Last Updated
Overview
CallShaper has developed a comprehensive call center platform tailored for efficiency-focused leaders. It suits in-house and outsourced operations and automates call center processes, enabling agents to focus on client support and sales. While reporting flexibility is limited, users can create click-to-call forms and easily export data for analysis.
Overall Rating
Based on 13 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CallShaper Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is CallShaper?
Overview
CallShaper software provides a simple, flexible, and powerful call center platform designed to enhance business efficiency while reducing the stress of software challenges. Improving contact rates and minimizing technology-related costs enables businesses to focus on what matters most—training and supporting their teams to boost sales and client satisfaction. With a seamless experience, companies can maximize their potential and effectively support their clients without the distractions of technical issues.
CallShaper Pricing
CallShaper Integrations
CallShaper integrates with various applications, including:
- Zapier
- Contact Center Compliance
- The Blacklist Alliance
- Activeprospect
- Google Chrome
- Commio
- OnScript AI
- PVerify
- OutboundIQ
Who Is CallShaper For?
CallShaper facilitates various professionals, including:
- Agents
- Supervisors
- Call center managers
- Inbound and outbound call center directors
Is CallShaper Right For You?
CallShaper software stands out for its user-friendly design, facilitating effortless navigation and updates. This cloud-based platform offers lead management, real-time reporting, and agent monitoring. Its adaptable tools suit various call centers and campaigns, while automated compliance features enhance agent accountability and industry adherence.
Are you still trying to figure out CallShaper? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
CallShaper Features
Dynamic Scripting
With Dynamic Scripting, users customize agent scripts to perfectly align with their client's needs and seamlessly integrate with their ordering systems for a streamlined CallShaper experience.
Lead Management
CallShaper allows users to maximize their sales funnel with real-time lead posting and bulk file uploads. They can flexibly prioritize and test lead sources while tracking performance with the system's detailed reporting.
Real Time Reporting
With the real-time reporting feature, users can evaluate agent and lead performance, monitor campaign activity, analyze media effectiveness, and assess lead quality. Customizable reports allow for tailored insights to enhance strategy and decision-making.
Quality Assurance
CallShaper's built-in Quality Assurance safeguards help eliminate issues like data entry errors and misreported sales. The complimentary Scorecard allows tailored scoring based on company standards, enhancing client confidence and satisfaction.
Interactive Voice Response (IVR)
With the drag-and-drop IVR editor, users can efficiently route calls, send them to voicemail, or transfer them based on agent availability and other criteria, optimizing inbound call management.
Pros And Cons of CallShaper
Pros
Provides compliance assurance
Offers complex branching in dynamic scripting
Presents easy export options for data analysis
No IT support or programming skills are needed to set up and manage campaigns
Cons
Limited reporting flexibility
There are limitations in the available dial-level options
CallShaper Reviews
Total 13 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars85%
4
Stars15%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Legal Services, 11-50 employees
Less than 6 months
“Great job callshaper”
Pros
The ability to transfer calls live, record calls, view caller ID and easily navigate between different options within the software is really impressive.
Cons
Not entirely sure yet, so I can't say much at this point.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Environmental Services, 11-50 employees
Less than 6 months
“it is the best dialing software hands down!”
Pros
I love using this dialer! The customer service is always responsive and we rely on it daily in both our call center and remote work-from-home teams. The experience is seamless, whether interacting with someone across the country or a representative in the office!
Cons
The setup process can be a bit lengthy, but once it's configured, the system works wonderfully.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/Offshoring, 51-100 employees
More than a year
“Easy-to-use platform”
Pros
I love using this platform because setting up campaigns is so easy, and it allows agents to see real-time stats.
Cons
We are not too fond of the setup option for assigning inbound priority to agents.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does CallShaper offer an API?
Yes, CallShaper provides API access.
What language does CallShaper support?
CallShaper supports the English language only.
What other apps does CallShaper integrate with?
CallShaper seamlessly integrates with a range of applications, including Zapier, Contact Center Compliance, The Blacklist Alliance, ActiveProspect, Google Chrome, Commio, OnScript AI, PVerify, OutboundIQ and many more. Watch the CallShaper demo to learn more about its integration options.
Does CallShaper support mobile devices?
No, CallShaper does not offer support for mobile devices but is accessible through mobile browsers.
What types of pricing plans does CallShaper offer?
CallShaper pricing depends on an organization's or user's specific requirements. Request a custom quote for a detailed analysis of CallShaper software cost.
Who are the typical users of CallShaper?
CallShaper supports a range of professionals, including agents, supervisors, call center managers, and both inbound and outbound call center directors.
What level of support does CallShaper offer?
Callshaper offers support through phone, email/help desk, chat, a knowledge base, or FAQs/forums.