Total 64 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

53%

4

Stars

30%

3

Stars

9%

2

Stars

3%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

AD

Antonio Davila

E-Learning, 1-10 employees

Free Trial

3.0
July 2021

“helpful lead warmup”

Pros

I've found this to be a great choice for warming up leads and prospects.

Cons

Getting it set up isn't that simple and it's definitely not a plug and play platform.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

5

TS

Thomas Schuller

Design, 1-10 employees

More than a year

5.0
July 2021

“Handles everything really well”

Pros

Putting together a personalized drip campaign is almost effortless. I use it mainly for sending proposals and setting up automatic follow ups and it handles that very well. I haven't used it for cold email outreach yet but it clearly seems fully capable of doing that too. The built in lemwarm feature also does an excellent job of warming up a newly created email address.

Cons

Every now and then, I run into an issue with my SMTP settings even though I haven't changed anything. That said, it's most likely related to Zoho rather than Lemlist itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

ER

Ezekiel Ramadan

Internet, 1-10 employees

Less than 6 months

5.0
July 2021

“essential inbox warming tool”

Pros

Adding it to our stack has been really valuable especially for warming up our email inbox before launching different email marketing campaigns. It's become an essential tool for us and has been consistently helpful.

Cons

One downside is the pricing. Like many similar platforms, this is fairly expensive and since it charges per user, the total cost can climb pretty quickly and turn into a costly tool to maintain.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

SS

Su Sayran

Computer Software, 101-500 employees

Less than a year

3.0
July 2021

“frustrating UI changes”

Pros

We chose lemlist mainly because of its dynamic image feature and that part really is better than what we had before. It lets you include images in emails that are automatically personalized based on how you configure them which makes campaigns look much better. Honestly, that is the one standout reason lemlist feels ahead of its competitors.

Cons

Even with that unique advantage, our overall experience with this app was terrible. The constant UI changes were frustrating and their so called proprietary system only made things worse. Support was especially disappointing. On top of that the platform never finishes sending emails within the expected timeframe. These were not massive campaigns either, the system struggled to send just 70 emails over 12 hours. Whenever we contacted support to understand the issue, we mostly got heart emojis and a polite version of being told that this is just how their algorithm works and that we should accept it.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

5

Functionality

5