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Overview
CXone Mpower enhances customer engagement with AI-driven insights, omnichannel communication, and advanced reporting. While occasional technical interruptions may occur, it effectively supports mid-to-large enterprises and contact center teams aiming to improve service quality, efficiency, and customer satisfaction.
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Starting Price
Custom
CXone Mpower Specifications
Auto Dialer Software
Call Recording Software
Call Tracking Software
Contact Center Software
What Is CXone Mpower?
CXone Mpower is a CX-aware AI platform designed for contact centers to unify customer interactions across channels. Using continuous experience memory and contextual insights, it empowers agents and supervisors with real-time guidance, enabling proactive service and smarter decisions. By optimizing workflows, enhancing team performance, and connecting all touchpoints, Mpower helps contact centers deliver consistent, personalized customer experiences while bridging the gap between customer expectations and operational execution.
CXone Mpower Pricing
The vendor offers five CXone Mpower price plans:
- CXone Mpower Omnichannel Suite: $110/agent/month
- CXone Mpower Essential Suite: $135/agent/month
- CXone Mpower Core Suite: $169/agent/month
- CXone Mpower Complete Suite: $209/agent/month
- CXone Mpower Ultimate Suite: $249/agent/month
Disclaimer: The pricing is subject to change.
CXone Mpower Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Microsoft 365 software
- Oracle Cloud CX
- SAP CRM software
- ServiceNow
Who Is CXone Mpower For?
CXone Mpower is ideal for organizations across a wide range of industries and sectors, including:
- Healthcare
- Retail
- Financial services
- Insurance
- Telecom
- Travel and hospitality
- BPO
- Government
Is CXone Mpower Right For You?
CXone Mpower is right for contact centers seeking a secure, scalable solution backed by strong corporate governance and environmental responsibility, including ISO 14001 environmental management certification. Trusted by brands like Hyatt, Money Management International, PayPal, Fairstone, and Bamboo Insurance, it delivers continuous CX memory and contextual insights to elevate service quality and agent performance. Its unified AI‑driven platform helps organizations close experience gaps and enhance operational efficiency across customer journeys.
Still doubtful if CXone Mpower is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CXone Mpower Features
The platform enables seamless management of all customer interactions across voice, email, chat, and social channels. Agents receive real-time guidance, improving first-contact resolution and efficiency. Supervisors gain a unified view of performance metrics, ensuring consistent service quality across the organization.
This feature helps businesses strengthen relationships by analyzing customer behaviors and preferences. Insights enable timely, personalized engagement that increases retention and satisfaction. Teams can track loyalty trends and optimize strategies to maintain high-value customers over time.
The software supports modernization by integrating AI, automation, and advanced analytics into existing workflows. Organizations can streamline processes, reduce manual workloads, and enhance operational agility. Digital tools empower employees to focus on strategic tasks rather than repetitive operations.
This feature optimizes workforce management, scheduling, and resource allocation. Teams can analyze performance trends and adjust operations in real time. The platform also minimizes repetitive tasks, freeing agents to focus on high-value customer interactions.
CXone Mpower software predicts customer needs and triggers automated outreach using AI-driven insights. Agents can initiate conversations at the optimal moment, reducing friction and improving satisfaction. The system also identifies opportunities for upselling, cross-selling, and issue prevention across journeys.
