Total 309 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

32%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MK

Manpreet Kaur

Health, Wellness and Fitness, 11-50 employees

More than a year

4.0
July 2026

all-in-one teamwork hub

Pros

This tool really stood out to me because it kept everything in one place. I was able to join virtual meetings, chat with coworkers, share files and collaborate without constantly jumping between different apps. Throughout both my studies and work, it helped me stay organized and kept me from missing important conversations or updates. I also liked how smoothly it connected with Microsoft Word, Excel and PowerPoint which made working with others much more productive.

Cons

The platform is extremely comprehensive which is great for overall workflow integration... but new users should be prepared for an initial learning curve to navigate the many features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

6

YN

Yasmine Nafisse

Information Technology and Services, 11-50 employees

More than a year

4.0
July 2026

Keeps teams connected

Pros

Across our organization, it has really helped tighten up communication and collaboration between teams. It's highly customizable, puts everything together in one shared workspace and makes it much easier to stay aligned. We also use it to manage surveys and share files securely. Also, it has made streaming presentations and recording sessions for future reference much more practical.

Cons

This has been very reliable overall but it does depend on a stable internet connection and that may not be available to everyone.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

8

TD

Tom Dixon

Computer Software, 11-50 employees

More than a year

4.0
June 2026

Mobile alerts come in handy

Pros

Whether the team is in the office or working remotely, it keeps everyone connected. We can set up meetings with customers, give them direct access to support and because we use it alongside other Microsoft products, everything fits together smoothly. The connectors are especially useful since we get Teams alerts whenever a customer submits a support ticket and the mobile app means we can stay connected wherever we are.

Cons

Video calls can be fairly resource intensive and every now and then our headsets stop working when we answer a call so we have to unplug them and plug them back in before they work again.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

MP

Mia Ponce

Construction, 11-50 employees

More than a year

4.0
June 2026

user-friendly for internal meetings

Pros

Getting around Teams is pretty simple and it feels user-friendly for basic day-to-day use. It also includes plenty of customizable options, like hiding attendees and using the scheduling assistant though some of those features take a bit more familiarity with the software to really use well. It works especially well for internal company meetings.

Cons

Where it falls short is when non-Microsoft 365 users need to join. Anytime I'm setting up an external virtual meeting, I have to think about who the audience is and whether attendance might drop because some people may not have the necessary software to join the call.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

BE

Ben Egerton

Non-Profit Organization Management, 500+ employees

More than a year

5.0
June 2026

makes team work smooth !

Pros

Teams fits right into the Microsoft 365 suite and works really well as a communication tool for employees across any organization.

Cons

I did come across some occasional connection issues that were frustrating but most of the time it worked well overall.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

NP

Nina Perik

Marketing and Advertising, 51-100 employees

More than a year

2.0
June 2026

call quality and external access issues

Pros

The team chat is simple which helps people collaborate better and keep projects organized.

Cons

Teams excels at internal team chat and organization but its external calling and meeting quality is relatively less smooth compared to dedicated competitors like Google Meet.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

5

KC

Kaycee Cheng

Leisure, Travel & Tourism, 51-100 employees

More than a year

5.0
June 2026

Feature-packed

Pros

It's very user-friendly and comes with plenty of features that suit everyone in the office. You can start using it right away without really needing to learn much because it's that handy.

Cons

There's not much to complain about although there were times when I didn't get notifications. I'm not completely sure whether that was caused by the software or my laptop.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RH

Ronisha Henry

Consumer Services, 1-10 employees

More than a year

4.0
June 2026

convenient to use

Pros

One thing that works really well with Teams is how simple it is to use overall. It lets you connect with just about anyone from nearly anywhere which makes things like job interviews much more convenient when meeting in person isn't possible.

Cons

At times the connection felt a bit unstable which made the video look somewhat blurry and also made it a little harder to get connected at the beginning.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

AG

Anthony Gialdini

Automotive, 101-500 employees

More than a year

5.0
June 2026

well-designed app

Pros

Out of all the team calling platforms I've used, this one feels the most efficient. It's very simple to use and the tools are positioned well on the screen so they don't get in the way or cause any distractions during calls.

Cons

Every now and then it takes a while to connect even when the internet is working fine and that delay can end up holding up the call.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 51-100 employees

More than a year

5.0
June 2026

Collaborations are easier with it

Pros

These days, communication across multiple users and departments mostly happens in Teams. It has taken over a lot of the conversations that used to sit in email threads and looking back through older chats is much more convenient. The video meeting side is excellent as well, with just about every customization option you could want.

Cons

Teams offers powerful video conferencing .. but its file management and interface organization require a more efficient search and filtering system to handle high volumes of data

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

BEH

Basel El Hamaida

Computer Software, 51-100 employees

More than a year

5.0
June 2026

Works really well

Pros

Having everything in one app is what I appreciate most about Teams. Chat, meetings, calls, file sharing and channels all sit in the same place so communication across the company feels much more connected. It cuts back on scattered email threads and keeps discussions better organized. The integration with Outlook, SharePoint, OneDrive and the rest of Microsoft 365 also makes it really practical for everyday work.

Cons

To have all tools in one place does make it great but sometime it can get too cluttered and to avoid clutter, you need to actively manage your channels and notification settings

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AM

Annie Mulvaney

Hospital & Health Care, 101-500 employees

More than a year

5.0
June 2026

real-time teamwork across locations

Pros

Being able to chat with coworkers in real time is the part I appreciate most about Microsoft Teams especially when people are working from different locations.

Cons

Even though I understand the reason for it, the part I enjoy least about Teams is the login process. All of the security steps and verification checks can feel pretty tedious.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DN

Deontay Norton

Human Resources, 500+ employees

More than a year

5.0
June 2026

top choice for business communication

Pros

Teams has been an excellent communication tool. It's easily one of the best options available today for businesses and professionals and I truly think every company should be using it.

Cons

I don't have any complaints. Teams is one of the top communication platforms for businesses and it's fairly quick and simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TH

Tom Hanch

Market Research, 11-50 employees

More than a year

5.0
June 2026

Quick team messaging

Pros

Messaging coworkers is much more simple here and it keeps every conversation in one place instead of creating endless email chains back and forth. The meetings feature has also become very advanced which makes the platform even more useful.

Cons

The one area that could be stronger is that they could introduce an AI-style search that could find things from looser terms would be a really helpful improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

FC

fannie chen

Electrical/Electronic Manufacturing, 1-10 employees

Less than a year

5.0
June 2026

Excellent for teams

Pros

This has been a really useful communication platform. It makes staying in touch with coworkers, clients and friends much more convenient and it saves a lot of time compared with meeting face to face.

Cons

Free plan does come with a few limitations and the software can occasionally use a lot of resources on older devices.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MB

Mohammed Bedhane

Market Research, 11-50 employees

More than a year

5.0
June 2026

Quick team messaging

Pros

Microsoft Teams brings chat, video meetings, file sharing and collaboration together in a single platform. It works especially well for project management.

Cons

The notifications can get overwhelming when teams are very active. These features could use some updates.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AC

Alexander Clark

Electrical/Electronic Manufacturing, 1-10 employees

Less than a year

5.0
June 2026

Best for teams

Pros

Working with it has been really convenient because meetings, messaging and file sharing are all kept in one place. Tools like screen sharing and breakout rooms have also been especially helpful for our team collaboration.

Cons

On older devices Teams can run a bit slowly. Since it includes so many features, the interface can also feel a little confusing when you're just getting started.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

GH

Graham Heys

Design, 500+ employees

More than a year

5.0
June 2026

flexible chat and calls

Pros

Teams is really flexible which is what makes it so useful. It works well for one-to-one messaging, group chats and even scheduling conference calls with multiple people involved.

Cons

There's very little to complain I use it both for work and at home and it performs reliably in both settings. The only thing missing is a way to copy an entire conversation at once.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Ali Muhammad

Design, 500+ employees

More than a year

4.0
June 2026

flexible chat and calls

Pros

Having it as a single place for team communication and collaboration has been really valuable for us. Video and audio meetings run very well and features such as screen sharing, meeting recording and live captions are genuinely helpful during daily work.

Cons

Desktop app does use a noticeable amount of memory and can feel a bit slow at times. Also, notifications can sometimes get difficult to keep under control.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

WDL

Werner De LaFayette

Research, 500+ employees

Less than a year

4.0
June 2026

improved our projects

Pros

Team communication has been excellent and it's simple to get in touch with a coworker. It's a fast and effective way to keep everyone collaborating.

Cons

I honestly don't have any complaints. Everything I've used in the system has worked well for me and I'm very pleased with it overall.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7