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Overview
Mango Voice streamlines dental practice communication with its intuitive cloud-based platform and deep PMS integrations. Although users occasionally report connectivity issues and service outages, its robust drag-and-drop call flow builder and reliable US-based support make it a top choice for optimizing office efficiency.
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Starting Price
Custom
Mango Voice Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
CRM Integration
What Is Mango Voice?
Mango Voice software is a cloud-based platform specifically engineered to optimize communication workflows for dental, medical, and small business environments. It replaces traditional landlines with a flexible digital system that integrates directly with patient management software. By automating patient data retrieval via screen pops and offering customizable call routing, it reduces administrative bottlenecks and enhances front-desk efficiency for high-volume practices.
Mango Voice Pricing
The vendor offers the following Mango Voice price plans to cater to different business sizes and feature needs. For 1-10 users, the pricing:
- Mango: Starting at $32.95/user/month
- Mango Plus: Starting at $37.95/user/month
Disclaimer: The pricing is subject to change.
Mango Voice Integrations
The software supports integration with multiple systems and platforms, including:
Who Is Mango Voice For?
Mango Voice is ideal for a wide range of industries and sectors, including:
- Dental
- Optometry
- Hospitality
- Orthodontics
- Veterinary
Is Mango Voice Right For You?
Mango Voice is the premier choice for dental and medical practices needing to bridge the gap between telephony and patient records. Its ability to instantly display patient details upon incoming calls significantly reduces call handling time and improves patient experience. If your office requires a user-friendly system with deep vertical integrations and reliable US-based support, this platform is a suitable fit.
Still doubtful if Mango Voice is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Mango Voice Features
This feature enables administrators to visually map out call routing paths using a simple canvas interface. Users can easily adjust schedules, set up auto-attendants, and manage ring groups without needing technical expertise. It ensures that incoming calls always reach the right destination efficiently.
By syncing with compatible patient management systems, this tool instantly displays caller details on the computer screen before the phone is answered. It provides staff with immediate context, such as appointment times or balances, allowing for personalized and efficient patient interactions every time.
The mobile application extends office communication capabilities to personal smartphones, allowing staff to make and receive calls using the business line. It supports voicemail transcription and contact syncing, ensuring that critical business communications remain professional and accessible even when employees are working remotely.
This reporting module offers deep insights into call volume, duration, and peak activity times across the practice. Managers can track missed calls and staff performance metrics to optimize scheduling and ensure that patient inquiries are handled promptly, ultimately reducing lost revenue opportunities.
This functionality allows practices to send and receive SMS and MMS messages directly from their business phone number. It facilitates quick appointment confirmations and permits patients to send images, such as insurance cards, directly to the office, streamlining data collection and communication.
