Last Updated

Overview

Geomant delivers reliable call recording and CRM integration, ensuring agents access unified communication tools efficiently. While the interface is still evolving and may require adjustment, its real-time dashboards provide clear visibility into contact center performance, supporting informed decision-making across teams and business units.

Geomant Specifications

  • Call Recording
  • Call Reporting And Analytics
  • CRM Integration
  • Real-Time Dashboard

Geomant Features

Compliance Recording

Geomant tracks and archives Microsoft Teams interactions, including calls, meetings, chat, video, and screen shares. The system indexes recordings with metadata for easy search and retrieval. By integrating with Microsoft Azure and Office 365, it provides secure storage and controlled access, supporting regulatory oversight and audit requirements.

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Telephony‑CRM Integration

Within CRM interfaces like Microsoft Dynamics, Salesforce, and ServiceNow, Geomant embeds telephony controls so agents can manage calls while viewing customer records. Call activity is automatically logged to CRM records. The feature also supports Avaya and Cisco telephony platforms, enabling seamless agent workflows and consistent recordkeeping.

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Contact Center Reporting

Geomant provides dashboards that display both live and historical contact center performance. Users can apply filters, calculations, and visual formatting for teams, regions, or business units. Key Performance Indicator (KPI) thresholds and alerts allow monitoring of agent activity and service levels continuously, supporting informed operational oversight.

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Pros And Cons of Geomant

Pros

  • Strong cloud call recording availability enhances historical access

  • Reliable connectivity for storing call data across channels

  • Reporting capabilities support analysis of call and service metrics

Cons

  • User interface still evolving and awaiting updates

  • Licensing terms might create usage restrictions

Geomant Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

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0%

3

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0%

2

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0%

1

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Share your experience

RP
Rajendra P.

Hospital & Health Care, 11-50 employees

5.0

“reliable cloud call tracking”

Pros

Every call detail and recording is stored in the cloud which makes access and management much more convenient. The reporting-driven system is also very useful and the platform follows solid best practices overall.

Cons

It's still in the development phase and I'm currently waiting for the new UI to be rolled out. So far I can't really think of any downsides to add here.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

Frequently Asked Questions

Does Geomant have a mobile app?

Geomant offers a client application for Android devices to display wallboard content and schedules.

Who are the typical users of Geomant?

Geomant caters to a wide range of industries and sectors, including financial services, non‑profit, professional services, telecommunications, and transport.

What types of pricing plans does Geomant offer?

Geomant pricing is tailored to each organization and varies according to user count, deployment scale, selected modules, and required integrations. You can request a personalized Geomant cost quote for your business today.

What other apps does Geomant integrate with?

The platform integrates several third-party applications and systems, including Microsoft Dynamics CRM, Salesforce CRM, ServiceNow, Google Sheets, and Skype for Business.

Does Geomant offer an API?

Yes, the vendor provides an API.

What level of support does Geomant offer?

Support is offered via contact form.

What language does Geomant support?

The software is primarily offered in English language only.