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Oracle Cloud CX

Oracle Cloud CX

Last Updated Aug 30, 2025

Overview

Oracle CX unifies customer data across departments, enabling exceptional experiences. While initial implementation can be complex, its deep back-office integration and powerful AI-driven features provide a holistic business view. This makes Oracle CX a robust choice for enterprise-level customer relationship management and sales force automation.

Overall Rating

Based on 13 users reviews

3.9

Rating Distribution

Positive

77%

Neutral

23%

Negative

0%

Starting Price
Custom

What Is Oracle Cloud CX?

Oracle Customer Experience (CX) is an integrated suite of cloud applications designed for enterprise-scale businesses aiming to unify their customer-facing operations. Going beyond conventional customer relationship management (CRM), it connects marketing, sales, service, and commerce data into a single, dynamic customer view. This allows teams to deliver personalized interactions and automate workflows, addressing the pain point of fragmented customer data.

Oracle Cloud CX Pricing

The software’s pricing is customizable as per the client businesses’ requirements.

Request a personalized Oracle Cloud CX pricing quote for your business today.

Oracle Cloud CX Integrations

The platform supports integrations across a user’s tech stack, including:

Watch the Oracle Cloud CX demo to learn more about its integration arrangements.

Who Is Oracle Cloud CX For?

Oracle CX is suitable for large enterprises within diverse industries and sectors, including:

  • Communications
  • Education
  • Financial services
  • Government
  • Healthcare
  • Industrial manufacturing
  • Retail
  • Utilities

Is Oracle Cloud CX Right For You?

Oracle CX is best suited for large, data-driven enterprises that require a deeply integrated, end-to-end solution connecting front- and back-office operations. Its standout capabilities are unified marketing automation and customer data platform. With clients like Bosch, Dow Jones, JetBlue, and Mazda, the software is also compliant with industry security standards like ISO/IEC 27002 and SOC 1, SOC 2, and SOC 3. This makes it a compelling choice for organizations prioritizing a holistic, data-first approach to customer relationships.

Still doubtful if Oracle Cloud CX software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Pros And Cons of Oracle Cloud CX

Pros

  • Real-time visibility into employee data

  • Robust data integrations

  • Powerful analytics and reporting tools

Cons

  • Certain constraints in email management

  • UI can be improved

Frequently Asked Questions

Yes, Oracle CX does offer a mobile app for both Android and iOS users.

The software’s pricing is available upon request. Contact us to request a personalized Oracle Cloud CX cost quote based on your institution's requirements.

Yes, Oracle CX offers an API.

The platform provides support via phone, chat, enquiry form, and demo.

The software supports multiple languages, including English, Arabic, Traditional Chinese, Italian, and more.

The platform seamlessly integrates with various applications, including Adobe Launch, Azure, Google Tag Manager, Mailchimp, Marketo, Salesforce CRM, and Snowflake.

Oracle CX is designed to support large enterprises across a wide range of industries, including communications, education, financial services, government, healthcare, industrial manufacturing, retail, and utilities.