ClickSend Reviews

“Helpful chat and texting tools

Pros

I've found getting started with it has been a positive experience overall especially because the chat support makes it much easier for me to learn my way around the platform. Being able to send texts and chat with my customers through social media has been really useful for my business.

Cons

I'm still in the learning phase and a few of the features feel a little more advanced than what my business needs right now. That said I do appreciate being able to connect it with Google Sheets to help create my invoices.

“reliable messaging and simple integration

Pros

For me, messaging has been very dependable, with fast delivery and a platform that's easy to navigate. Connecting it with other tools is also uncomplicated and doesn't take much effort.

Cons

Pricing feels like it could be a bit more competitive for users handling large volumes and every now and then the reporting dashboard is a little slow to refresh.

“great integration

Pros

It was very easy for me to get started with it and linking it to PowerAutomate has been especially useful. I can also rely on it whenever I need to send company paper mail which comes in handy and the pricing feels very reasonable for what it offers.

Cons

Moving between tabs can occasionally make certain options a bit harder to locate. Also some parts of the interface use slightly different fonts so the design doesn't always feel fully consistent.

“Quick campaigns and simple texting

Pros

When I first started using this service, it was pretty easy to figure out how everything works. I can send a fast SMS to a single number or set up a campaign to text all of my subscribers at once.

Cons

Only downside I've run into is the new Texas regulations around sending text messages although I do understand the reason for it.

“helpful support and reliable texting

Pros

Right from the start, I really appreciated that getting assistance meant talking to a real person instead of AI. They were very helpful during setup and made sure everything was configured properly so the texts actually went out as expected.

Cons

Opt-in requirement can be a bit inconvenient but it has still been excellent for our communication needs. I do appreciate that they enforce opt-in for compliance and it gives me peace of mind knowing my messages are only going to people who genuinely want to receive them.

“Reliable sms delivery

Pros

I've found the SMS sending to be consistently reliable and the pricing feels fair. Messages reach recipients quickly and I haven't run into any errors or technical issues. Support was quick to help with setup and stayed friendly and helpful throughout. It works perfectly for me for secure and dependable communication with my guests.

Cons

Translation can occasionally be a little off but it's not a major problem. Switching to English usually clears things up right away.

“flexible pricing and helpful support

Pros

The support team has been excellent and I feel the pricing model is just right when exploring different options and getting my SMS strategy off the ground.

Cons

The dashboards and reporting could use some improvement since the built-in options are limited although I was able to work around that by creating in-house reports.

“easy setup and usage

Pros

After setup, the platform has been very simple for me to use. I like the pay-only-for-what-you-use pricing. I've also customized the email-to-text feature a bit which has worked well for my needs. Customer support was helpful whenever I couldn't find what I needed in the help documentation.

Cons

Getting everything configured at the beginning took a little effort especially figuring out how the email-to-text feature worked. It also took some time for my toll-free number to get approved. The how-to articles could definitely be more detailed and better written.

“Pay-per-use pricing advantage

Pros

It has been an excellent value for my messaging needs. I find the customer service outstanding and the platform is very simple to use. I've been highly satisfied with it.

Cons

Honestly we haven't run into any downsides at all. We have no complaints about it and if you're still deciding on a messaging service, it's definitely worth trying.

“Customizable email-to-text feature

Pros

Everything works the way it should for me. Getting started was easy, the interface is mostly clear and whenever something isn't, the support team is always ready to help.

Cons

One thing that's still missing is the ability to set a limit on how many SMS messages can be sent. That would be a really useful feature to add in the future.

“Responsive customer support

Pros

Using it with MGR, my gadget repair software, has been really useful for me to keep customers updated on the status of their jobs. I also appreciate that the cost per text is very reasonable.

Cons

It took me a bit of time to figure out how to use it with my existing mobile number although that wasn't really their fault since the software includes a lot of options to work through.

“Excellent value and budget-friendly

Pros

The service has been great for me and the print driver on my MacBook that connects with it is a very helpful feature. The pricing is competitive too.

Cons

I honestly don't have anything negative to say about it at this point. Support has also been very helpful, even when I sent a message over the weekend.

“Clear interface with simple navigation

Pros

I've noticed that compared with other similar software, this one costs less which makes it a very budget-friendly option.

Cons

The interface is a bit complicated so it can take some time to get comfortable using it.

“simple platform integration

Pros

Using the platform has felt very easy for me and I really appreciate how convenient everything is.

Cons

One thing that could be better is keeping track of what I sent previously.

“Cloud-based flexibility

Pros

Being cloud-based, this product fits nicely into my business workflows. I can connect it with thousands of apps without much trouble and it works well with most network providers making it a very flexible option.

Cons

it is a dependable SMS platform that stays fairly affordable while covering all the core SMS and MMS features you'd expect. Even with that, it still doesn't quite rank as our top choice among SMS services.

“Effective messaging and alerts

Pros

Reaching out to both current and potential clients is simple and sending messages through it works really well for me.

Cons

It doesn't include the extra applications and add-on tools that a lot of other software options usually come with.

“User-friendly for beginners!!

Pros

I found keeping track of study sessions, group meetups and important deadlines became a lot more manageable with it because sending alerts and reminders is so easy. As a medical student, I really valued how dependable it was for sending useful reminders to my classmates and bulk messages especially with such a packed schedule. Even without much experience using messaging platforms, I was still able to work with it comfortably because the system feels very user-friendly. It helped me stay organized throughout my studies and saved me a meaningful amount of time which matters a lot when every minute counts.

Cons

Getting started with it was a bit challenging at first and that stood out as a downside for me as an MBBS student. Since I do not have much background with bulk messaging systems, it took some time to understand how to use all of the features effectively. On top of that, customer support response times could definitely be better. There were moments when replies to questions or issues took longer than expected and that can be frustrating when trying to stay on top of classes or coordinate with classmates. For someone who is not especially tech-savvy, those parts of the experience can feel a little irritating.

“Reliable for reminders and bulk messages

Pros

Everything has been working really well for me and I haven't run into any problems at all so far!

Cons

It does lag from time to time but I think that's pretty normal.

“smooth scheduling and SMS campaigns

Pros

it felt refreshingly easy for me, I mainly used it for SMS campaigns and the platform made scheduling and sending messages simple without needing much technical setup. The Zapier integration was a really nice added bonus too.

Cons

There were a few times when I wished the platform gave clearer alerts if a message might go against any content policies.

“Appreciate the integration with Zapier

Pros

Using it has been really easy and I find the system excellent to work with.

Cons

Nothing to mention here.

“Quick team alerts and notifications

Pros

For me, using it is easy and sending alerts to my team is quick and convenient.

Cons

It would be even better with more tutorial clips or videos that show how to use it.

“clean dashboard but weak app

Pros

As a bulk SMS tool, I think it does a good job overall. The web dashboard is clean, easy and didn't take me long to get familiar with.

Cons

The mobile app could really be improved since sending SMS feels better there. It also doesn't refresh automatically which is frustrating.

“helpful texting and organization

Pros

I found it a convenient way to handle SMS messages, along with organizational tools that are especially beneficial for me as an end user.

Cons

At times, the system needs a quick logout and login again to fix certain issues.

“Timely reminders for busy schedules

Pros

Keeping up with official messages is much more manageable for me especially with a packed schedule because it gives helpful reminders right when it's time to send that text.

Cons

It could feel a bit complicated if you're not someone who regularly handles formal or official communication.

“absolutely amazing experience!!

Pros

Everything has been absolutely amazing for me.

Cons

I honestly don't have any complaints at this point. It's been a really great choice.

“easy but needs refreshing!!!

Pros

Getting around the program is simple and I find the layout clear and easy to use.

Cons

One annoying part is having to keep refreshing it before I can click and send new messages.

“handy app that works well

Pros

the app felt very easy for me and I thought it was a pretty cool tool to use.

Cons

I didn't really run into any issues. It worked quite well for what I needed.

“user-friendly and simple to navigate

Pros

The overall quality of the product is great for me. I find the system easy to navigate and it feels very approachable especially as someone new to using this kind of software.

Cons

Part I like least is the limited feature set. It would be much better if more features were available.

“Helpful for small business

Pros

It's been a really helpful system for me in running my small business and keeping things on track.

Cons

The part I'm least happy with is the pricing setup. The cost changes based on the number of contacts and for a small business like mine, that really isn't very useful.

“convenient features and usability

Pros

Getting started with this software was very easy for me and it didn't take long to understand how everything works. The features are clear, user-friendly and the overall usability makes it pleasant for me to work with.

Cons

As a new user, the free trial credits felt a little limited to me.

“fast and effortless messaging

Pros

Right away, I appreciated how fast everything works and how effortless it is for me to use.

Cons

Honestly I loved everything about it. It was fantastic.

“Flexible campaign drafts

Pros

Being able to save campaigns, come back to them and keep editing them as needed has been a big plus for me. I don't have to finish everything in one sitting which gives me time to talk through any changes and update the campaign later when needed.

Cons

One thing I'd like to see improved is message refreshing in the app. It would be much better to just pull down and refresh as new messages come in instead of having to close the app completely and reopen it every time.

“fast and reliable performance

Pros

I find it does exactly what it's meant to do, quick, dependable and easy to use.

Cons

There's not really much to complain about, aside from the pricing being a little on the expensive side.

“versatile features that keep us connected

Pros

One thing that really stands out about it is how much functionality it offers and how the company keeps improving its products over time. It works well for all kinds of businesses and the platform is practical, user-friendly and genuinely useful. It plays a big part in helping me manage my business day to day and stay in regular contact with customers.

Cons

The biggest downside for me is the pricing especially compared with other companies in the same space that offer lower rates. This is mostly noticeable with the SMS service. Since many of us use pay-as-you-go plans or send messages in bulk, the costs can add up quickly at a larger scale. On top of that, I've had some occasions where SMS delivery to customers hasn't been completely reliable.

“quick messaging that delivers

Pros

I find the product name fits perfectly because this service makes it simple for me to send out a message fast. It's really useful when I need to get something in front of people quickly.

Cons

I do wish it offered more ways to customize messages for different demographic groups since the segmentation isn't as strong or detailed as I'd want.

“reliable multichannel messaging

Pros

Messaging has been dependable for me and having multiple channel options makes the platform really useful for reaching people in different ways.

Cons

Costs can climb pretty fast when usage volume gets high so pricing may become expensive at scale.

“Prompt customer messaging win

Pros

It works really well for me when sending quick messages out to our customers.

Cons

Quick send feature was a bit difficult to use on a mobile device.

“handy SMS automation

Pros

One thing I really appreciate about it is how it lets me automate SMS sending.

Cons

Mobile interface isn't the most affordable option for users.

“instant numbers for campaigns

Pros

Getting a new number right away for my SMS marketing campaigns has been really convenient.

Cons

Nothing to complain about at this point, the platform has been working well so far.

“all-in-one messaging powerhouse

Pros

Having everything in one app is really convenient for me, with multiple features like email, posts, SMS, voice calls and more all built into the same platform.

Cons

Not a con but I think pricing could be more competitive especially since some competitors offer the basic features for free.

“Reliable 24/7 support

Pros

Access to 24-hour support is a big plus for me especially when help is needed outside regular business hours.

Cons

The pricing feels less competitive when I compare it to our local cell carrier service.

“simple setup and messaging issues

Pros

Getting started was fairly easy for me especially when it came to setting up contacts and the initial configuration.

Cons

It has been a bit glitchy at times and we noticed that some text messages were not coming through the way they were supposed to.

“anonymous texting with scheduling

Pros

Being able to send texts anonymously from anywhere, along with the scheduling feature, has been really useful for me.

Cons

The free trial credits are too limited to really give a new user the full experience of the product.

“best sms sending tool

Pros

When it comes to sending SMS, I can say it has been the best tool I've used.

Cons

Honestly I don't have anything negative to say about it.

“outdated platform and pricey too!!!

Pros

Honestly there isn't a whole lot for me to praise about it aside from the fact that it's backed by Message Media/Sinch which gives it a bit more credibility. I do appreciate that their pricing is fairly transparent though. It's a simple pay-as-you-go model with no long-term commitment and that's really the main reason I'd rate it 2/5 instead of 1/5.

Cons

It feels outdated as a platform and the pricing is pretty expensive when you compare it to Twilio. On top of that, they only provide a 99.95% uptime guarantee which falls short of the 99.99% standard most people expect.

“bulk texting made simple

Pros

Sending messages in bulk is really easy for me with this tool, whether I'm using a saved contact list or uploading a new one.

Cons

One thing to keep an eye on is text length since going over the limit can result in being charged twice for a single message.

“Versatile messaging that delivers

Pros

It lets me reach people through SMS, email, voice and even postcards which makes it a really flexible communication platform. Another big plus for me is the 24/7 customer support so help is always available whenever I need it.

Cons

It still misses some advanced features that other competing tools offer. The mobile app could be more fully featured and the SMS personalization options are not as advanced as I'd like.

“affordable sms marketing win

Pros

It has been a really great choice for me especially for marketing. The SMS marketing features are the part I appreciate most and the platform is affordable, customizable, fast and effective.

Cons

Everything has gone very well with it and it has made our marketing much easier. I honestly don't have any complaints.

“fast transfers at good rates

Pros

The fees are affordable for me and the exchange rates are really good. It's a quick, convenient way for me to send money to loved ones.

Cons

The cash pickup option is useful especially for people who are not registered with EcoCash or InnBucks.

“best way to reach my community

Pros

Nothing else has worked as well for me when sending messages to my community. It does exactly what I need and has been the best system for staying in touch.

Cons

Haven't run into any issues to mention.