“HIPAA compliant messaging platform”

Pros

Having a HIPAA compliant messaging platform for my private practice has been really valuable. It keeps all of my communication in one dedicated place which makes it much less likely that important details get buried among everything else on my phone and computer.

Cons

One thing I really wish it had is a macOS app. I'd also love to see a more modern, updated design in a few parts of the platform.

“helpful automated patient texts”

Pros

Automated text messages have been incredibly helpful for making sure no patient gets overlooked or left untreated.

Cons

I haven't run into any issues so far. Everything has been working really well.

“clean interface”

Pros

Right away, the app interface felt user friendly and getting to the features isnt hard to figure out. Almost everything is laid out in a simple way so it doesn't take much effort to find what you need.

Cons

Only difficulty we had was getting texting set up. I wish it had been clearer from the beginning that I needed to start the verification process before I could send or receive messages.

“handy second line option”

Pros

I like having the option to use this on my personal phone because its really convenient.

Cons

Getting the incoming call sound notifications set up took a bit of figuring out.

“handles multiple functions well”

Pros

Using this app on both my desktop and cell phone has been one of the biggest advantages. It handles multiple functions well and getting everything set up was quick and easy.

Cons

From time to time, calls do get dropped and there can be background noise during certain conversations. I also wish there were a direct customer support line especially since that would be really useful during setup and later on when unexpected technical issues come up.

“helps me maintain work life boundary”

Pros

Something I really appreciate about it is how well it keeps my business line separate from my personal phone use. That separation makes it much easier to maintain a clear boundary between work and personal communication. It's also easy to use for both texting and calling and the interface feels simple enough to navigate without much trouble.

Cons

A frustrating part is that some of its systems feel pretty rigid. For example, you can't copy and paste a phone number directly into the call box which makes the process less convenient than it should be. On top of that there are times when it's difficult to tell different people apart on the platform.

“user friendly app”

Pros

One thing that really stands out is the privacy it gives me by keeping my personal number separate from my client contacts. That kind of confidentiality matters a lot and the app has been very user friendly to work with.

Cons

I've only recently started using it so at this point I haven't run into any drawbacks.

“responsive support every time”

Pros

Whenever I've needed help, the customer service has been excellent. They respond very quickly and have been extremely attentive.

Cons

The biggest downside is the cost because it's quite expensive. The interface also feels very bare bones and having to pay extra just to get web based calling is frustrating.

“affordable tool”

Pros

Signing up was simple and the pricing was better than other options I looked at. It ended up being the least expensive choice.

Cons

Getting approved for texting was a bit difficult and took quite a while to complete.

“calls without any lag”

Pros

Calls have been consistently clear with no lag while talking and answering them is very easy. Being able to set business hours for the line is also a really helpful feature.

Cons

It would be better if text messages were automated by default instead of requiring a separate setup process.

“secure client communication”

Pros

Being able to stay in touch with clients in a secure and convenient way has been really valuable.

Cons

My iPlum number gets a lot of spam calls and I really wish there were a better way to filter them out and block them before they come through.

“Great pricing”

Pros

Right from the start, the customer support has been really helpful and the pricing is lower than what I'm currently paying for SimplePractice.

Cons

The AI note taking still needs improvement. It often stops if I leave the page and it isn't sensitive enough to clearly capture in person conversations which is how I see most of my clients.

“Lets me call without exposing my private number”

Pros

Having the ability to call and text without showing my personal number has been really useful and I don't need to carry a second phone to do it. Customer support has also been quick to respond and actually helpful whenever I've needed them.

Cons

Every now and then, I run into technical issues, like a number getting stuck or the app logging me out unexpectedly.

“reliable HIPAA texting line”

Pros

This being a HIPAA compliant phone and texting line takes one more worry off my plate which has been really reassuring.

Cons

Whats really been frustrating is that I still haven't been able to move my device contacts into the app so I've had to enter them by hand. It's not a dealbreaker but it is definitely inconvenient. I've also noticed a strange issue where incoming calls sometimes show up as if I'm calling myself even when it's actually a potential client. That part definitely needs some tweaking.

“compliance is a big plus”

Pros

One feature I really appreciate is the HIPAA compliance which is a big benefit for my needs.

Cons

Sometimes, I run into issues while using it especially when I'm unable to answer an incoming phone call.

“helpful support team”

Pros

I didn't realize how many rules mobile carriers now have around SMS texting but their customer support walked me through everything quickly. I also signed up because it can send encrypted messages and lets me send broadcast texts which has been really useful.

Cons

I wasn't thrilled about the limit on how many text messages you can send within a certain timeframe although I've since learned that a lot of companies have the same rule. The app also shut down randomly once in a while but it wasn't a major problem.

“great experience with iPlum”

Pros

From the start, using this product has been a great experience and it also seems highly secure while covering all the requirements needed for HIPAA compliance. It's very accessible and simple to use.

Cons

The texting approval did take some time but I don't think that delay was caused by iPlum. I did appreciate that their team called me before sending the request for approval making sure everything was correct so it wouldn't get denied and I wouldn't end up wasting money.

“handy do not disturb controls”

Pros

Something that's been especially useful is the option to set do not disturb hours.

Cons

It feels unnecessary that the app first notifies you that a call is about to come in and then makes you press the keypad to answer. Just one of those steps would be enough.

“privacy features that just work”

Pros

Getting started was quick and using it has been simple from day one. I really appreciate how it keeps my number hidden both for incoming dialing and when reaching out to someone. Setting up voicemail was quick and registering for texting was just as hassle free.

Cons

Nothing specific comes to mind right now. When I first signed up, there were a few moments when I worried a call might not be going through but in the end it doesn't seem like that was actually happening.

“gave us a secure business line”

Pros

Having a dedicated business number that stays completely separate from my personal line has been really useful and keeping it all within its own app makes that separation even better. I also really appreciate that the number is secure and HIPAA compliant.

Cons

A downside is that people I speak with have mentioned the call audio sometimes isn't loud enough or it comes through a bit muffled with a radio like sound.