Last Updated Feb 13, 2026
Overview
Collaborative calling by Microsoft Teams Phone transforms team communication by enabling seamless call handling and forwarding, fostering teamwork across environments. While mastering advanced admin features can take time, its intelligent call features, PSTN connectivity, and integration with Teams enhance productivity for mid-sized to large enterprises.
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Starting Price
Custom
Microsoft Teams Phone Specifications
IVR
CRM Integration
Reporting Dashboards
Call Recording
What Is Microsoft Teams Phone?
Microsoft Teams Phone is a cloud-based phone system, a product of Microsoft Teams that replaces traditional PBX/VoIP telephony with intelligent calling features. It offers AI-generated summaries and accessible calling tools to enhance team communication. Designed to support growing businesses, it improves efficiency and reduces reliance on separate phone systems. The software promotes inclusivity during calls and effortlessly shifts them between devices to foster customer engagement. It steals the limelight with its one-admin console, simplifying service management and improving business reliability.
Microsoft Teams Phone Pricing
The Microsoft Teams Phone cost plans are structured on an annual subscription model. They include:
- Microsoft Teams phone standard: $10.00/user/month
- Teams Phone with pay-as-you-go calling: $13.00/user/month
- Teams Phone with calling plan: $17.00/user/month
- Teams Phone with domestic and international calling: $34.00/user/month
Disclaimer: The pricing is subject to change.
Microsoft Teams Phone Integrations
Microsoft Teams supports integration with multiple platforms, such as:
- Dynamics 365 Contact Center
- Microsoft SharePoint
- CentrePal
- Cisco
- 8x8 software
Who Is Microsoft Teams Phone For?
Microsoft Teams Phone is ideal for individuals, small teams, and enterprises dealing in a wide range of industries, including:
- Education
- Manufacturing
- Healthcare
- Finance services
Is Microsoft Teams Phone Right For You?
Are you struggling with fragmented communication systems that slow responsiveness and client engagement? Microsoft Teams Phone centralizes calling within the Teams interface, helping teams handle internal and external calls efficiently while leveraging AI-driven insights and call-handling tools. Trusted by global organizations such as Hannover Re and Deutsche Bank.
Still not sure about Microsoft Teams Phone? Contact our support team at (661) 384-7070 for further guidance.
Microsoft Teams Phone Features
With the platform’s intelligent recap and Copilot service, you can get AI-generated notes, a real-time summary, and call analytics. This helps improve context retention and boost response efficiency.
Microsoft Teams Phone features call queues and auto attendants to route calls automatically to the relevant person or department, reducing waiting times. It helps streamline customer interactions for better service outcomes.
Use the insights from the call quality dashboard to optimize your network for calling, enabling IT teams to monitor quality metrics. It proactively optimizes communication reliability and provides insights into customer interactions.
Use public switched telephone network (PSTN) numbers offered by the Microsoft Teams Phone software to make and receive calls with other users. It enables flexible telephony without the constraints of traditional phone hardware.
To use your own operator, connect your session border controllers (SBC) to this software, allowing businesses to leverage preferred operators. It even extends telephony capabilities with existing telecom infrastructure.
