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Overview
LinkLive helps contact centers manage secure customer engagement across voice, SMS, chat, and video with advanced queue management, skills-based routing, IVR, and AI agent assistance. While initial setup may take some time, it supports consistent operations. Overall, it suits regulated teams in banking, healthcare, and retail.
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Starting Price
Custom
LinkLive Specifications
Call Recording
Call Reporting And Analytics
CRM Integration
Omnichannel Support
What Is LinkLive?
LinkLive is an AI-powered customer engagement software designed for organizations across multiple sectors. The platform provides virtual assistants, agent support tools, post-call analytics, and journey orchestration tools to enable secure, personalized interactions. Users can manage customer communications across chat, SMS, email, and voice while leveraging AI-driven insights.
It helps organizations streamline support, improve first-call resolution, and enhance operational efficiency without requiring replacement of existing systems.
LinkLive Pricing
The vendor offers the following customizable pricing plans:
- Essential
- Premium
- All-in-One
Disclaimer: The pricing is subject to change.
LinkLive Integrations
The software supports integration with multiple systems and platforms, such as:
- Dynamics 365
- Salesforce
- HubSpot CRM software
Who Is LinkLive For?
LinkLive is ideal for a wide range of industries and sectors, including:
- Healthcare
- Finance
- Government
- Retail
- Social assistance
Is LinkLive Right For You?
If you’re an organization in healthcare, finance, retail, or government looking to manage secure and compliant customer interactions, LinkLive provides an AI-powered platform designed to support personalized engagement and outcome-focused communication.
The software also emphasizes data security, privacy, and ethical AI practices, backed by HIPAA compliance and SOC 2 certification. It may be suitable for teams that require a centralized system to manage customer communications across channels in a controlled and compliant environment.
Still doubtful if LinkLive software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
LinkLive Features
LinkLive Agent CoPilot supports agents during live interactions by providing real-time summaries, sentiment analysis, contextual history, and recommended responses. It helps reduce post-interaction work, maintains conversation continuity across channels, and enables agents to respond accurately while retaining full control over final responses.
This feature enables self-service customer interactions using AI-driven automation and secure multimedia support. It delivers consistent responses from approved knowledge sources, supports real-time translation across multiple languages, and allows seamless escalation to live agents while preserving conversation context and preferences.
The software consolidates chat, SMS, and secure mail into a single communication environment. It supports real-time language translation, centralized message handling, and encrypted communication to meet compliance requirements, allowing organizations to manage customer conversations efficiently without separating channels or compromising data protection.
LinkLive provides agents and customers with centralized access to verified organizational information. It integrates with existing data sources, logs interactions for compliance visibility, and supports secure knowledge delivery across workflows, helping reduce resolution time while enabling consistent, informed responses in regulated environments.
