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Overview
IVR Studio helps businesses automate call handling through interactive menus, intelligent routing, and self service options. While some users noted feature gaps in updates, its reliable call flow design and scalable channel support make it a practical choice for small to large call center teams.
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Starting Price
Custom
IVR Studio Specifications
- Interactive Voice Response (IVR)
- CRM Integration
- Call Scripting
- Voicemail And Callback Management
What Is IVR Studio?
Voicent IVR Studio is an on-premise, desktop-based interactive voice response solution designed to automate business communications. It offers a point-and-click design interface that allows companies of all sizes to build sophisticated call flows without extensive coding. By utilizing its visual design tools, businesses can streamline customer interactions, while the automated self-service functionality ensures round-the-clock availability. These capabilities help organizations reduce manual labor costs and improve operational efficiency by handling routine inquiries and routing calls accurately without agent intervention.
IVR Studio Pricing
IVR Studio pricing is based on a one-time software license, with the cost determined by the number of phone channels required. Businesses can choose from the following channel-based licenses:
- 1 Channel: $2,900.00/60 calls/hour/one-time payment
- 2 Channels: $3,300.00/120 calls/hour/one-time payment
- 3 Channels: $3,800.00/180 calls/hour/one-time payment
- 4 Channels: $4,400.00/240 calls/hour/one-time payment
- 10 Channels: $6,900.00/600 calls/hour/one-time payment
- 20 Channels: $10,500.00/1200 calls/hour/one-time payment
- 40 Channels: $14,900.00/2400 calls/hour/one-time payment
- 100 Channels: $31,200.00/6000 calls/hour/one-time payment
Disclaimer: The pricing is subject to change.
IVR Studio Integrations
The software supports integration with multiple systems and platforms, such as:
- Voicent CRM
- Zoho CRM software
- SugarCRM software
- SalesforceCRM
Who Is IVR Studio For?
IVR Studio software is ideal for a wide range of industries and sectors, including:
- Call Centers
- Medical offices
- Hospitals
- Religious organizations
- Debt collection
- Non-profits
Is IVR Studio Right For You?
If you are a business owner seeking a high impact call automation solution, Voicent IVR Studio can be a strong fit. The software reduces manual call handling and improves productivity through automated menus and appointment organization. Its scalable channel-based licensing supports business growth, while the on-premise setup keeps call data private and secure.
Voicent IVR Studio is trusted by thousands of customers worldwide, including IBM, HP, FEMA, Stanford School of Medicine, CenturyLink, Purdue University, and SPI Global.
Still doubtful if IVR Studio is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
IVR Studio Features
Audio And TTS Capabilities
This feature supports text-to-speech and prerecorded audio playback, giving businesses flexibility to deliver clear messages, dynamic prompts, and multilingual announcements while maintaining consistent caller experiences across different call scenarios reliably consistently.
Inbound IVR
This feature manages inbound calls through structured menus, queues, and routing rules, helping organizations answer calls efficiently, reduce wait times, and connect callers to the right destination without constant agent involvement manual intervention.
Voice Mail And Queue Optimization
This feature records voicemail messages and automatically delivers them via email, ensuring important caller messages are captured, accessible remotely, and responded to faster without requiring staff to remain available around the clock continuously.
Outbound IVR
This feature enables outbound calling for notifications, reminders, and alerts, allowing businesses to deliver timely messages at scale, confirm responses, and reduce manual outreach efforts while maintaining consistent communication workflows across multiple campaigns.
User Interaction
This feature enables callers to interact using keypad input or voice commands, allowing automated menus to capture responses, identify callers, and route calls accurately while reducing manual handling and improving call flow efficiency.
Pros And Cons of IVR Studio
Pros
Easy drag and drop builder tool
Improves productivity with organized appointments
Automatically redirects calls to proper department
Cons
Might require multiple licenses for scaling
Occasional need for additional training support
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Frequently Asked Questions
What other apps does IVR Studio integrate with?
IVR Studio features integration with Voicent CRM, ZohoCRM, SugarCRM, and SalesforceCRM to support connected call workflows.
What types of pricing plans does IVR Studio offer?
IVR Studio offers one-time, channel-based licenses ranging from 1 to 100 channels, starting at $2,900.00. Get in touch for a personalized IVR Studio price estimate.
Who are the typical users of IVR Studio?
IVR Studio features are commonly used by call centers, medical offices, hospitals, religious organizations, debt collection agencies, and non-profits managing automated call handling.
Does IVR Studio offer an API?
Yes, IVR Studio offers an API.
What language does IVR Studio support?
The software is available in English and Spanish.
Does IVR Studio have a mobile app?
No, IVR Studio does not currently offer a mobile app.
What level of support does IVR Studio offer?
IVR Studio offers support through a contact form, an extensive FAQs section, and a support ticket system.