lemlist

“broken reporting tool”

Pros

Their pitch is convincing and the dashboards look polished but beyond that there's no real substance and nothing about the platform feels trustworthy or reliable. Honestly, this has been the worst SaaS experience I've had and I say that as someone who runs a SaaS company.

Cons

I was persuaded to move to the enterprise plan because it came with the promise of professional onboarding which sounded worthwhile. In reality, I didn't speak to an onboarding person at all until I pushed hard and complained after five months of getting reports that made no sense. At that point it became obvious the reporting is basically unusable, lead scores from call analysis, along with opens and clicks, were all inaccurate.

“smart sales automation boost”

Pros

Setting up sales workflows isn't difficult and the AI does a solid job personalizing the messages I send. Another thing I appreciate is that it can automate small tasks too, like visiting LinkedIn profiles which saves time during outreach.

Cons

One downside is that it doesn't adapt to personal style or personality as well as some other tools do.

“setting up sequences is simple”

Pros

Pulling prospects in from LinkedIn, for example, is really convenient. Setting up sequences is simple and having A/B testing built in makes it even more useful. Customer support is also quick to respond which is a real plus.

Cons

Its monthly price still feels a bit high to me.