Overview

CallRail is advanced software that helps businesses track calls and improve conversions efficiently. Though it requires more flexibility, it integrates smoothly with a wide range of apps. CallRail offers powerful features that help users gain clear insight and make smarter marketing decisions that help them grow their businesses.

CallRail Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

View All Specifications

What Is CallRail?

Overview

CallRail is a robust software structured for businesses tracking calls, managing leads, and boosting conversions. It offers key features like call tracking, form tracking, and conversation intelligence, giving users valuable insights into their marketing efforts. It is specifically designed for marketing personnel, small businesses, and agencies and integrates with a large variety of apps, making it easy to analyze customer interactions and optimize campaigns. Its user-friendly platform helps businesses to make data-driven decisions and drive growth with smarter communication strategies.

CallRail Pricing

CallRail cost is available through four plans:
  • Call Tracking: Starting from $50/month
  • Call Tracking + Conversion Intelligence: Starting from $100/month
  • Call Tracking + Form Tracking: Starting from $100/month
  • Call Tracking Complete: Starting from $150/month

Disclaimer: Prices mentioned above are subject to change.

A 14-day free trial is also offered. Get pricing that suits your business needs.

CallRail Integrations

CallRail software has integration arrangements with 65 plus apps; a few are mentioned below:

  • Slack
  • Trello
  • Notion
  • Zoom
  • HubSpot
  • Salesforce
  • MailChimp
Learn more about its integration through a free CallRail demo.

Who Is CallRail For?

CallRail is a useful platform for the following industries and sectors:

  • Healthcare
  • Legal Services
  • Real Estate
  • Financial Services
  • Automotive
  • Agencies
  • Home Services

Is CallRail Right For You?

CallRail is perfect for businesses looking for a smooth way to track calls, capture leads, and improve marketing. It's simple integrations and clear insights help users make smarter decisions to boost growth and strengthen their customer relationships.

Need to know more about CallRail for your business? Contact our customer support team at (661) 384-7070 for further assistance.

CallRail Features

This powerful feature enables users to automatically record incoming calls on their tracking numbers at no extra cost. It helps capture valuable conversations for analysis, reporting, and team training.

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This important feature allows users to easily download recorded calls as MP3 files directly to their devices. It's a simple way to save and share specific conversations for review or training.

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This robust feature empowers users to send brief, private messages to the person answering the phone before connecting them to the caller. It provides insights into marketing efforts, enhancing the call experience.

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This helpful feature allows users to access and listen to recorded calls from various locations within the platform. It indicates which calls have been heard, streamlining call review and management.

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Pros And Cons of CallRail

Pros

  • Call recording feature

  • Convenient call routing

  • Effective lead management

  • Integrates with a wide-ranging apps

Cons

  • Issues in annual billing, according to some software user

  • Lacks texting features

  • Needs more flexible options

CallRail Reviews

Total 21 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

33%

3

Stars

5%

2

Stars

0%

1

Stars

10%

Share your experience

A

Armando

Program Development, 11-50 employees

More than a year

5.0
Sep 01, 2024

Ideal for daily use

Pros

The platform has a user friendly design that is simple to navigate and easy to learn. Plus the cost is also competitive.

Cons

It does not offer many integrations or automations that work with other systems that we use and the selection of tracking numbers you can buy is pretty limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Morgan

Transportation/Trucking/Railroad, 1-10 employees

Less than a year

4.0
Feb 01, 2024

An excellent option for small businesses

Pros

Setting up and using CallRail is very easy. And while it may not be advanced enough for larger brands, I must say it is an excellent starting point for small businesses.

Cons

There are no texting options and the plans do not accommodate growth beyond a certain point.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

7

J

Jonelle

Consumer Services, 1-10 employees

Less than a year

5.0
Dec 01, 2023

Forget other apps and choose CallRail, as it is THE BEST

Pros

I like it because not only is it simple but at the same time user friendly. Also the features are quite convenient, and I especially love the call recording and transcription functions. It is a great all in one tool, working as both a chat and text app, which is perfect for companies that need to review calls or manage a customer service team. And trust me, you won't regret it.

Cons

I have not noticed any major issues yet, but I will share an update if I come across any.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

Yes, CallRail offers an API.

Yes, CallRail has a mobile app.

CallRail integrates with various apps such as Trello, MailChimp, Notion, Slack, HubSpot, Salesforce, and Zoom.

CallRail supports only the English language.

CallRail price is offered in four plans: Call Tracking: $50/month, Call Tracking + Conversion Intelligence: $100/month, Call Tracking + Form Tracking: $100/month, and Call Tracking Complete: $150/month.

Automotive, financial services, real estate, healthcare, legal services, agencies, and home services are typical CallRail users.

CallRail offers support through phone, email, live chat, quick guides, and FAQs/forums.