Overview
Oracle CX unifies customer data across departments, enabling exceptional experiences. While initial implementation can be complex, its deep back-office integration and powerful AI-driven features provide a holistic business view. This makes Oracle CX a robust choice for enterprise-level customer relationship management and sales force automation.
Overall Rating
Based on 13 users reviews
3.9
Rating Distribution
Positive
77%
Neutral
23%
Negative
0%
Starting Price
Custom
Oracle Cloud CX Specifications
Contact Management
Lead Management
Opportunity Management
Sales Forecasting
What Is Oracle Cloud CX?
Oracle Customer Experience (CX) is an integrated suite of cloud applications designed for enterprise-scale businesses aiming to unify their customer-facing operations. Going beyond conventional customer relationship management (CRM), it connects marketing, sales, service, and commerce data into a single, dynamic customer view. This allows teams to deliver personalized interactions and automate workflows, addressing the pain point of fragmented customer data.
Oracle Cloud CX Pricing
The software’s pricing is customizable as per the client businesses’ requirements.
Oracle Cloud CX Integrations
The platform supports integrations across a user’s tech stack, including:
- Adobe Launch
- Azure
- Google Tag Manager
- Mailchimp software
- Marketo
- Salesforce CRM
- Snowflake
Who Is Oracle Cloud CX For?
Oracle CX is suitable for large enterprises within diverse industries and sectors, including:
- Communications
- Education
- Financial services
- Government
- Healthcare
- Industrial manufacturing
- Retail
- Utilities
Is Oracle Cloud CX Right For You?
Oracle CX is best suited for large, data-driven enterprises that require a deeply integrated, end-to-end solution connecting front- and back-office operations. Its standout capabilities are unified marketing automation and customer data platform. With clients like Bosch, Dow Jones, JetBlue, and Mazda, the software is also compliant with industry security standards like ISO/IEC 27002 and SOC 1, SOC 2, and SOC 3. This makes it a compelling choice for organizations prioritizing a holistic, data-first approach to customer relationships.
Still doubtful if Oracle Cloud CX software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Oracle Cloud CX Features
Among the foundational Oracle Cloud CX features, this capability centralizes customer data from all touchpoints, marketing, sales, service, and back-office systems. It creates a complete, real-time profile for each customer, enabling highly personalized engagement and breaking down departmental data silos for consistent experiences.
The software embeds artificial intelligence and machine learning across the suite to provide predictive insights and automate tasks. This includes AI-generated recommendations for sales, automated service workflows, and analytics that predict customer behavior, churn likelihood, and purchase propensity.
The configure, price, quote tool bridges the gap between CRM and ERP systems. It allows sellers to accurately configure complex product or service bundles, apply dynamic pricing and discounts in real-time, and generate professional quotes quickly and efficiently.
The platform provides a modern agent workspace that supports all digital customer service channels, including email, chat, phone, and video, from a single screen. It empowers agents with complete customer histories and AI-fueled suggestions to accelerate resolution times.
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