Cloud Call Centre: Pricing, Free Demo & Features

Last Updated Jan 7, 2026

Overview

Cloud Call Centre enables call centers to manage high call volumes through cloud-based inbound and outbound workflows. It improves agent efficiency and performance tracking within a single system. Although initial configuration may require planning, the platform delivers steady performance for growing and multi-site operations.

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Starting Price

Custom

Cloud Call Centre Specifications

Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
Predictive Dialing
Call Scripting
Real-Time Dashboard
Call Routing
Cloud-Based Calling
Call Monitoring

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What Is Cloud Call Centre?

Smartcom Cloud Call Centre is a cloud-based call center platform built for inbound, outbound, and blended call center operations. Designed for customer service teams, sales centers, and support desks, it runs entirely in the cloud and supports distributed agent environments. The software offers features such as call routing, IVR, predictive dialing, and real-time reporting, among others.

Cloud Call Centre helps call centers handle higher call volumes, improve agent productivity, and maintain service consistency by centralizing call management, monitoring, and performance visibility within a single system.

Cloud Call Centre Pricing

Cloud Call Centre offers the following price plans:

Hosted PBX: from $24.95 AUD/user/month
Cloud & NBN Business Bundle: from $129 AUD/month
1300 Numbers: from $20 AUD/month (includes 60 minutes)
Predictive Dialler: Custom pricing

Request a custom Cloud Call Centre cost quote for your business.

Disclaimer: The pricing is subject to change.

Cloud Call Centre Integrations

The software integrates with various CRM platforms, including:

Request a Cloud Call Centre demo to understand its features and potential compatibility.

Who Is Cloud Call Centre For?

Cloud Call Centre software serves a wide range of industries and sectors, including:

Education and training
Fundraising and charities
Media and direct marketing
Technology
Banking and lending
Emergency services
Government

Is Cloud Call Centre Right For You?

If you are looking for a cloud-based solution that improves call center efficiency and agent productivity, Smartcom Cloud Call Centre may be the right fit for your organization. It addresses challenges such as low contact rates, inconsistent customer interactions, and inefficient outbound campaigns, helping teams perform seamlessly.

The software is designed to grow with your business. Whether you operate a small, mid-sized, or multi-site call center, it scales efficiently and includes advanced security measures to protect sensitive customer and payment data. It ensures PCI DSS compliance, supporting secure call handling, and data management.

Still not sure if Cloud Call Centre is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

Cloud Call Centre Features

Predictive Dialler

Cloud Call Centre features a predictive dialer that increases outbound campaign productivity by 200–300% compared to manual calling. It automatically filters non-productive calls, ensuring agents only handle live pick-ups, improving contact rates, reducing idle time, and allowing call centers to optimize staff efficiency and overall campaign performance.

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Interactive Voice Response (IVR)

The IVR system enables callers to self-navigate menus, directing them to the correct department efficiently. This reduces wait times, automates routine inquiries, and allows agents to focus on complex tasks, enhancing both customer satisfaction and operational efficiency in inbound call handling.

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Real-Time Reporting And Dashboards

Cloud Call Centre provides real-time dashboards that display agent performance, call volumes, queue metrics, and campaign results. Supervisors can quickly identify bottlenecks, adjust staffing, and track KPIs, enabling faster decision-making, improved operational transparency, and consistently high-quality service delivery.

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CRM Integration

Seamless integration with Salesforce, Zoho, and Microsoft Dynamics ensures call data synchronizes with customer records. Agents can access relevant information during interactions, deliver personalized support, improve first-call resolution, and maintain consistent communication across multiple channels.

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Workforce Management (WFM)

The workforce management tools support rostering, scheduling, timesheets, and performance tracking. By optimizing staffing levels and shift planning, Cloud Call Centre helps call centers reduce operational costs, improve agent productivity, and maintain service quality even in multi-site or remote working environments.

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Pros And Cons of Cloud Call Centre

A quick look at Cloud Call Centre's strengths and weaknesses to
help you decide if it's the right fit

Pros

Improves agent productivity across inbound and outbound calls
Increases live contact rates while reducing idle time
Ensures consistent customer interactions across campaigns

Cons

Software interface may seem dated and requires updates
Customer support time may vary at times

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Cloud Call Centre offer an API?

Yes, Cloud Call Centre provides API access.

What language does Cloud Call Centre support?

Cloud Call Centre supports the English language.

What other apps does Cloud Call Centre integrate with?

Cloud Call Centre integrates with popular CRM software such as Salesforce, Zoho, and Microsoft Dynamics via API or webhooks to improve agent efficiency and data accuracy.

Who are the typical users of Cloud Call Centre?

Typical Cloud Call Centre users include businesses in banking and finance, technology, healthcare, media, education, and non-profits that require inbound, outbound, or blended call center operations.

What level of support does Cloud Call Centre offer?

Cloud Call Centre provides support via phone, email, and FAQs.

Does Cloud Call Centre have a mobile app?

No, Cloud Call Centre does not have a mobile app.

What types of pricing plans does Cloud Call Centre offer?

Cloud Cloud Call Centre offers flexible pricing to suit different business needs. Hosted PBX plans start at $24.95 AUD per user per month, while the Cloud & NBN Business Bundle begins at $129 AUD per month (ex GST). 1300 Numbers are available from $20 AUD per month. Pricing for the Predictive Dialer is customized based on requirements. Request a custom Cloud Call Centre price quotation.