Microsoft Teams Phone Reviews
Total 1462 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars34%
3
Stars6%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“Real time calling ecosystem fit”
Pros
The software�delivers real-time calling very well and its biggest advantages are how well it fits into the Microsoft ecosystem and the overall scale it supports across teams.
Cons
Copilot still feels a bit limited when�it�comes to accurately capturing recordings and generating good summaries for meetings or calls.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, 11-50 employees
More than a year
“useful features, complex design”
Pros
Microsoft Teams�comes with plenty of useful features especially things like breakout rooms and polls which really help with user engagement and make the overall experience better.
Cons
At the same time,�it�is lacking when�it�comes to design and usability.�It�doesn't feel as easy to navigate or use compared with other platforms in this space.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Hospital & Health Care, 500+ employees
More than a year
“integrations are great”
Pros
Built with simplicity at its core, this product delivers a smooth, adaptive experience that works well for users at any skill level.
Cons
One thing that feels out of place is the skin tone preference setting tied to reactions and emojis. I don't see why that matters in a workplace tool. That kind of feature makes more sense on social media or personal phones, not in a work environment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
E-Learning, 51-100 employees
More than a year
“features are useful”
Pros
Teams makes it really effective to stay in touch with my team. The mute feature in group chats is especially useful and I also appreciate how simple it is to screen share and join video calls with people outside my organization.
Cons
Honestly I can't think of anything I dislike about Teams. It fits my day-to-day business needs well and I also make good use of the mobile app on my phone.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Consumer Services, 1-10 employees
More than a year
“simple to use”
Pros
Being able to message, jump on a phone call or start a video chat all in one place makes communication really convenient. It's been a very effective way to stay connected with my teammates and keep collaboration moving efficiently.
Cons
This isn't really a major issue but when I'm talking with someone outside the network, it labels the chat as being outside the organization and sometimes moves it off the main screen into a smaller side conversation.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Law Enforcement, 101-500 employees
More than a year
“clean design”
Pros
Microsoft Teams is what we rely on for team communication and it's really simple to use. It feels a lot like sending a text which is perfect in an office when you need to ask someone something but you're tied up on a phone call. You can just send them a quick message and it also lets you see whether they're active or out of the office.
Cons
There's nothing I dislike. I really love this platform and it's incredibly useful to have in a work environment.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Financial Services, 500+ employees
More than a year
“works really well”
Pros
Im in a Microsoft-based organization and teams feels like the obvious choice for meetings and calling because it connects smoothly with the rest of our systems. It works really well alongside Outlook, Excel, PowerPoint and other Microsoft tools. For hybrid and fully remote workplaces, it's especially useful for collaboration and it's very convenient that multiple people can work on Excel sheets, PowerPoint decks and similar projects together during live meetings. Also, Teams is very user-friendly and comes across as a highly capable communication platform for the workplace.
Cons
Biggest challenge comes up with people outside our organization or teams that don't use Microsoft since they sometimes run into trouble joining our video calls. We regularly have clients ask to meet on other platforms like Zoom or Google Meet because those are the tools their own teams already use. Teams is still a dependable option but since not every company relies on it, outside users can be less familiar with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Legal Services, 1-10 employees
More than a year
“team chats and calls made easy”
Pros
Across our business, this has become central to how we handle day-to-day communication. It helps everyone collaborate effectively, keeps project work aligned and creates strong coordination when we're working on bigger tasks with deadlines attached. Our IT team relies on it as the primary communication tool for discussing what needs to be done and it's also useful for managing a shift schedule that changes regularly so we get a lot of value from using it.
Cons
Microsoft Teams already feels like a very complete product but if I were to suggest one improvement, I'd like to see a wider range of app integrations available. Having more options to connect other apps and services would make the overall experience feel even more connected and consistent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Construction, 11-50 employees
More than a year
“keeps us connected”
Pros
At our company, Teams acts as the central place for collaboration and with most people working from home, it's become essential for keeping everything moving. The integration with other Microsoft 365 tools is a big plus too. For example, it connects the calendar with Outlook which makes scheduling calls across the team much more convenient. I also appreciate the translator feature since English isn't my first language and it helps me from time to time.
Cons
There isn't any major problem to mention but I do run into a small annoyance sometimes. After uploading a video recording into a Teams chat, the three-dot menu that should let me download the video on another machine doesn't always work right away. I have to press play on the recording first before the download option appears.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“excellent fit”
Pros
Microsoft Teams has been one of the most useful and cost-effective tools I've worked with. It keeps everyone aligned with very little effort and the meeting experience is high quality and reliable overall.
Cons
At times, it does glitch and I end up having to restart it now and then. Since it's one of Microsoft's top products, it's fair to expect it to perform flawlessly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Financial Services, 101-500 employees
More than a year
“easy to use”
Pros
Teams has been excellent for sharing documents and staying connected with staff. It's simple to navigate and setting up a group to manage projects and share files works really well.
Cons
For now, nothing really comes to mind. It serves as a central place to share work and communicate and I haven't run into any issues with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Banking, 101-500 employees
More than a year
“central hub”
Pros
One of the best parts of this program is how versatile it is, along with how simple it is to use when communicating with coworkers and supervisors.
Cons
Nothing major to complain about. It can feel a little dated or slow from time to time but the features more than make up for that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“worth it”
Pros
Right away, Teams felt very user-friendly. Having instant communication across the team is essential throughout the workday and this app makes that happen without any hassle. The project management tools are outstanding and can support just about any team's workflow. Between virtual meetings, quick chats, calendar organization and more, it brings multiple departments together and makes collaboration work really well. It's something every company should have.
Cons
I don't have any complaints. My experience with Teams has been completely positive and I'd highly recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Accounting, 1-10 employees
More than a year
“friendly interface”
Pros
Microsoft Teams feels very simple to use and has a user-friendly layout. I also really enjoy the customization options, along with how well it supports team building and communication.
Cons
The downside is that I haven't been able to access it properly on my iPhone or MacBook. It doesn't seem fully compatible with Apple devices.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Insurance, 500+ employees
More than a year
“great for us”
Pros
After using it for the past 5 years for class attendance, meetings and team collaboration, it has made things much more convenient for me. Having chats, video calls and file sharing all together in one platform is something I really appreciate. It saves me from the hassle of jumping between different apps just to use different features.
Cons
Video calls can lag when the internet connection is weak. Notifications also become a bit overwhelming when you're added to several channels.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Telecommunications, 500+ employees
More than a year
“Amazing!”
Pros
Microsoft Teams brought chat, meetings and file collaboration together in one place and the strong Microsoft 365 integration made working with others much more efficient while cutting down on constant email back-and-forth.
Cons
I haven't run into any downsides with this platform and after using it regularly for several years, I still haven't faced any issues or limitations that affect my work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Human Resources, 11-50 employees
Less than a year
“overall its great”
Pros
Teams is simple to use and plays a big part in how I work with my team every day. We're in constant communication as we work toward our shared goals and Teams really helps make that happen.
Cons
Something I don't care for is being stuck with the purple color since I can't change it to something else. I've also run into issues with the filters when trying to search for messages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Higher Education, 51-100 employees
More than a year
“dark mode and useful integrations”
Pros
Being able to switch to dark mode is a nice touch. It also connects well with Workday and other software which makes day-to-day use more convenient.
Cons
The GIF selection is pretty limited. Aside from that, it's fairly simple to use though a fresh design update could make it more interesting.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Education Management, 51-100 employees
Less than a year
“versatile backgrounds”
Pros
There are plenty of background choices and useful sharing options for the presentations I create and overall my experience has been very positive.
Cons
None at this point. I don't have anything negative to say about using Teams right now and my overall experience has been positive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
E-Learning, 51-100 employees
More than a year
“smooth team scheduling”
Pros
Keeping everyone connected is simple with this. Collaborating with the team feels effortless, meetings are quick to set up and schedule and the calendar and Outlook integration fits nicely into our workflow.
Cons
Bringing in external participants could be more simple and the authenticator can be a bit frustrating especially when switching to a new device.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10