesses of all sizes
An all-in-one solution across multiple channels
Supports multiple languages
Cons
Complex initial setup
Advanced tools require additional payments
Frequently Asked Questions
Yes, Freshworks does offer an API.
Freshworks software is used by Retail & E-Commerce, Small Businesses, Travel & Hospitality, Software & IT, Banking & Finance, NGOs & Nonprofits, Education, Real Estate, Healthcare, Insurance, Logistics, Media & Entertainment, Manufacturing, Managed Service Providers.
Yes, Freshworks has a mobile app for IOS and Android.
Freshworks integrates with Shopify, Slack, Microsoft Teams, Jira, SecPod, Azure Active Directory, Facebook, Mailchimp, Zapier, and more.
Freshworks software supports Arabic, Albanian, Assamese, Bahasa, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, Flemish, French, and more.
Freshworks software offers Support, Training & Certification, Services, Student Academy, and Community.
Freshworks offers Freshdesk starting at $18 per agent/month, Freshdesk Omni starting at $35 per agent/month, Freshchat starting at $23 per agent/month, and Freshcaller starting at $15 per agent/month + pay/min, billed annually. Users can also get customized Freshworks software cost according to their business needs.Disclaimer: Prices are subject to change.