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Overview
MCUBE helps support teams manage customer interactions across voice, email, SMS, and chat from a centralized cloud platform. While it doesn’t provide a dedicated mobile app, its softphone and web‑based calling work on any internet‑connected device. Overall, it is a scalable contact center solution suitable for SMBs and larger enterprises.
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Starting Price
Custom
MCUBE Specifications
- Call Recording
- Call Reporting And Analytics
- Omnichannel Support
- Call Routing
What Is MCUBE?
MCUBE is a cloud-based contact center software designed for businesses to manage customer communication across multiple channels, including voice, email, SMS, and chat. The software offers contact center solutions, smart call routing, sticky agent routing, click-to-call integration, real-time analytics dashboards, multiple call distribution, and CRM integration.
MCUBE centralizes inbound and outbound interactions, helping organizations streamline communication workflows, monitor agent performance, and enhance customer engagement from a single platform.
MCUBE Pricing
The vendor offers the following pricing plans:
- Plan A: Starts at INR 24,000
- Plan B: Starts at INR 36.000
- Plan C: Starts at INR 48,000
- Plan D: Starts at INR 60,000
- Plan E: Starts at INR 72,000
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
MCUBE Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot CRM software
- Zoho CRM software
- LeadSquared
- Oracle
- Freshdesk
- Salesforce
Who Is MCUBE For?
MCUBE is ideal for a wide range of industries and sectors, including:
- Real estate
- Healthcare
- Education
- Travel and hospitality
- Banking and finance
Is MCUBE Right For You?
If you’re a business looking to unify customer communication across voice and messaging channels through a single cloud-based platform, MCUBE may align with your needs. It is used by organizations across industries that manage high volumes of customer interactions and require centralized visibility and control.
MCUBE emphasizes unified communication, AI-driven call analytics, CRM integration, and omnichannel engagement, along with data privacy and ISO 27001:2022-aligned security practices.
Still doubtful if MCUBE software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
MCUBE Features
AI Call Analytics
MCUBE uses artificial intelligence to analyze call data and surface insights from customer interactions. The software enables businesses to track agent performance and monitor key performance indicators using structured call information. This supports the evaluation of communication quality and operational outcomes based on recorded interaction data.
Click-To-Call
The platform provides a click-to-call capability that initiates calls automatically when a user clicks on a customer’s number. The software removes the need for manual dialing and supports faster outbound communication. It simplifies call initiation within digital workflows.
Number Masking
The software offers number masking to anonymize participating phone numbers during calls. MCUBE connects calls through a temporary proxy or toll-free number to help safeguard sensitive information. This functionality supports privacy-focused communication between parties without exposing personal contact details.
Call Recording
MCUBE enables call recording for inbound and outbound interactions to support operational monitoring and reference. The platform allows businesses to review conversations for training, quality assurance, and documentation purposes. Recorded calls help maintain consistency and provide historical interaction data when needed.
After Call Feedback
The platform provides an IVR-based after call feedback capability that allows customers to share input immediately following a conversation with an agent. The software captures responses while the interaction is still recent, helping businesses collect timely feedback and understand customer experience related to individual calls.
Pros And Cons of MCUBE
Pros
Easy to use and navigate
Integrated tools reduce the need for multiple systems
Reliable core telephony functions and call handling
Cons
Customer support response times may vary
CRM integrations may require setup effort
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Frequently Asked Questions
Does MCUBE have a mobile app?
No, MCUBE does not offer a dedicated mobile app.
What language does MCUBE support?
MCUBE primarily supports the English language.
What level of support does MCUBE offer?
MCUBE offers support through phone, email, and an online contact form.
Who are the typical users of MCUBE?
MCUBE features are used by organizations across a wide range of industries and sectors, including education, real estate, and healthcare.
What types of pricing plans does MCUBE offer?
MCUBE price starts at INR 24,000 for Plan A, INR 36,000 for Plan B, INR 48,000 for Plan C, INR 60,000 for Plan D, and NR 72,000 for Plan E. Get a detailed MCUBE cost breakdown tailored to your specific requirements.
Does MCUBE offer an API?
Yes, MCUBE offers an API.
What other apps does MCUBE integrate with?
MCUBE integrates with multiple systems and platforms, including LeadSquared, HubSpot, and Zoho CRM.