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Overview
Cytracom provides MSP with unified communications and networking security, streamlining voice, messaging, and connectivity. Although some users report latency issues with the mobile application, its channel-exclusive support model and integrated hardware make it a logical choice for provider-managed IT environments.
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Starting Price
Custom
Cytracom Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Cytracom?
Cytracom software is a cloud-based Unified Communications as a Service (UCaaS) platform built exclusively for the Managed Service Provider (MSP) channel. It unifies voice, business messaging, and network security into a single solution designed to connect modern workforces across distributed locations. By integrating proprietary hardware, software, and mobile applications, Cytracom enables businesses to maintain seamless communication continuity while ensuring data protection through a ‘Zero Trust Network’ access architecture.
Cytracom Pricing
The vendor offers the following tiered Cytracom price plans starting at $18.95 for 100+ users based on user count to cater to varying business sizes:
- C1 Plan: $29.95/user/month (1–19 users)
- C2 Plan: $32.95/user/month (1–19 users)
Disclaimer: The pricing is subject to change.
Cytracom Integrations
The software supports integration with multiple CRM systems and platforms, including:
- ConnectWise
- Zoho CRM software
- Microsoft Teams
- Salesforce
- Zendesk
- Hubspot CRM software
Who Is Cytracom For?
Cytracom is ideal for a wide range of industries and sectors, which may include:
- Healthcare
- Legal services
- Retail
- Professional services
- Managed service providers
- Non-profit organizations
- Manufacturing
Is Cytracom Right For You?
Cytracom is the definitive choice for small to mid-sized businesses relying on Managed Service Providers for IT infrastructure. Its standout ControlOne platform eliminates traditional VPNs by enforcing Zero Trust security, making it ideal for distributed teams requiring compliance with HIPAA or SOC 2 standards. If your organization prioritizes a fully managed, hardware-inclusive voice solution with strong partner support, Cytracom offers a secure, cohesive ecosystem.
Still doubtful if Cytracom is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cytracom Features
ControlOne Network Security
ControlOne replaces legacy firewalls and VPNs with a cloud-native Secure Access Service Edge solution. It enforces Zero Trust Network Access policies based on user identity rather than location, ensuring compliance and secure connectivity for remote workforces while providing deep visibility into network traffic and device posture.
Unified Business Messaging
Cytracom features ‘Unified Business Messaging’ which consolidates SMS and MMS communication into a single business number, accessible via desktop or mobile. It supports Shared Inboxes, which enable multiple team members to collaborate on customer inquiries privately within the same thread before responding, ensuring a unified corporate voice and faster response times.
Cytracom Device Integration
The platform seamlessly bridges physical and digital workspaces by integrating the Cytracom D2 desktop phone with mobile and desktop applications. This synchronization ensures that contacts, call history, and presence indicators are consistent across all endpoints, permitting users to switch devices mid-call without interruption.
Ivie Voice Intelligence
Ivie is a proprietary voice intelligence engine that provides real-time insights into call quality and network performance. It acts as a diagnostic tool for partners, offering a single pane of glass to monitor voice continuity, automate failover policies, and proactively resolve connectivity issues before they impact business operations.
Contextual Caller Discovery
Cytracom Discover utilizes data intelligence to retrieve caller-specific information from integrated CRMs and business applications instantly. When a call is received, the system presents relevant customer data, recent interactions, and account status, helping users deliver personalized service without manually searching through multiple software tabs.
Pros And Cons of Cytracom
Pros
Identity-based Zero Trust Network Access
Built-in business SMS and shared inboxes
Free hardware upgrades every 36 months
Cons
Telecom terminology can be confusing for new users
Call scheduling can be complex
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Frequently Asked Questions
What types of pricing plans does Cytracom offer?
Cytracom offers tiered per-user pricing, with the C1 plan starting at $18.95-$29.95 and the C2 plan ranging from $20.95-$32.95 depending on user count. For a custom Cytracom cost estimate, contact us.
Does Cytracom have a mobile app?
Yes, Cytracom offers mobile applications for both iOS and Android devices.
Does Cytracom offer an API?
Yes, Cytracom provides a public API.
What language does Cytracom support?
Cytracom is available in English.
What level of support does Cytracom offer?
The platform provides support via phone, message, and ticketing systems, along with resources like a blog and help center to assist customers.
Who are the typical users of Cytracom?
Cytracom is primarily designed for healthcare, legal services, retail, professional services, managed service providers, non-profit organizations, and manufacturing.
What other apps does Cytracom integrate with?
The software integrates with business tools like Microsoft Teams, ConnectWise, Autotask, Salesforce, and Zendesk.