Last Updated
Overview
Collaborative calling by Microsoft Teams Phone transforms team communication by enabling seamless call handling and forwarding, fostering teamwork across environments. While mastering advanced admin features can take time, its intelligent call features, PSTN connectivity, and integration with Teams enhance productivity for mid-sized to large enterprises.
Overall Rating
Based on 111 users reviews
4.6
Rating Distribution
Positive
95%
Neutral
5%
Negative
0%
Starting Price
Custom
Microsoft Teams Phone Specifications
- IVR
- CRM Integration
- Reporting Dashboards
- Call Recording
What Is Microsoft Teams Phone?
Microsoft Teams Phone is a cloud-based phone system, a product of Microsoft Teams that replaces traditional PBX/VoIP telephony with intelligent calling features. It offers AI-generated summaries and accessible calling tools to enhance team communication. Designed to support growing businesses, it improves efficiency and reduces reliance on separate phone systems. The software promotes inclusivity during calls and effortlessly shifts them between devices to foster customer engagement. It steals the limelight with its one-admin console, simplifying service management and improving business reliability.
Microsoft Teams Phone Pricing
The Microsoft Teams Phone cost plans are structured on an annual subscription model. They include:
- Microsoft Teams phone standard: $10.00/user/month
- Teams Phone with pay-as-you-go calling: $13.00/user/month
- Teams Phone with calling plan: $17.00/user/month
- Teams Phone with domestic and international calling: $34.00/user/month
Disclaimer: The pricing is subject to change.
Microsoft Teams Phone Integrations
Microsoft Teams supports integration with multiple platforms, such as:
- Dynamics 365 Contact Center
- Microsoft SharePoint
- CentrePal
- Cisco
- 8x8 software
Who Is Microsoft Teams Phone For?
Microsoft Teams Phone is ideal for individuals, small teams, and enterprises dealing in a wide range of industries, including:
- Education
- Manufacturing
- Healthcare
- Finance services
Is Microsoft Teams Phone Right For You?
Are you struggling with fragmented communication systems that slow responsiveness and client engagement? Microsoft Teams Phone centralizes calling within the Teams interface, helping teams handle internal and external calls efficiently while leveraging AI-driven insights and call-handling tools. Trusted by global organizations such as Hannover Re and Deutsche Bank.
Still not sure about Microsoft Teams Phone? Contact our support team at (661) 384-7070 for further guidance.
Microsoft Teams Phone Features
AI-Generated Summaries And Insights
With the platform’s intelligent recap and Copilot service, you can get AI-generated notes, a real-time summary, and call analytics. This helps improve context retention and boost response efficiency.
Call Queues And Auto Attendants
Microsoft Teams Phone features call queues and auto attendants to route calls automatically to the relevant person or department, reducing waiting times. It helps streamline customer interactions for better service outcomes.
Call Quality Dashboard
Use the insights from the call quality dashboard to optimize your network for calling, enabling IT teams to monitor quality metrics. It proactively optimizes communication reliability and provides insights into customer interactions.
Voice Over Internet Protocols
Use public switched telephone network (PSTN) numbers offered by the Microsoft Teams Phone software to make and receive calls with other users. It enables flexible telephony without the constraints of traditional phone hardware.
Direct Routing
To use your own operator, connect your session border controllers (SBC) to this software, allowing businesses to leverage preferred operators. It even extends telephony capabilities with existing telecom infrastructure.
Pros And Cons of Microsoft Teams Phone
Pros
Easy setup and deployment
Robust VoIP and calling support
Reduces waiting time with call queue management
Cons
Limited advanced call center tools
No 24/7 native support
Microsoft Teams Phone Reviews
Total 111 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars27%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Anonymous
Internet, 11-50 employees
More than a year
“useful features, complex design
Pros
Microsoft Teams�comes with plenty of useful features especially things like breakout rooms and polls which really help with user engagement and make the overall experience better.
Cons
At the same time,�it�is lacking when�it�comes to design and usability.�It�doesn't feel as easy to navigate or use compared with other platforms in this space.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Tisha W.
Hospital & Health Care, 500+ employees
More than a year
“Real time calling ecosystem fit
Pros
The software�delivers real-time calling very well and its biggest advantages are how well it fits into the Microsoft ecosystem and the overall scale it supports across teams.
Cons
Copilot still feels a bit limited when�it�comes to accurately capturing recordings and generating good summaries for meetings or calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Curlena G.
Law Practice, 11-50 employees
More than a year
“Great way to stay connected
Pros
It's�a very great way to stay in touch with coworkers, as well as external contacts and other agencies.
Cons
It�is very user friendly and honestly I haven't run into any issues with�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Microsoft Teams Phone have a mobile app?
Yes, it supports calls via the Teams mobile app across devices.
What language does Microsoft Teams Phone support?
Microsoft Teams Phone is primarily available in English and multiple other languages.
What types of pricing plans does Microsoft Teams Phone offer?
The Microsoft Teams Phone price includes Standard, Pay-as-you-go, Calling Plan, and Domestic and International plans. Request a personalized Microsoft Teams Phone pricing quote for your business.
Does Microsoft Teams Phone offer an API?
The vendor has shared information regarding its API.
What level of support does Microsoft Teams Phone offer?
It provides support via FAQs and the support center.
What other apps does Microsoft Teams Phone integrate with?
It integrates with Outlook, SharePoint, Dynamics 365 Contact Center, Power BI, and more.
Who are the typical users of Microsoft Teams Phone?
Typical users include IT firms, healthcare providers, financial institutions, educational organizations, and retail operations.