Microsoft Teams Phone Reviews
Total 1462 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars58%
4
Stars34%
3
Stars6%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Construction, 500+ employees
More than a year
“keeps everyone organized”
Pros
With Microsoft Teams, staying in touch with coworkers across the US has been really convenient. It's simple to use so communicating with the team works well whether I'm traveling, working from home or sitting in the office.
Cons
Once in a while, my status switches to "in a meeting" even when I'm actually available. It's a minor issue and usually quick to correct.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Child Day Care Services, 11-50 employees
More than a year
“flexible teams customization”
Pros
Works really well for scheduling meetings across the company and I really enjoy the wide range of customization options it offers.
Cons
The notification system can be pretty disruptive. Meeting reminders and call alerts are important but chat notifications often come through unnecessarily.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Graphic Design, 101-500 employees
More than a year
“helps us alot”
Pros
Using it has been very simple. The auto-record feature during live streams is a big plus and it's been really helpful for meetings with colleagues and keeping team communication on track. The subscription pricing also feels worth it since it's not overly expensive. Being able to schedule events directly in the platform is another feature I appreciate and their customer service has been amazing. Overall, it does a wonderful job of supporting teamwork and collaboration.
Cons
I honestly don't have many complaints about it. The only issue I've noticed is that it can start to run a bit slowly during very long streaming sessions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Accounting, 1-10 employees
More than a year
“incredible results”
Pros
Being able to stay in touch with a lot of the people I needed to work with throughout my calls was something I really appreciated.
Cons
Part I liked least was that calls would sometimes drop for no apparent reason and I never knew what was causing it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Furniture, 51-100 employees
More than a year
“all-in-one !”
Pros
One thing that really works well is how it combines chat, meetings, file sharing, customization and collaboration in a single platform. It keeps team communication fast and organized and the integration with other Microsoft tools helps everything stay organized. The customization options are useful, it offers good value for money, the customer support is reliable and it also works well for project management while staying simple to use.
Cons
I do not have anything negative to point out. It has been good overall, simple to use, cost-effective and reliable for everyday work.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Food & Beverages, 500+ employees
More than a year
“well integrated”
Pros
Using it feels very simple and it's a big step up from Zoom or GoToMeeting. It fits smoothly across the whole Microsoft ecosystem and has a very adaptive feel overall.
Cons
The launch had some rough spots like call quality wasn't very good, backgrounds were missing and chat felt awkward to use. Those issues have since been fixed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospitality, 11-50 employees
More than a year
“effortless to use”
Pros
Keeping in touch with team members through this software has been much more fluid and the whole experience feels simple. The platform is also simple to navigate and never feels difficult to use.
Cons
I haven't run into anything that stands out as a real problem while using this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Accounting, 51-100 employees
More than a year
“simple setup”
Pros
My favorite thing about Microsoft Teams is how well it connects with other Microsoft services. Using Outlook alongside Teams works brilliantly and it makes it much easier to keep my communication, planning and scheduling in one place. I especially appreciate how it ties in with my planner and helps remind me about upcoming meetings.
Cons
The part I like least about it is the frequent version updates which can sometimes affect how certain systems function. Since updates are rolled out in phases some users get new features before others which means you might have to wait a while before a specific functionality becomes available to you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“User friendly”
Pros
Teams has been really effective for staying in touch with coworkers and organizing or managing meetings. It's very user-friendly and works well with other widely used Microsoft products.
Cons
Getting it connected with other apps can be a bit challenging if you're not familiar with how it functions but once you understand it, there's a huge amount you can do with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Health, Wellness and Fitness, 51-100 employees
More than a year
“useful integrations”
Pros
Using it day to day has been a really positive experience especially because of how simple it is to use. Team communication and collaboration work really well, the customization options are helpful and the added app integrations make it even more useful for our workflow.
Cons
Biggest downside is the price since Teams feels expensive. It's also frustrating that as a Global Admin on the account, I can't view messages between other employees. We're able to do that in Outlook so it's hard to understand why Teams doesn't offer the same capability.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
More than a year
“pretty convenient”
Pros
It has gradually taken over the role Skype used to have. From what I've seen, it's a user-friendly platform built to improve team communication and collaboration. Customization options are fairly limited but overall it performs really well. The project management features are solid and customer support is also high quality. The free version does come with some time restrictions but once you pay for a plan, it feels worth the investment.
Cons
There honestly isn't a huge difference between Microsoft Teams and Zoom and for a Microsoft product, I expected a bit more innovation.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Transportation/Trucking/Railroad, 11-50 employees
More than a year
“cross team collaborations made easy”
Pros
Across our company, it keeps everyone connected, whether that's through Zoom meetings or chat conversations.
Cons
Some users have run into glitches or performance problems which means we sometimes have to walk them through those issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Consumer Goods, 51-100 employees
More than a year
“Impressive chat tools”
Pros
Compared with Zoom, a lot of the meeting features in Teams feel just as useful and in some cases even better. Meetings seem a bit more polished and the desktop functionality works really well especially during screen sharing. The messaging side is also a nice touch and being able to send memes and GIFs makes it feel more fun and engaging.
Cons
One thing that bothered me with Teams was that I would occasionally miss message notifications especially when a lot of conversations and interactions were happening at the same time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 51-100 employees
More than a year
“Remote work made simple”
Pros
Working remotely is much more easy with�this�because meetings are simple to join, screen sharing works well for presentations and the chat feature is handy during calls. It also has great security which is reassuring.
Cons
One thing that occasionally trips me up is logging in when I switch between my work and personal accounts although that may be more of an account setup issue on my side than a problem with�it�itself.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
6
Law Enforcement, 101-500 employees
More than a year
“looks like built for everyone”
Pros
Built with simplicity at its core,�this product�delivers a smooth and easy experience for users at any skill level.
Cons
One thing that feels out of place is the message about reactions and emoji appearing with a specific skin tone. That really should be removed. I don't see why�it�matters in a workplace setting since features like that make more sense on social media or personal phones than in a professional tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Services, 1-10 employees
More than a year
“Dependable for large meetings”
Pros
A dependable workplace solution overall.�Teams�makes it simple for a large number of people to join meetings and it helps keep communication flowing with others across the organization.
Cons
every now and then microphone and camera problems come up. Connectivity can also be a hassle at times which is definitely frustrating and a headache.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 11-50 employees
More than a year
“good value but training headaches”
Pros
Having one place to collaborate and share different parts of a project is very useful. I mean chat is far better than dealing with long email threads and reactions help keep conversations cleaner and less cluttered. Overall�it�offers a great value since it's already included with our Microsoft 365 licensing.
Cons
Getting people to actually adopt�it�has been frustrating because�it�doesn't feel very natural to a lot of our users. I also really dislike how often the interface gets tweaked and changed since�it�makes user training harder to maintain as it's kind of like Walmart rearranging the store every month.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
7
Functionality
6
Financial Services, 500+ employees
More than a year
“liked the mute option”
Pros
Teams�makes it very easy to stay in touch with my team throughout the day. The mute option in group chats is especially useful and I also appreciate how simple it is to share my screen and join video calls with people outside my organization.
Cons
Honestly I do not have any complaints about�it.�It�fits my day to day business needs well and I also enjoy using the mobile app on my phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 11-50 employees
Less than a year
“Go to tool without a doubt”
Pros
At our office,�Microsoft Teams�is the go-to tool for team communication and it's very simple to use. It feels a lot like texting someone which makes it perfect when you need to ask a quick question while working or even while you're already on a call. Being able to see whether someone is active or out of the office is also very helpful.
Cons
Honestly I don't have any complaints about�it. I really enjoy using�this platform and�it's been extremely useful in a work environment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“packed with everything required”
Pros
Having chat, video meetings and file sharing all built into�Microsoft Teams�made collaborating feel much more organized and efficient. It kept everything in one place which really helped teamwork run better.
Cons
from time to time there is some lag and the constant flow of notifications can get overwhelming. The interface also feels a bit cluttered at times which can make�it�harder to navigate and stay focused.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10