Overview
CallShaper has developed a comprehensive call center platform tailored for efficiency-focused leaders. It suits in-house and outsourced operations and automates call center processes, enabling agents to focus on client support and sales. While reporting flexibility is limited, users can create click-to-call forms and easily export data for analysis.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CallShaper Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is CallShaper?
Overview
CallShaper software provides a simple, flexible, and powerful call center platform designed to enhance business efficiency while reducing the stress of software challenges. Improving contact rates and minimizing technology-related costs enables businesses to focus on what matters most—training and supporting their teams to boost sales and client satisfaction. With a seamless experience, companies can maximize their potential and effectively support their clients without the distractions of technical issues.
CallShaper Pricing
CallShaper Integrations
CallShaper integrates with various applications, including:
- Zapier
- Contact Center Compliance
- The Blacklist Alliance
- Activeprospect
- Google Chrome
- Commio
- OnScript AI
- PVerify
- OutboundIQ
Who Is CallShaper For?
CallShaper facilitates various professionals, including:
- Agents
- Supervisors
- Call center managers
- Inbound and outbound call center directors
Is CallShaper Right For You?
CallShaper software stands out for its user-friendly design, facilitating effortless navigation and updates. This cloud-based platform offers lead management, real-time reporting, and agent monitoring. Its adaptable tools suit various call centers and campaigns, while automated compliance features enhance agent accountability and industry adherence.
Are you still trying to figure out CallShaper? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
CallShaper Features
With Dynamic Scripting, users customize agent scripts to perfectly align with their client's needs and seamlessly integrate with their ordering systems for a streamlined CallShaper experience.
CallShaper allows users to maximize their sales funnel with real-time lead posting and bulk file uploads. They can flexibly prioritize and test lead sources while tracking performance with the system's detailed reporting.
With the real-time reporting feature, users can evaluate agent and lead performance, monitor campaign activity, analyze media effectiveness, and assess lead quality. Customizable reports allow for tailored insights to enhance strategy and decision-making.
CallShaper's built-in Quality Assurance safeguards help eliminate issues like data entry errors and misreported sales. The complimentary Scorecard allows tailored scoring based on company standards, enhancing client confidence and satisfaction.
With the drag-and-drop IVR editor, users can efficiently route calls, send them to voicemail, or transfer them based on agent availability and other criteria, optimizing inbound call management.