Mango Voice Reviews

Pros

This lets us set up our phone system exactly how we want it. We can make custom sound clips, arrange the switchboard for call routing and handle phone schedules without any trouble. It's also convenient to access it from both desktop and mobile and their customer service has been outstanding.

Cons

Every now and then, we run into dropped calls. I can't say for sure whether Mango is the direct cause or if something else is going on but we don't see the same issue with our personal phones while using the same Wi Fi.

Pros

Having every call recorded and transcribed is really convenient especially when I need to go back later and verify details or double check information.

Cons

The app itself can be unreliable and signs me out pretty often which means I sometimes can't answer calls when they come in.

Pros

It has been the simplest phone system I've worked with. It integrates without hassle and covers everything in one place for calls, texts, voicemails, faxing and more. The portal is simple to use and customize so it's easy to set up the phone system exactly the way a business needs it. They also provide AI features like transcription and virtual reception and their customer support has been excellent. Overall, it's a really strong value.

Cons

At times there's a slight lag during phone conversations. Aside from that, it hasn't really been much of an issue overall.

Pros

Using this phone system has been a really positive experience. It's simple to navigate and use and handling voicemails or updating messages is never a problem. Whenever support is needed, it's also quick and convenient to get help.

Cons

One issue we still deal with is that the phones stop working when the service goes down which can make it difficult to stay in touch with patients at times.

Pros

The platform makes staying connected with clients and patients really easy. The app is very accessible and the pop up notifications along with the incoming call screen help me respond right away whenever a new call comes in. Since I work at the front desk and need to answer calls quickly, it fits that part of my job perfectly.

Cons

Sometimes, the call quality is not very clear or accurate. I also run into occasional delays with both incoming and outgoing calls.

Pros

One thing that really stands out with it is how willing the team is to work with you when something needs attention. A lot of companies seem to shift you into the same support line as everyone else once the contract is signed and the payment is made but that has not been the case here. Our account rep has been fantastic and consistently gives our issues white glove treatment which has made a big difference.

Cons

It is still fairly new and they are still building out features such as Security Groups for user management. From an IT standpoint, capabilities like that are pretty essential.

Pros

Having quick access to call logs and customer support has been a big plus. The team is very helpful and walks you through tasks in the app step by step which really helps when figuring things out. Since the switchboard can be confusing, they've guided me through using it multiple times and have always been supportive.

Cons

The switchboard still feels more complicated than it should and moving through the different after hours message options isn't always easy.

Pros

Right away, it felt very simple to work with. It offers a lot of flexibility, includes advanced features and the customer support has been outstanding.

Cons

Like most applications of this kind, it depends heavily on having an internet connection so that is definitely a drawback worth noting. Also some of the desktop and mobile apps still have occasional issues although I expect those areas will improve over time.

Pros

We intially found their customer support team to be very friendly and they did help with the training and getting our phone tree set up.

Cons

At renewal time, they tried to double our price, saying they had reviewed the account and found 5 users even though we were only paying for 3. That was completely inaccurate because we were only using 3 phones. I have no idea how they handled their audit but it was clearly done incorrectly. On top of that after being with them for a year, we discovered our caller ID was wrong the whole time and was showing some random name instead of our business name.

Pros

Its really handy for recording calls and keeping track of call history. It makes managing past calls much more convenient.

Cons

It can be a little slow when loading at times so that part could use some improvement.

Pros

Using it is very simple and having the same system across multiple computers with minimal cabling keeps everything much more organized.

Cons

Every now and then, the phone randomly stops working without anything changing at all and then about 10 minutes later it starts working again. That can get pretty frustrating.

Pros

This feels pretty similar to other voice software from what I can tell although I don't really have much to compare it against.

Cons

The biggest frustration has been how often the app seems to go offline. The phone lines will be down and there's usually no estimate for when things will be fixed. When I contact support, I'm told they know about the issue but don't have a solution or timeline yet sometimes for hours. I also used to really enjoy the chat box on the Mango admin website and that appears to be gone now as well.

Pros

Before working here, I had never heard of Mango Voice but it has been fantastic. I've even recommended it to my daughter's dental office because it has been such a positive experience.

Cons

This product has been excellent overall and we really haven't run into any issues with it at all.

Pros

Using this has been really easy for me as a VoIP system and it lets me customize schedules and forward calls without any extra effort.

Cons

I really haven't run into any problems. If I had to mention anything, it would be that the app could use some improvement although I honestly never use it.

Pros

The connection between the phone and PC works really well and being able to view the caller ID right on the computer is a big plus.

Cons

Something I'd still like to see is the option to text the patient through the app.

Pros

It has really modernized our practice and made things run more efficiently. The VoIP service works well with our Yapi software and features like caller ID, Yapi integration, personalized phone settings and call recording have added a lot of value. It has helped our dental office grow into a more up to date system and given us better tools to serve our patients.

Cons

There are still a few areas that need attention especially the mobile app. Notifications are usually missing and it would be much more useful if voicemails could still be accessed from the mailbox after being listened to in the mobile app. It would also be nice to see more features added to the app overall. Another issue is the call recording audio quality since the other participant's voice often plays back very quietly and can be hard to hear. On top of that the support assigned to our office has not been very impressive. When we use the online messenger, it asks for an email and phone number so someone can contact us but we never actually get a call back. The only time I received one was after leaving a negative review. I explained the reason for that review to the person who contacted me but the same issue has happened several times since.

Pros

One thing that works really well is how it connects with our dental practice management software, X L Dent. When everything is functioning properly, we can call patients with a single click and the system also pulls up the patient chart automatically through caller ID recognition which is very convenient for our office.

Cons

Lately though, we've had repeated problems over the last two Mondays where patients were unable to reach us. During those times, we also couldn't make outgoing calls and my staff was blocked from calling out as well. On top of that some incoming calls were getting dropped.

Pros

The integrations work really well and do exactly what they're supposed to. The integrations have been one of the few parts that consistently perform well.

Cons

The outages are a serious problem and make the software unreliable.

Pros

Transferring patients is quite simple and the system has enough customization to fit our workflow.

Cons

Its bigger problem is that calls seem to drop and we've also dealt with several outages that lasted for hours.

Pros

Its switchboard makes it simple to update our outgoing messages and route after hours calls to the right person from week to week.

Cons

Last Monday and again today, the service was only working on and off. Our patients and referral partner need to be able to reach us and we also need to be able to contact them that's essential for a specialty practice built on referrals. Not being able to get any answers from your team is incredibly frustrating.