Last Updated
Overview
Geomant delivers reliable call recording and CRM integration, ensuring agents access unified communication tools efficiently. While the interface is still evolving and may require adjustment, its real-time dashboards provide clear visibility into contact center performance, supporting informed decision-making across teams and business units.
Be the first one to leave a review!
No review found
Starting Price
Custom
Geomant Specifications
- Call Recording
- Call Reporting And Analytics
- CRM Integration
- Real-Time Dashboard
What Is Geomant?
Geomant is a contact center software vendor and systems integrator with over 20 years of experience serving organizations in Europe and the United States (U.S). Its solutions include contact center functionality, compliance recording for Microsoft Teams, real-time performance dashboards (Wallboard), and Customer Relationship Management (CRM) / telephony integration.
Geomant delivers features through software and integrations that pull data from communications platforms and CRM systems to support agent activity and compliance needs. Its offerings serve contact centers and service teams needing unified communications and compliance capabilities.
Geomant Pricing
Geomant Integrations
The platform integrates several third‑party applications and systems, including:
- Microsoft Dynamics CRM
- Salesforce CRM
- ServiceNow
- Google Sheets software
- Skype for Business
Who Is Geomant For?
Geomant caters to a wide range of industries and sectors, which including:
- Financial services
- Non‑profit
- Professional services
- Telecommunications
- Transport
Is Geomant Right For You?
If your organization manages multichannel contact centers and requires reliable compliance tracking, Geomant is well-suited. It provides real-time performance dashboards, Microsoft Teams compliance recording, and unified agent interfaces, supporting efficient monitoring and management. It is particularly effective for contact center reporting, communication recording for compliance, and CRM‑integrated agent workflows. The software is certified under Microsoft’s Connected Contact Center for Teams program and benefits from long-standing vendor partnerships.
Still not sure about Geomant? Contact our support team at (661) 384-7070 for further guidance.
Geomant Features
Compliance Recording
Geomant tracks and archives Microsoft Teams interactions, including calls, meetings, chat, video, and screen shares. The system indexes recordings with metadata for easy search and retrieval. By integrating with Microsoft Azure and Office 365, it provides secure storage and controlled access, supporting regulatory oversight and audit requirements.
Telephony‑CRM Integration
Within CRM interfaces like Microsoft Dynamics, Salesforce, and ServiceNow, Geomant embeds telephony controls so agents can manage calls while viewing customer records. Call activity is automatically logged to CRM records. The feature also supports Avaya and Cisco telephony platforms, enabling seamless agent workflows and consistent recordkeeping.
Contact Center Reporting
Geomant provides dashboards that display both live and historical contact center performance. Users can apply filters, calculations, and visual formatting for teams, regions, or business units. Key Performance Indicator (KPI) thresholds and alerts allow monitoring of agent activity and service levels continuously, supporting informed operational oversight.
Pros And Cons of Geomant
Pros
Strong cloud call recording availability enhances historical access
Reliable connectivity for storing call data across channels
Reporting capabilities support analysis of call and service metrics
Cons
User interface still evolving and awaiting updates
Licensing terms might create usage restrictions
Geomant Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What level of support does Geomant offer?
Support is offered via contact form.
Does Geomant offer an API?
Yes, the vendor provides an API.
Who are the typical users of Geomant?
Geomant caters to a wide range of industries and sectors, including financial services, non‑profit, professional services, telecommunications, and transport.
Does Geomant have a mobile app?
Geomant offers a client application for Android devices to display wallboard content and schedules.
What types of pricing plans does Geomant offer?
Geomant pricing is tailored to each organization and varies according to user count, deployment scale, selected modules, and required integrations. You can request a personalized Geomant cost quote for your business today.
What other apps does Geomant integrate with?
The platform integrates several third-party applications and systems, including Microsoft Dynamics CRM, Salesforce CRM, ServiceNow, Google Sheets, and Skype for Business.
What language does Geomant support?
The software is primarily offered in English language only.