CallHarbor
Last Updated
Overview
CallHarbor delivers a fully featured hosted VoIP phone system with integrated call center capabilities, audio and video conferencing, and SMS messaging through a unified platform. While initial training may be required for optimal software adoption, CallHarbor's included zero upfront costs to ensure reliable service delivery across distributed teams.
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Starting Price
Custom
CallHarbor Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
CallHarbor Features
Hosted VoIP Phone System
CallHarbor provides a fully featured phone system with auto attendants, music on hold, call queues, and enterprise calling capabilities integrated into a unified ecosystem. The platform eliminates the need for on-premise hardware maintenance while delivering reliable voice communications. Organizations benefit from geographic redundancy across three data centers, ensuring low latency connections and continuous operation even during localized outages.
Call Center Management
It offers comprehensive call center features that track statistics on call flow, abandoned calls, voicemails, and hold times through granular reporting. The platform includes dedicated manager and agent portals with live analytics, listen/whisper/barge capabilities, and call monitoring tools. Through these CallHarbor features, teams can manage operations more effectively with real-time visibility into queue performance and agent activity across distributed locations.
Audio And Video Conferencing
The software integrates audio conferencing and video conferencing capabilities directly into the platform, removing the need for multiple applications. Organizations can handle all client communication through one system, from internal team meetings to external customer calls. Unlimited audio conferencing is included in both plans, while video conferencing comes with the Premium plan for comprehensive collaboration support.
Internal Communication And Messaging
CallHarbor enables team messaging through group chats and personal one-on-one conversations accessible from mobile and desktop applications. The platform eliminates the need for separate internal communication tools by consolidating chat, SMS, and MMS capabilities. Employees can communicate with colleagues and clients through a single interface, streamlining workflows and reducing application switching.
Pros And Cons of CallHarbor
Pros
24/7 US-based support
Free on-site installation and training included
Geographic redundancy with three points of presence
Cons
Might require initial training for better software adoption
Requires minimum 12-month contract commitment
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Frequently Asked Questions
What language does CallHarbor support?
It provides support and services in English.
Does CallHarbor offer an API?
Yes, the software offers an API.
What other apps does CallHarbor integrate with?
The vendor integrates with multiple CRM and help desk platforms including Salesforce, HubSpot, SugarCRM, Zoho, Microsoft Dynamics, NetSuite, ConnectWise, ZenDesk, AutoTask, and Google and Microsoft contacts.
Who are the typical users of CallHarbor?
It serves organizations across accountants, dental offices, education, healthcare, insurance, law firms, real estate, food, government, nonprofit, retail, transportation, and travel agency industries.
What types of pricing plans does CallHarbor offer?
It offers two pricing plans: Standard at $18.00/user/month, and Premium at $27.00/user/month. Pricing is based on 36-month agreements, with options as low as 12 months. Request a personalized CallHarbor price quote for your business.
Does CallHarbor have a mobile app?
Yes, the platform has a dedicated mobile app.
What level of support does CallHarbor offer?
The platform provides support via phone, email, and live chat.