LinkLive
Last Updated
Overview
LinkLive helps contact centers manage secure customer engagement across voice, SMS, chat, and video with advanced queue management, skills-based routing, IVR, and AI agent assistance. While initial setup may take some time, it supports consistent operations. Overall, it suits regulated teams in banking, healthcare, and retail.
LinkLive Specifications
- Call Recording
- Call Reporting And Analytics
- CRM Integration
- Omnichannel Support
LinkLive Features
Agent CoPilot
LinkLive Agent CoPilot supports agents during live interactions by providing real-time summaries, sentiment analysis, contextual history, and recommended responses. It helps reduce post-interaction work, maintains conversation continuity across channels, and enables agents to respond accurately while retaining full control over final responses.
Chatbot IVA
This feature enables self-service customer interactions using AI-driven automation and secure multimedia support. It delivers consistent responses from approved knowledge sources, supports real-time translation across multiple languages, and allows seamless escalation to live agents while preserving conversation context and preferences.
Chat, SMS, And Secure Mail
The software consolidates chat, SMS, and secure mail into a single communication environment. It supports real-time language translation, centralized message handling, and encrypted communication to meet compliance requirements, allowing organizations to manage customer conversations efficiently without separating channels or compromising data protection.
Knowledge Base
LinkLive provides agents and customers with centralized access to verified organizational information. It integrates with existing data sources, logs interactions for compliance visibility, and supports secure knowledge delivery across workflows, helping reduce resolution time while enabling consistent, informed responses in regulated environments.
Pros And Cons of LinkLive
Pros
Reduces repetitive verification steps
AI-powered automation with real-time insights
Self-service support with knowledge base
Cons
Automated response management could be improved
Employee onboarding and training can be challenging initially
LinkLive Reviews
Total 1 reviews
3
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars0%
3
Stars100%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“made remote collaboration more manageable”
Pros
Having secure communication across multiple channels in one platform has been really useful. Whether I'm on a voice call, joining a video meeting or chatting with clients and partners, everything feels connected, safe and convenient. It has definitely made remote collaboration much more manageable.
Cons
One thing I've noticed is that the initial connection sometimes takes a few extra seconds. It's not a serious problem but it can briefly interrupt the natural flow of conversation especially during quicker, fast moving calls.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frequently Asked Questions
Who are the typical users of LinkLive?
LinkLive features are used by organizations across a wide range of industries and sectors, including government, healthcare, and finance.
What other apps does LinkLive integrate with?
LinkLive integrates with different platforms, including Salesforce, Dynamics 365, and HubSpot.
What level of support does LinkLive offer?
LinkLive offers support through phone and an online contact form.
What language does LinkLive support?
LinkLive supports over 75 languages, including English.
What types of pricing plans does LinkLive offer?
The vendor offers three customizable LinkLive price plans: Essential, Premium and All-in-One. Get a detailed LinkLive cost breakdown tailored to your specific requirements.
Does LinkLive offer an API?
Information regarding an API is currently unspecified by the vendor.
Does LinkLive have a mobile app?
Yes, LinkLive offers a dedicated mobile app.