CallRail Reviews

Pros

The platform has a user friendly design that is simple to navigate and easy to learn. Plus the cost is also competitive.

Cons

It does not offer many integrations or automations that work with other systems that we use and the selection of tracking numbers you can buy is pretty limited.

Pros

Setting up and using CallRail is very easy. And while it may not be advanced enough for larger brands, I must say it is an excellent starting point for small businesses.

Cons

There are no texting options and the plans do not accommodate growth beyond a certain point.

Pros

I like it because not only is it simple but at the same time user friendly. Also the features are quite convenient, and I especially love the call recording and transcription functions. It is a great all in one tool, working as both a chat and text app, which is perfect for companies that need to review calls or manage a customer service team. And trust me, you won't regret it.

Cons

I have not noticed any major issues yet, but I will share an update if I come across any.

Pros

Great experience so far. We have been able to prove that our ad-referred calls are generating leads. Plus it is really easy to use, setting up routing numbers is not a hassle anymore and the pricing is pretty reasonable.

Cons

Sometimes, it is tricky for us to figure out pricing plans because of some small extra fees. Other than that everything else is fine.

Pros

I did not have much to share when it comes to pros.

Cons

Writing because I am extremely disappointed and frustrated with CallRail's services and customer support. Recently, I was shocked to find out that my account had been switched to annual billing, leading to a huge charge of over $1,600. What makes this even worse is that I never approved the switch from monthly to annual billing. It is really upsetting that such a big change was made without my consent. I reached out to CallRail to sort this out, but their response was highly disappointing. They refused to issue a refund for a service I didn't even sign up for, and that's just unacceptable. In short their practices are unacceptable.

Pros

I liked how the system could automatically label calls based on what people say during conversations.

Cons

The labeling accuracy for what's said in calls versus how the system interprets it was not always perfect. After four years of loyal use, our company needed a more powerful call management system. When we ended our CallRail subscription, I asked to access past call data but was told I'd need to reactivate my account. I had assumed our data would remain ours, even after canceling but I was wrong.

Pros

CallRail is a great tool for call tracking and they have been around for over a decade so they know what they are doing. Also they offer five local numbers and 250 minutes which I believe is perfect for mid-sized lead generation marketers. Moreover they have strong plans for larger agencies. You can also try it risk-free with its 14-day trial. And honestly, as per me, their form-tracking feature is simply the best.

Cons

I do not have any major complaints, but the numbers could be less expensive. If you're a complete beginner, let me tell you there are cheaper alternatives out there.

Pros

What stood out most to me was CallRail's ease of use, accuracy and variety of features. Also, my customers seem to love it, often commenting on how user-friendly and capable this software is.

Cons

The one thing I did not like is the slow development of the devices. even though software is really easy to use and unique, I still think they could benefit from a little more development.

Pros

My favorite part is how easy it is to set up CallRail with Google Ads and Microsoft Ads. Overall, it is been a great experience and I would definitely use it again.

Cons

The biggest issue we face is that many of our customers are unwilling to pay for it.

Pros

Once it is set up, CallRail is the easiest software to use. I mainly use it for call recording and conversion tracking and these features integrate seamlessly with our other systems like Google Ads and our phone provider. Also we have never experienced any issues during my time using it.

Cons

It would be great to have the option to choose a custom phone number instead of having them assigned as an add on to the base package. I believe this is the only feature that is missing right now, but if it were available, my company would definitely use it.

Pros

I really like the fact that it offers wide range of useful features. Plus I found the sales page presentation also appealing.

Cons

Setting it up was very complicated, and it does not integrate with Podio like smrtPhone.io does. We also experienced random call drops which is not nice.

Pros

CallRail has made managing leads across multiple channels so much easier for us. Also it is simple to consolidate everything into our CRM, which really helps with better marketing and sales coordination.

Cons

I did like to see more functionality on the platform for segmenting leads before they're passed into our CRM. The existing features are close but don't quite meet our needs.

Pros

We found CallRail's call routing and recording features quite useful.

Cons

The lack of SMS and MMS capabilities on the phone lines causes inconvenience for us.

Pros

Categorizing calls by lead sources and tracking them is simple now. Which eventually helps us organize and analyze where to focus our investments.

Cons

I think it would be helpful to have a way to filter out spam and robocalls from the call logs.

Pros

CallRail softwares simplicity is its greatest strength. Also it is very easy to use and has a clean, professional interface.

Cons

There is nothing specific I dislike, but it would be great to have features like location or IP data and more insights from phone number registries.

Pros

Now we can listen to recordings of calls from our PPC campaigns and website tracking systems. This helps us identify valuable leads and gain deeper insights into our PPC reporting.

Cons

Updating tags and ratings on calls annoys me at times but nothing too serious.

Pros

Setting up tracking numbers is fairly simple and they can remain hidden from clients which is great. Also it is a powerful tool for monitoring calls and generating insightful reports for us to share during client meetings.

Cons

The call transcription is not always accurate, and I feel like the support team could be more helpful in resolving issues.

Pros

By displaying CallRail phone numbers on our site, we can track how many calls are coming directly from our website. So yes overall, it is been a good experience. We can review the calls for keywords, leads, trends and more. Also it is been really helpful in tracking how many calls are coming from our site.

Cons

Transcription quality has not met our expectations, especially given the cost.

Pros

CallRail is simple to use, integrates easily with reporting tools and makes it easy for us to track the source of each call. Plus it is great for all our clients and the main dashboard is quite clean and pleasant to look at too.

Cons

I had to contact customer support to set up more than one website pool, but they responded really quickly. So no worries.

Pros

The user interface is highly simple and easy to navigate. Plus CallRail provides comprehensive data for advertisers and has an API that integrates smoothly with our reporting systems. Would also like to mention that their support team is very responsive and quick to assist.

Cons

Occasionally, CallRail stops tracking numbers, and we have had to reach out to support multiple times to get it fixed.