Last Updated
Overview
CallRail is advanced software that helps businesses track calls and improve conversions efficiently. Though it requires more flexibility, it integrates smoothly with a wide range of apps. CallRail offers powerful features that help users gain clear insight and make smarter marketing decisions that help them grow their businesses.
Overall Rating
Based on 21 users reviews
4.2
Rating Distribution
Positive
86%
Neutral
5%
Negative
10%
Starting Price
Custom
CallRail Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is CallRail?
Overview
CallRail is a robust software structured for businesses tracking calls, managing leads, and boosting conversions. It offers key features like call tracking, form tracking, and conversation intelligence, giving users valuable insights into their marketing efforts. It is specifically designed for marketing personnel, small businesses, and agencies and integrates with a large variety of apps, making it easy to analyze customer interactions and optimize campaigns. Its user-friendly platform helps businesses to make data-driven decisions and drive growth with smarter communication strategies.
CallRail Pricing
- Call Tracking: Starting from $50/month
- Call Tracking + Conversion Intelligence: Starting from $100/month
- Call Tracking + Form Tracking: Starting from $100/month
- Call Tracking Complete: Starting from $150/month
Disclaimer: Prices mentioned above are subject to change.
A 14-day free trial is also offered. Get pricing that suits your business needs.
CallRail Integrations
CallRail software has integration arrangements with 65 plus apps; a few are mentioned below:
- Slack
- Trello
- Notion
- Zoom
- HubSpot
- Salesforce
- MailChimp
Who Is CallRail For?
CallRail is a useful platform for the following industries and sectors:
- Healthcare
- Legal Services
- Real Estate
- Financial Services
- Automotive
- Agencies
- Home Services
Is CallRail Right For You?
CallRail is perfect for businesses looking for a smooth way to track calls, capture leads, and improve marketing. It's simple integrations and clear insights help users make smarter decisions to boost growth and strengthen their customer relationships.
Need to know more about CallRail for your business? Contact our customer support team at (661) 384-7070 for further assistance.
CallRail Features
Inbound Call Recording
This powerful feature enables users to automatically record incoming calls on their tracking numbers at no extra cost. It helps capture valuable conversations for analysis, reporting, and team training.
Download A Call's Recording
This important feature allows users to easily download recorded calls as MP3 files directly to their devices. It's a simple way to save and share specific conversations for review or training.
Whisper Messages
This robust feature empowers users to send brief, private messages to the person answering the phone before connecting them to the caller. It provides insights into marketing efforts, enhancing the call experience.
Listening To Recordings
This helpful feature allows users to access and listen to recorded calls from various locations within the platform. It indicates which calls have been heard, streamlining call review and management.
Pros And Cons of CallRail
Pros
Call recording feature
Convenient call routing
Effective lead management
Integrates with a wide-ranging apps
Cons
Issues in annual billing, according to some software user
Lacks texting features
Needs more flexible options
CallRail Reviews
Total 21 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars52%
4
Stars33%
3
Stars5%
2
Stars0%
1
Stars10%
Share your experience
Program Development, 11-50 employees
More than a year
“Ideal for daily use”
Pros
The platform has a user friendly design that is simple to navigate and easy to learn. Plus the cost is also competitive.
Cons
It does not offer many integrations or automations that work with other systems that we use and the selection of tracking numbers you can buy is pretty limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 1-10 employees
Less than a year
“An excellent option for small businesses”
Pros
Setting up and using CallRail is very easy. And while it may not be advanced enough for larger brands, I must say it is an excellent starting point for small businesses.
Cons
There are no texting options and the plans do not accommodate growth beyond a certain point.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Consumer Services, 1-10 employees
Less than a year
“Forget other apps and choose CallRail, as it is THE BEST”
Pros
I like it because not only is it simple but at the same time user friendly. Also the features are quite convenient, and I especially love the call recording and transcription functions. It is a great all in one tool, working as both a chat and text app, which is perfect for companies that need to review calls or manage a customer service team. And trust me, you won't regret it.
Cons
I have not noticed any major issues yet, but I will share an update if I come across any.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does CallRail offer an API?
Yes, CallRail offers an API.
Does CallRail have a mobile app?
Yes, CallRail has a mobile app.
What other apps does CallRail integrate with?
CallRail integrates with various apps such as Trello, MailChimp, Notion, Slack, HubSpot, Salesforce, and Zoom.
What language does CallRail support?
CallRail supports only the English language.
What types of pricing plans does CallRail offer?
CallRail price is offered in four plans: Call Tracking: $50/month, Call Tracking + Conversion Intelligence: $100/month, Call Tracking + Form Tracking: $100/month, and Call Tracking Complete: $150/month.
Who are the typical users of CallRail?
Automotive, financial services, real estate, healthcare, legal services, agencies, and home services are typical CallRail users.
What level of support does CallRail offer?
CallRail offers support through phone, email, live chat, quick guides, and FAQs/forums.