Comcast Business VoiceEdge
Last Updated
Overview
Comcast Business VoiceEdge is a hosted voice and unified communications solution that provides professional-grade telephony and collaboration for call center teams. While users report that initial technical support response times can vary, the platform offers impressive mobility features to ensure seamless communication across all devices.
Comcast Business VoiceEdge Specifications
- Interactive Voice Response (IVR)
- Call Monitoring
- Call Transfer and Conferencing
- Voicemail and Callback Management
Comcast Business VoiceEdge Features
Automated Attendant
Comcast Business VoiceEdge features virtual receptionists that automatically greet callers and direct them to the correct extension or department. It can be programmed to share information such as business hours or addresses and offers custom routing options for after-hours and holiday-specific messaging.
Hunt Groups
This tool ensures important calls are answered by distributing them among a designated group of users. It manages high call volumes by routing inquiries to available agents, reducing hold times, and ensuring that customer requests are handled promptly by the team.
One-Touch Call Hold And Transfer
Utilizing custom key system emulation, this feature allows users to park and retrieve calls with a single touch. It simplifies the call handling process by allowing teams to customize parking spot names, ensuring a seamless transfer experience across the enterprise.
Readable Voicemail
This productivity feature transcribes audio messages into text, allowing users to read their voicemails instead of listening to them. It keeps employees one step ahead by delivering these transcriptions to their devices, ensuring they can screen and respond to messages quickly.
Shared Call Appearance
This feature allows users to view and manage multiple lines from a single phone. It provides visibility into who is currently on a call or available, making it easier to know when to transfer a caller or pick up a ringing line for a coworker.
Pros And Cons of Comcast Business VoiceEdge
Pros
Focuses all business processes on a single platform to improve communication
Intuitive user interface makes managing contacts and lead generation smooth
Reduces process delivery times by centralizing departmental tasks
Comprehensive set of tools allows for better oversight of daily activities
Cons
Does not currently allow users to create customized activity dashboards
Initial documentation for functionalities can be a bit complicated
Comcast Business VoiceEdge Reviews
Total 3 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
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1
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Share your experience
Medical Practice, 1-10 employees
More than a year
“reliable voice service”
Pros
Everything ran without any issues at all. The service was dependable and consistently reliable.
Cons
Pricing is the biggest downside. Even when bundled with internet, it still felt very expensive for phone service.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 11-50 employees
Less than a year
“Great phone tree setup”
Pros
Setting up and managing the phone tree has been a really useful feature.
Cons
Its weak point is dealing with call center reps and getting transferred through multiple lines.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Law Practice, 1-10 employees
Less than a year
“helps me stay on top of messages”
Pros
Having voicemail copies sent straight to my email is really convenient and helps me stay on top of messages without having to check them elsewhere.
Cons
The options for managing calls that are on hold feel pretty limited and the call history window is so tiny that it can be frustrating to use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
Does Comcast Business VoiceEdge have a mobile app?
Yes, Comcast Business VoiceEdge offers a mobile app.
Does Comcast Business VoiceEdge offer an API?
Yes, Comcast Business VoiceEdge software offers an API.
Who are the typical users of Comcast Business VoiceEdge?
Comcast Business VoiceEdge is ideal for Financial Services, Healthcare Clinics, Retail Networks, Professional Services, Educational Institutions, and Government Agencies.
What types of pricing plans does Comcast Business VoiceEdge offer?
Comcast Business VoiceEdge pricing is customized based on your business needs. You can request a personalized Comcast Business VoiceEdge cost quote for your business today.
What language does Comcast Business VoiceEdge support?
The user interface and documentation for Comcast Business VoiceEdge primarily support English, though automated attendants can be configured with multilingual greetings.
What other apps does Comcast Business VoiceEdge integrate with?
Comcast Business VoiceEdge integrates with Slack.
What level of support does Comcast Business VoiceEdge offer?
Comcast provides professional installation, 24/7 customer support, and proactive network monitoring to ensure continuous service for all business customers.