Dexem

Dexem automatically assigns unique phone numbers to website visitors based on their traffic source. This allows marketers to track calls down to the specific keyword or campaign, providing granular attribution data that connects offline conversions to online ad spend.

Incoming calls are instantly directed to the most appropriate agent or location using customizable rules. By analyzing caller data and agent availability in real-time, the system reduces wait times and ensures high-value leads are handled by the right team members.

Users can define specific reachability periods via a digital calendar to ensure calls are handled effectively during working hours. When agents are absent or in meetings, the system automatically redirects incoming calls to a backup number, mobile device, or designated colleague to prevent missed business opportunities.

Dexem features ‘Missed Call Prioritization’ which enables the platform to log every missed call in a dedicated history view, enabling agents to identify and prioritize callbacks for high-potential leads. Teams can also listen to recorded voicemails and attach internal memos to specific call records, ensuring that no prospect inquiry is overlooked due to unavailability.

Administrators can mirror their company structure by organizing users into distinct groups, such as Sales or Customer Service departments. This configuration ensures that incoming calls are routed directly to the most relevant team members with the appropriate skills, significantly improving response times and operational efficiency.