Last Updated

Overview

HostMy provides comprehensive contact center software solutions, effectively aiding in seamless inbound communication management. Despite a cumbersome text campaign registration process for smaller organizations, its extensive queue routing features easily justify the setup. Overall, HostMy’s strategic unified communication benefits make it a highly compelling choice for professional enterprise call handling.

HostMy Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics

HostMy Features

Concurrent Calls Management

The platform enables organizations to process an unrestricted volume of simultaneous inbound and outbound calls. This capacity ensures that high-traffic communication operations never experience blocked lines, allowing teams to maintain continuous active engagement during peak operational periods effortlessly and reliably.

See How It Works
Daytime And Nighttime Attendant

The system provides automated continuous phone coverage to manage incoming calls professionally at all hours. This functional routing mechanism guarantees that vital inquiries are appropriately directed to the correct queues or voicemails, ensuring steady operational flow regardless of specific timeframes.

See How It Works
Full-Time Call Recording

HostMy automatically records all inbound and outbound calls to support operational quality assurance. This permanent capture functionality provides essential audio materials for employee training, allowing management to review interactions and extract actionable information from everyday communication operations reliably.

See How It Works
Voicemail To Email Conversion

The communication system actively converts recorded voice messages and delivers them directly into designated email inboxes. This functional integration automates message distribution, allowing personnel to easily archive communications, track important updates, and execute rapid responses from any connected device.

See How It Works

Pros And Cons of HostMy

Pros

  • Reduces operational missed payment delinquencies

  • Automatic contact syncing within CRM

  • Centralized all data in a centralized platform

Cons

  • Requires manual SIP ALG disabling

  • Call quality drops with latency

HostMy Reviews

Total 4 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

25%

3

Stars

25%

2

Stars

0%

1

Stars

0%

Share your experience

CV
Christos V.

Mid Market, 51-100 employees

3.0

“outdated dashboard”

Pros

One thing that keeps me with HostMy is its reliability. My meetings are consistently conducted with great audio and video quality and that kind of stability gives me real peace of mind. On top of that, the support team has been very helpful. They reply quickly and actually resolve issues when you need assistance.

Cons

The dashboard can feel a little outdated at times and isn't the most user friendly to move around in. It gets the job done but the design could be improved and made easier to navigate. A few of the advanced settings also take extra steps to locate which gets frustrating when you need to make changes quickly.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

RS
Ravinder S.

Education Management, N/A employees

4.0

“easy to use for everyone”

Pros

We recently used it for business video meetings and it has been reliable and simple for all employees to use.

Cons

There are occasional server errors although it usually keeps running well. The video quality is good but there is still room for improvement.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

SF
Sonya F.

Enterprise, 500+ employees

5.0

“simple setup”

Pros

Getting started has been simple and having coaches available to answer my questions has been really helpful.

Cons

I haven't run into anything I dislike yet and I'm still in the process of getting familiar with the program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Frequently Asked Questions

Who are the typical users of HostMy?

Businesses across various industries, including education, real estate, healthcare, and government organizations, benefit from HostMy features.

What types of pricing plans does HostMy offer?

The software’s cost is $20–$120 per user/month, based on benchmarks for similar platforms. This is for general budgeting only, as actual pricing varies depending on agent count, compliance needs, and integration complexity. You can also request a personalized HostMy price quote now.

What level of support does HostMy offer?

The platform offers phone support.

What other apps does HostMy integrate with?

The platform supports integration with multiple systems and platforms, including HubSpot, Microsoft Dynamics 365, Salesforce, SugarCRM software, and Zendesk.

Does HostMy have a mobile application?

Yes, it offers a mobile app.

Does HostMy offer an API?

Yes, it offers an API.

What language does HostMy support?

The HostMy software is primarily available in English.