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Overview
Desk Manager provides an enterprise service management platform that helps organizations standardize service delivery and ensure corporate governance. Despite user reports of the disappearance of save view filters, the platform’s highly customizable workflows streamline the entire service lifecycle. Overall, Desk Manager’s customer support makes it a compelling choice.
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Starting Price
Custom
Desk Manager Specifications
Call Recording
Call Reporting and Analytics
CRM Integration
Omnichannel Support
What Is Desk Manager?
Desk Manager is a global-scale enterprise service management (ESM) platform designed to simplify service operations and management across an entire organization. It provides a centralized system with several integrated applications to manage both internal department requests and external customer calls. The platform's features, such as indicators and custom reports, help managers track crucial performance data to support better decision-making.
Desk Manager Pricing
The vendor offers the following three Desk Manager pricing plans:
- Basic – Custom pricing
- Pro – Custom pricing
- One – Custom pricing
Disclaimer: The pricing is subject to change.
Desk Manager Integrations
The system supports integration with multiple platforms, such as:
- Microsoft Teams
- Microsoft Power BI
- Zoom
- Keruak
- Discord Software
- Desk Manager
Who Is Desk Manager For?
Desk Manager software is ideal for various industries and sectors, including:
- Engineering
- Information technology
- Marketing
- Automotive
Is Desk Manager Right For You?
If your organization requires an enterprise-grade solution to standardize call center operations, Desk Manager might be an excellent fit. The platform’s support and features, such as the CMDB and automated workflows, provide the scalability that governance of large operations demands. Additionally, the software provides data encryption to secure confidential user data.
Still have questions about the Desk Manager software? Contact our customer support team at (661) 384-7070, who will address all your queries to help you make the right decision.
Desk Manager Features
Desk Manager software includes integrated gamification tools to enhance engagement and motivate service teams. By transforming routine, repetitive tasks into competitive challenges and rewarding performance, the feature helps managers boost productivity and align individual agent results with overall operational goals.
The platform simplifies organization and management by using customizable Kanban boards and Gantt charts to enhance project visibility. It lets teams easily log hours worked, add notes, and receive instant notifications for better control over team effort. The system links service calls to specific tasks, streamlining collaboration between support and development teams for rapid fixes.
Desk Manager features the call application, offering highly customizable views, such as a list or Kanban, for intuitive service request interaction. It provides managers with crucial indicators, including peak hours and SLA status. Additionally, the advanced scheduled workflows, including automated status changes and multi-level approval processes, ensure compliant handling of all critical service requests.
This functionality follows ITIL best practices for registering and managing all configuration items (CIs) and company assets. CIs can be directly linked to tickets and specific users, providing a complete change history for auditing and calculating equipment downtime and investment strategy. The platform simplifies inventory control using the mobile app and scannable QR codes, while automated alerts ensure tracking of hardware and software changes.
The system streamlines the complex process of tracking unplanned expenses and processing employee reimbursements. It allows service teams, including field service or sales, to report costs such as mileage or meals, linking them to specific service requests or departments. Users can submit and track reimbursement requests via the mobile app, ensuring the finance department has complete control over operational expenditures.
