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Overview
Mango Voice streamlines dental practice communication with its intuitive cloud-based platform and deep PMS integrations. Although users occasionally report connectivity issues and service outages, its robust drag-and-drop call flow builder and reliable US-based support make it a top choice for optimizing office efficiency.
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Starting Price
Custom
Mango Voice Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
What Is Mango Voice?
Mango Voice software is a cloud-based platform specifically engineered to optimize communication workflows for dental, medical, and small business environments. It replaces traditional landlines with a flexible digital system that integrates directly with patient management software. By automating patient data retrieval via screen pops and offering customizable call routing, it reduces administrative bottlenecks and enhances front-desk efficiency for high-volume practices.
Mango Voice Pricing
The vendor offers the following Mango Voice price plans to cater to different business sizes and feature needs. For 1-10 users, the pricing:
- Mango: Starting at $32.95/user/month
- Mango Plus: Starting at $37.95/user/month
Disclaimer: The pricing is subject to change.
Mango Voice Integrations
The software supports integration with multiple systems and platforms, including:
Who Is Mango Voice For?
Mango Voice is ideal for a wide range of industries and sectors, including:
- Dental
- Optometry
- Hospitality
- Orthodontics
- Veterinary
Is Mango Voice Right For You?
Mango Voice is the premier choice for dental and medical practices needing to bridge the gap between telephony and patient records. Its ability to instantly display patient details upon incoming calls significantly reduces call handling time and improves patient experience. If your office requires a user-friendly system with deep vertical integrations and reliable US-based support, this platform is a suitable fit.
Still doubtful if Mango Voice is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Mango Voice Features
Drag And Drop Call Flow
This feature enables administrators to visually map out call routing paths using a simple canvas interface. Users can easily adjust schedules, set up auto-attendants, and manage ring groups without needing technical expertise. It ensures that incoming calls always reach the right destination efficiently.
Smart Screen Pop Integration
By syncing with compatible patient management systems, this tool instantly displays caller details on the computer screen before the phone is answered. It provides staff with immediate context, such as appointment times or balances, allowing for personalized and efficient patient interactions every time.
Mobile App Connectivity
The mobile application extends office communication capabilities to personal smartphones, allowing staff to make and receive calls using the business line. It supports voicemail transcription and contact syncing, ensuring that critical business communications remain professional and accessible even when employees are working remotely.
Advanced Call Analytics
This reporting module offers deep insights into call volume, duration, and peak activity times across the practice. Managers can track missed calls and staff performance metrics to optimize scheduling and ensure that patient inquiries are handled promptly, ultimately reducing lost revenue opportunities.
Two Way Texting
This functionality allows practices to send and receive SMS and MMS messages directly from their business phone number. It facilitates quick appointment confirmations and permits patients to send images, such as insurance cards, directly to the office, streamlining data collection and communication.
Pros And Cons of Mango Voice
Pros
Intuitive drag and drop configuration
Seamless patient software integration
Responsive US based customer support
Cons
Android app experiences lag sometimes
Occasional unreliability with the call system
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Frequently Asked Questions
Does Mango Voice offer an API?
No, Mango Voice does not offer an API.
What other apps does Mango Voice integrate with?
It integrates with major dental platforms including The Dental App, Dentrix, Eaglesoft, CareStack, Chiro Cat, and MaximEyes.
Does Mango Voice have a mobile app?
Yes, the software offers a mobile application for iOS and Android devices, enabling remote access to business lines and voicemail.
What types of pricing plans does Mango Voice offer?
The software offers plans starting from $32.95/user/month to $37.95/user/month for 1-10 users, with custom options available for larger teams. For a custom Mango Voice cost, contact us.
Who are the typical users of Mango Voice?
Typical users include dental practices, orthodontics centers, veterinary clinics, optometry centers, and hospitality businesses.
What level of support does Mango Voice offer?
Mango Voice offers US-based customer support via phone, email, text, Facebook Messenger, knowledge base, and ticketing systems during business hours.
What language does Mango Voice support?
Mango Voice is available in English.