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Overview
Dexem centralizes phone intelligence, linking inbound calls to digital marketing performance for improved ROI. Although users note the lack of a native mobile app, the platform’s intuitive interface and robust CRM integrations enable seamless workflow automation. Overall, Dexem offers powerful analytics and reliable support for data-driven teams.
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Starting Price
Custom
Dexem Specifications
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
What Is Dexem?
Dexem software is a cloud-based conversation management platform designed to help marketing and sales teams optimize phone channel performance. It tracks inbound calls to specific digital campaigns, allowing businesses to measure ROI with precision. Features include dynamic number insertion for granular attribution and automated call routing to ensure leads reach the right agents. By bridging the gap between online traffic and offline conversations, Dexem enhances lead visibility and operational efficiency.
Dexem Pricing
The vendor offers the following Dexem price plans to cater to businesses of varying sizes and needs:
- Basic: €19/user/month
- Pro: €39/user/month
Disclaimer: The pricing is subject to change.
Dexem Integrations
The software supports integration with multiple systems and platforms, including:
- Salesforce
- HubSpot CRM software
- Google Analytics
- Slack software
- Zapier software
Who Is Dexem For?
Dexem is ideal for a wide range of industries and sectors, including:
- Automotive and vehicle services
- Real estate and property
- Finance and insurance
Is Dexem Right For You?
Dexem is a strong contender for businesses, particularly in the European market, that rely heavily on phone calls for lead conversion. Its standout capability lies in bridging the gap between digital ad spend and offline voice interactions, making it essential for marketing teams needing to justify ROI. If your organization requires precise attribution data to lower acquisition costs, Dexem is likely the optimal fit. It is trusted by 1000+ customers worldwide including demeco, cegid, and Google.
Still doubtful if Dexem is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dexem Features
Dexem automatically assigns unique phone numbers to website visitors based on their traffic source. This allows marketers to track calls down to the specific keyword or campaign, providing granular attribution data that connects offline conversions to online ad spend.
Incoming calls are instantly directed to the most appropriate agent or location using customizable rules. By analyzing caller data and agent availability in real-time, the system reduces wait times and ensures high-value leads are handled by the right team members.
Users can define specific reachability periods via a digital calendar to ensure calls are handled effectively during working hours. When agents are absent or in meetings, the system automatically redirects incoming calls to a backup number, mobile device, or designated colleague to prevent missed business opportunities.
Dexem features ‘Missed Call Prioritization’ which enables the platform to log every missed call in a dedicated history view, enabling agents to identify and prioritize callbacks for high-potential leads. Teams can also listen to recorded voicemails and attach internal memos to specific call records, ensuring that no prospect inquiry is overlooked due to unavailability.
Administrators can mirror their company structure by organizing users into distinct groups, such as Sales or Customer Service departments. This configuration ensures that incoming calls are routed directly to the most relevant team members with the appropriate skills, significantly improving response times and operational efficiency.
