“Clean dashboard for client texting”

Pros

Right away, the layout felt clean so moving between texting, calls and voicemail takes very little effort. I really appreciate being able to schedule texts organize clients with labels and how fast my previous number was ported over to iPlum. I use it every day to confirm appointments with clients and send reminders about upcoming visits. Since I'm part of a shared system across the company, having my own dashboard is incredibly useful for keeping my client communications HIPAA compliant.

Cons

At this point, I honestly don't have any complaints. If that ever changes, customer service seems accessible and available to help.

“perfect fit for my team”

Pros

This platform has been a perfect fit especially because it's HIPAA compliant. It works really well for teams and comes with plenty of helpful features that are simple to use.

Cons

The only thing I'd like to see improved is a better Android app.

“excellent price value”

Pros

After looking through plenty of online feedback, I kept seeing this app recommended so I picked it to add a separate phone line for my pet sitting business. It has worked really well and the part that impressed me most was how fast and simple the setup was. My top two priorities were affordability and something user friendly and it delivered on both.

Cons

I honestly can't think of any downsides. I did have a couple of questions when setting up text messaging and their support team responded quickly and helped me out right away.

“reliable business line for counseling”

Pros

Running my counseling practice with this has been a real plus because it keeps my business number separate from my personal one. That separation matters a lot and it also makes things very convenient for clients since they can reach me by text or phone whenever needed. The setup process was quick and any time I had a question, customer support was incredibly helpful. Both the app and the website work smoothly with my cell phone and my computer.

Cons

Everything has been working well across the service and I have nothing to complain about so far.

“simple setup for patients”

Pros

Getting started with it is simple and patients also have no trouble downloading it or figuring out how to use it.

Cons

My only frustration is that customer support isn't available right away when I need help.

“Handles everything I need it to”

Pros

After switching from Phone.com, this has been a better fit for my business. It handles everything I need and I really appreciate being able to put a separate passcode on the app itself. Another helpful touch is the alert that lets me know a call is about to come in. Overall, it runs reliably and performs more consistently than the service I used for years before changing over.

Cons

Getting from one section to another can take a few extra taps so navigation feels a little less direct than it should. I've also noticed it's a bit too easy to delete a voicemail by accident especially when I'm trying to scrub back or replay part of a message and the app reads it as a left swipe to delete.

“handy second number”

Pros

Having a second number has been fantastic. Being able to call and text clients and receive their texts and calls as well, has been really valuable.

Cons

A lot of spam still comes through which can be frustrating.

“affordable platform”

Pros

Being HIPAA compliant at a reasonable price is a big plus. Texting clients with it easy after I figured everything out and now I use it almost every day.

Cons

The interface feels outdated and a could definitely use a refresh. I also think the number approval process could be handled better. Rather than clicking through so many links, a pop up video and less text heavy instructions would make it much clearer. I tried using it for calls too but it kept dialing the wrong number even after I manually entered the correct one several times so I don't use it for calling anymore.

“simple to use”

Pros

Using this has been really convenient because I don't have to carry two phones anymore. It's simple to use and I can both call and text while keeping everything connected through my existing carrier.

Cons

Only frustrating part was having to wait for approval before the texting service could be activated.

“solid HIPAA coverage”

Pros

This is a HIPAA compliant solution that fits my business really well.

Cons

Honestly, I don't have any complaints. The service has been excellent.

“clean design with useful features”

Pros

The layout is clean, attractive and very user friendly. Features like scheduled texting and the ability to view and manage shared numbers while still keeping private inboxes separate are especially helpful.

Cons

One issue is that it keeps signing me out of both the browser tab and the mobile app. The monthly pricing also feels expensive and the cost jumps quite a bit for the HIPAA compliant version which comes across as taking advantage of medical practices that really have no option but to pay for that feature.

“frustrating setup and missing basics”

Pros

Only real upside for me is that it's HIPAA compliant and that's honestly the one feature I appreciate about it.

Cons

Using it has been frustrating because it doesn't feel user friendly at all. There isn't even an option to mark text messages as unread which is a basic feature I expect. I'm also not a fan of how it switches the phone number when placing or receiving calls. Another downside is that I can't use the system from my computer. On top of that there seems to be some kind of glitch that's preventing me from saving numbers from the app to my address book.

“useful web calling”

Pros

It has been very simple to use and the HIPAA compliance is a big plus. The web calling feature is also really useful and adds a lot of convenience.

Cons

Whats missing is a voice notes option and I'd also love to have the ability to give messages a thumbs up reaction.

“basic interface”

Pros

At the end of the day, it gets the job done. Calls and texts have been going through without any issues so far.

Cons

The interface feels a little too basic and I really wish there were a recents button at the top as well.

“secure access across devices”

Pros

The HIPAA level security is a big plus and being able to sign in from a computer makes the service much more convenient to use.

Cons

A frustrating part is not being able to get immediate help through a phone call or live chat. There are also too many steps to go through before texting works properly and it would have been much better if those setup requirements had been clearly explained during sign up.

“user friendly for everyone”

Pros

One thing I really appreciate is how seriously it takes protecting client information. It's also very user friendly which matters a lot to me because I have a busy private practice and don't have extra time to spend figuring out complicated technology.

Cons

At times, when it isn't working well, incoming calls end up going to my personal phone line which is not ideal.

“fairly priced”

Pros

Its pricing feels reasonable and the app is very simple to use. Being HIPAA compliant makes it a really good fit for my work and the setup was quick.

Cons

There were a few upfront fees that caught me off guard and weren't something I had factored in at first.

“very affordable tool”

Pros

Getting started was quick and the pricing feels affordable for my budget. I also appreciate being able to pick a local number that's simple to remember.

Cons

It would be even better if customer support were easier to reach through chat.

“Easy to navigate”

Pros

Everything in the app is easy to navigate and the overall design feels very user friendly.

Cons

So far, I really don't have any complaints. It has been working well for my business needs.

“simple to use even for non tech people”

Pros

Setting everything up on my phone was pretty quick and didn't take much time at all. I'm not especially tech savvy but I still had it up and working without needing to reach out to support.

Cons

I didnt like having to choose a number outside my local area code. I would have preferred to keep my existing number.