Last Updated
Overview
Haloocom delivers unified communication and contact center software to streamline business interactions via voice bots, call routing, and messaging. Its contact center capabilities and cloud telephony solutions provide consistent communication support. While some users report occasional issues with meeting schedules, its omnichannel tools help improve agent productivity and responsiveness.
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Starting Price
Multiple Tiers
Haloocom Specifications
SF Call Center Software
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
What Is Haloocom?
Haloocom is an AI-powered communication platform designed for businesses requiring advanced contact center capabilities and unified communication systems. Its multilingual AI voice bot, Hexa, interacts in 140+ languages and dynamically switches between them to adapt conversations based on customer preferences.
The platform supports rapid deployment, setting up complete business phone systems in less than 48 hours for operations ranging from 10 to 10,000 extensions. Integration capabilities with Customer Relationship Management (CRM) systems enable automatic data retrieval during calls. This eliminates manual lookups and reduces handling time for support teams.
Haloocom Pricing
Haloocom price is based on multiple plans to cater to different business needs. It includes:
- Haloo Professional
- Haloo Business
- Haloo Enterprise
Disclaimer: The pricing is subject to change.
Haloocom Integrations
The platform supports integration with multiple systems and platforms, such as:
- Slack
- Zendesk
- Microsoft 365
- Telegram
- WhatsApp API
Who Is Haloocom For?
Haloocom software is ideal for a wide range of industries and sectors, including:
- Banking
- E-commerce
- Healthcare
- Travel
- Automotive
- Insurance
- Real estate
Is Haloocom Right For You?
Businesses struggling with fragmented communication channels often need a unified system that supports voice, messaging, and automated responses. Haloocom addresses these issues with features like predictive dialing and IVR to reduce manual tasks and improve contact handling.
Its social‑media and CRM linkages further support customer engagement workflows. Haloocom has also been recognized with the MEA Business Awards 2021 for Most Innovative Global Telecom Solutions Provider, underscoring its industry credibility.
Still doubtful if Haloocom is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Haloocom Features
This Haloocom feature handles routine customer queries in multiple languages, reducing reliance on live agents while maintaining response consistency and availability around the clock.
Agents can access unified inboxes displaying messages from multiple channels simultaneously, eliminating the need to monitor separate platforms. Message history persists across channels, allowing agents to reference previous WhatsApp conversations during phone calls or vice versa.
The software provides advanced predictive dialing that automates outbound call campaigns by connecting agents only when contacts answer, eliminating time wasted on busy signals and voicemails. Moreover, Queue management handles high-density call volumes through intelligent routing based on agent skills, customer history, and priority levels.
The system directs inbound calls to the right agents or departments based on caller input. This helps shorten wait times and improves customer routing precision.
It provides live visibility into contact center operations, tracking metrics such as call volumes, agent performance, and queue status. This enables managers to make informed decisions quickly, optimize workflows, and improve overall customer service efficiency.
