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Overview
Cloud Call Centre enables call centers to manage high call volumes through cloud-based inbound and outbound workflows. It improves agent efficiency and performance tracking within a single system. Although initial configuration may require planning, the platform delivers steady performance for growing and multi-site operations.
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Starting Price
Custom
Cloud Call Centre Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
What Is Cloud Call Centre?
Smartcom Cloud Call Centre is a cloud-based call center platform built for inbound, outbound, and blended call center operations. Designed for customer service teams, sales centers, and support desks, it runs entirely in the cloud and supports distributed agent environments. The software offers features such as call routing, IVR, predictive dialing, and real-time reporting, among others.
Cloud Call Centre helps call centers handle higher call volumes, improve agent productivity, and maintain service consistency by centralizing call management, monitoring, and performance visibility within a single system.
Cloud Call Centre Pricing
Cloud Call Centre offers the following price plans:
- Hosted PBX: from $24.95 AUD/user/month
- Cloud & NBN Business Bundle: from $129 AUD/month
- 1300 Numbers: from $20 AUD/month (includes 60 minutes)
- Predictive Dialler: Custom pricing
Disclaimer: The pricing is subject to change.
Cloud Call Centre Integrations
The software integrates with various CRM platforms, including:
Who Is Cloud Call Centre For?
Cloud Call Centre software serves a wide range of industries and sectors, including:
- Education and training
- Fundraising and charities
- Media and direct marketing
- Technology
- Banking and lending
- Emergency services
- Government
Is Cloud Call Centre Right For You?
If you are looking for a cloud-based solution that improves call center efficiency and agent productivity, Smartcom Cloud Call Centre may be the right fit for your organization. It addresses challenges such as low contact rates, inconsistent customer interactions, and inefficient outbound campaigns, helping teams perform seamlessly.
The software is designed to grow with your business. Whether you operate a small, mid-sized, or multi-site call center, it scales efficiently and includes advanced security measures to protect sensitive customer and payment data. It ensures PCI DSS compliance, supporting secure call handling, and data management.
Still not sure if Cloud Call Centre is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Cloud Call Centre Features
Cloud Call Centre features a predictive dialer that increases outbound campaign productivity by 200–300% compared to manual calling. It automatically filters non-productive calls, ensuring agents only handle live pick-ups, improving contact rates, reducing idle time, and allowing call centers to optimize staff efficiency and overall campaign performance.
The IVR system enables callers to self-navigate menus, directing them to the correct department efficiently. This reduces wait times, automates routine inquiries, and allows agents to focus on complex tasks, enhancing both customer satisfaction and operational efficiency in inbound call handling.
Cloud Call Centre provides real-time dashboards that display agent performance, call volumes, queue metrics, and campaign results. Supervisors can quickly identify bottlenecks, adjust staffing, and track KPIs, enabling faster decision-making, improved operational transparency, and consistently high-quality service delivery.
Seamless integration with Salesforce, Zoho, and Microsoft Dynamics ensures call data synchronizes with customer records. Agents can access relevant information during interactions, deliver personalized support, improve first-call resolution, and maintain consistent communication across multiple channels.
The workforce management tools support rostering, scheduling, timesheets, and performance tracking. By optimizing staffing levels and shift planning, Cloud Call Centre helps call centers reduce operational costs, improve agent productivity, and maintain service quality even in multi-site or remote working environments.
