Last Updated
Overview
Freshworks software allows businesses to increase their customer response efficiency through AI-powered insights, automation, and cross-channel engagement. Although the initial setup takes some time, its user-friendly interface, and extensive analytics enhance optimize operations, increasing customer utility and revenue.
Overall Rating
Based on 9 users reviews
3.9
Rating Distribution
Positive
89%
Neutral
0%
Negative
11%
Starting Price
Custom
Freshworks Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Freshworks Software?
Freshworks software is suitable for businesses aiming to enhance their customer support efficiency. It is cloud-based software that integrates AI-powered insights, automation, ticketing management, and multi-channel support, providing optimum experience on email, chat, social media channels, and mobile.
The platform also offers smart operations, extensive insights, and professional responses, enhancing agent output. Lastly, Freshworks software is easy to use with customizable features, allowing businesses to improve customer utility and total income.
How Much Does Freshworks Cost?
Freshworks offers starts at $18/month with the following additions:
- Freshdesk: Starts at $18 per agent/month, billed annually
- Freshdesk Omni: Starts at $35 per agent/month, billed annually
- Freshchat: Starts at $23 per agent/month, billed annually (Free usage available for up to 10 agents)
- Freshcaller: Starts at $15 per agent/month + pay/min, billed annually
Freshchat and Freshcaller offer a free version as well.
Disclaimer: Prices are subject to change.
Freshworks Software Integrations
Freshworks platform integrates with the following:
Who Is Freshworks Software For?
The software is designed for the following:
- Retail & E-Commerce
- Small Businesses
- Travel & Hospitality
- Software & IT
- Banking & Finance
- NGOs & Nonprofits
- Education
- Real Estate
Is Freshworks Software Right For You?
Freshworks is the ideal solution for businesses seeking an efficient and scalable customer support system. It automates repetitive tasks, centralizes communication, and provides actionable insights to optimize customer interactions. With Freddy AI, self-service options, and seamless integrations, Freshworks helps businesses enhance service quality, reduce workload, and ensure a consistent customer experience across all channels.
Still doubtful if Freshworks is right for you? Get in touch with our customer support team on (661) 384-7070.
Pros And Cons of Freshworks
Pros
Easy to use software
Numerous integrations available
Suits all businesses of all sizes
An all-in-one solution across multiple channels
Supports multiple languages
Cons
Complex initial setup
Advanced tools require additional payments
Freshworks Reviews
Total 9 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars22%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars11%
Share your experience
Core Commissions, 11-50 employees
More than a year
“I’ve had a terrible experience”
Pros
We were able to store forums for internal/customer use.
Cons
I’ve had a terrible experience with Freshdesk (Freshworks). We downgraded our subscription to four agents, and I received multiple emails from them confirming this change, including one that said: “This is to remind you that your subscription for corecommissions.freshdesk.com will be modified in the next 72 hours.” Despite that, they continued to charge us for 19 licenses. I've sent over a dozen emails trying to get this corrected, and still no resolution. When they finally scheduled a support call (at a time they selected and sent the invite for) no one showed up. Not even a courtesy email to reschedule. Just silence. The issue is simple, well-documented, and should have been fixed weeks ago. Their customer service is unreliable and unhelpful. Avoid this platform if you value your time and money.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Sales, 51-100 employees
“My IT team runs smoother, thanks to Freshservice”
Pros
Super easy to start with. It was easy to implement and quick to adapt to.
Cons
Monthly subscription could be more affordable for indivdual use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Not Specified, 51-100 employees
“Super efficient for managing assets and service”
Pros
As a growing business working fully remote, we know how important it is to have a modern, reliable and efficient IT service tool. We looked at a few options, maybe 2 or 3 and ended up going with Freshservice. It's honestly changed the way we handle IT, manage assets and support both our team and customers. It's really helped us become more efficient across the board.
Cons
Reporting feels a little clunky but it gives us what we need for now. We're still just getting into that part of it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Freshworks software offer an API?
Yes, Freshworks does offer an API.
Who are the typical users of Freshworks software?
Freshworks software is used by Retail & E-Commerce, Small Businesses, Travel & Hospitality, Software & IT, Banking & Finance, NGOs & Nonprofits, Education, Real Estate, Healthcare, Insurance, Logistics, Media & Entertainment, Manufacturing, Managed Service Providers.
Does Freshworks software have a mobile app?
Yes, Freshworks has a mobile app for IOS and Android.
What other apps does Freshworks software integrate with?
Freshworks integrates with Shopify, Slack, Microsoft Teams, Jira, SecPod, Azure Active Directory, Facebook, Mailchimp, Zapier, and more.
What language does Freshworks software support?
Freshworks software supports Arabic, Albanian, Assamese, Bahasa, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, Flemish, French, and more.
What level of support does Freshworks software offer?
Freshworks software offers Support, Training & Certification, Services, Student Academy, and Community.
What types of pricing plans does Freshworks software offer?
Freshworks offers Freshdesk starting at $18 per agent/month, Freshdesk Omni starting at $35 per agent/month, Freshchat starting at $23 per agent/month, and Freshcaller starting at $15 per agent/month + pay/min, billed annually. Users can also get customized Freshworks software cost according to their business needs.Disclaimer: Prices are subject to change.