HostMy
Last Updated
Overview
HostMy provides comprehensive contact center software solutions, effectively aiding in seamless inbound communication management. Despite a cumbersome text campaign registration process for smaller organizations, its extensive queue routing features easily justify the setup. Overall, HostMy’s strategic unified communication benefits make it a highly compelling choice for professional enterprise call handling.
HostMy Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
HostMy Features
Concurrent Calls Management
The platform enables organizations to process an unrestricted volume of simultaneous inbound and outbound calls. This capacity ensures that high-traffic communication operations never experience blocked lines, allowing teams to maintain continuous active engagement during peak operational periods effortlessly and reliably.
Daytime And Nighttime Attendant
The system provides automated continuous phone coverage to manage incoming calls professionally at all hours. This functional routing mechanism guarantees that vital inquiries are appropriately directed to the correct queues or voicemails, ensuring steady operational flow regardless of specific timeframes.
Full-Time Call Recording
HostMy automatically records all inbound and outbound calls to support operational quality assurance. This permanent capture functionality provides essential audio materials for employee training, allowing management to review interactions and extract actionable information from everyday communication operations reliably.
Voicemail To Email Conversion
The communication system actively converts recorded voice messages and delivers them directly into designated email inboxes. This functional integration automates message distribution, allowing personnel to easily archive communications, track important updates, and execute rapid responses from any connected device.
Pros And Cons of HostMy
Pros
Reduces operational missed payment delinquencies
Automatic contact syncing within CRM
Centralized all data in a centralized platform
Cons
Requires manual SIP ALG disabling
Call quality drops with latency
HostMy Reviews
Total 4 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars25%
3
Stars25%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“outdated dashboard”
Pros
One thing that keeps me with HostMy is its reliability. My meetings are consistently conducted with great audio and video quality and that kind of stability gives me real peace of mind. On top of that, the support team has been very helpful. They reply quickly and actually resolve issues when you need assistance.
Cons
The dashboard can feel a little outdated at times and isn't the most user friendly to move around in. It gets the job done but the design could be improved and made easier to navigate. A few of the advanced settings also take extra steps to locate which gets frustrating when you need to make changes quickly.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Education Management, N/A employees
“easy to use for everyone”
Pros
We recently used it for business video meetings and it has been reliable and simple for all employees to use.
Cons
There are occasional server errors although it usually keeps running well. The video quality is good but there is still room for improvement.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Enterprise, 500+ employees
“simple setup”
Pros
Getting started has been simple and having coaches available to answer my questions has been really helpful.
Cons
I haven't run into anything I dislike yet and I'm still in the process of getting familiar with the program.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of HostMy?
Businesses across various industries, including education, real estate, healthcare, and government organizations, benefit from HostMy features.
What types of pricing plans does HostMy offer?
The software’s cost is $20–$120 per user/month, based on benchmarks for similar platforms. This is for general budgeting only, as actual pricing varies depending on agent count, compliance needs, and integration complexity. You can also request a personalized HostMy price quote now.
What level of support does HostMy offer?
The platform offers phone support.
What other apps does HostMy integrate with?
The platform supports integration with multiple systems and platforms, including HubSpot, Microsoft Dynamics 365, Salesforce, SugarCRM software, and Zendesk.
Does HostMy have a mobile application?
Yes, it offers a mobile app.
Does HostMy offer an API?
Yes, it offers an API.
What language does HostMy support?
The HostMy software is primarily available in English.