Microsoft Teams Phone Reviews

“provides the best support

Pros

Microsoft Teams�has been a very user friendly meeting app for me. It makes teamwork more organized and convenient. Also I have really appreciated the customer support as they've always been helpful when I needed assistance. I also really like the auto-record option during live meeting streams and the chat feature is quite good as well.

Cons

At this point I really don't have any complaints about�it. I haven't run into bugs and�it�already offers plenty of useful and interesting features.

“One central hub of communication

Pros

It�has become my go-to place for messaging and video conferencing since everything is in one central hub. That makes communicating quick and convenient.

Cons

The biggest problem I have run into is that notifications can be unreliable at times and�it�can also be difficult to locate a team I already created.

“fits best with existing tools

Pros

Microsoft Teams Phone�was easy and it fits nicely with other tools I already use, like Monday and Box. It also does a great job supporting team collaboration and keeping communication flowing across everyone.

Cons

I think the audio and video performance still needs improvement. There is definitely room to grow here since the sound cuts in and out and the video tends to glitch and freeze pretty often.

“so many options cause confusion

Pros

One thing that works very well is how�this software�connects with the rest of the Microsoft apps. Having the option to use it entirely in a web browser is also handy when needed, even though I wouldn't really recommend that route since the standalone app runs better.

Cons

The interface is not the best and can be confusing at times. I often have trouble figuring out where to find what I need because there are so many options and a lot of them have names that are so generic they're hard to tell apart.

“works great even with other apps

Pros

Being able to communicate with many people inside the organization while also setting up calls and meetings with people outside the company is a huge plus.�It�also works very well with many other apps and platforms which makes it even more useful.

Cons

What I wish was better is the file size limit for sending items to others. I understand there has to be a cap but there are definitely times when a higher limit would make file sharing much more convenient.

“Screen sharing explains things better

Pros

Running online meetings is much easier with�Teams and the screen sharing feature helps a lot when explaining things during a call.

Cons

One issue I still run into is the Outlook integration. When I create a meeting through Outlook some meetings end up missing which causes problems.

“Easy navigation!

Pros

Using�this platform�has been awesome. It's easy to navigate, setting up groups for specific projects and team collaboration is simple and the customization options are excellent. The integration with Outlook Calendar has honestly been a lifesaver.

Cons

There is not much to complain about, honestly. The only thing that can be frustrating is how difficult�it�is to understand some of the app integrations inside�it, like MS Planner. Even then,�it's a pretty minor issue.

“everything in one place

Pros

Having messages, calls and files all in one place makes working with others much easier. Also it is very easy to go from a quick chat to updating a shared document or joining a call without losing momentum.

Cons

With so many notifications and conversation threads popping up,�it�can start to feel a bit overwhelming and finding one specific message sometimes takes more digging than�it�should. If your internet connection is unstable or your computer is on the slower side, performance can drop off pretty quickly.

“Hard to miss new messages

Pros

Switching from Jabber to�Teams�made me a bit nervous at first but for messaging, it has worked out very well. New messages pop up in the bottom-right corner of the screen and stay visible so they're hard to miss. It's also helpful that you can attach screenshots and based on how your system is set up, Teams can send you an email if you haven't opened a message within a certain time.

Cons

One thing Jabber handled better was the phone line integration especially for making and receiving external calls and�it�doesn't cover that for us. Because of that, we still have to keep Jabber around just for outside calling.

“helpful team chat, unreliable status

Pros

Being able to reach coworkers quickly speeds up the workday and helps us get answers faster. The group chat features are also very useful for keeping team communication in one place and making it easy to talk with everyone at once.

Cons

The availability indicators and status notifications aren't very reliable. There have been plenty of times when someone is clearly active on another program on their computer but�it�still marks them as away. That makes the presence status feel inaccurate.

“Fits well with Microsoft tools

Pros

If your work already runs on Microsoft tools,�this�fits in very well. Having chats, files and meetings all in one place is genuinely convenient and it cuts down a lot on switching back and forth between different apps and platforms.

Cons

At times,�it�seems a little complex and slower than�it�should. There is a lot happening on the screen which can make things harder to locate quickly and the notifications can become overwhelming. Joining meetings also isn't always flawless too especially for external participants or when using their QR-based system.

“Comes with microsoft subscription

Pros

Keeping track of conversations is much easier with�this tool and the fact that it comes with the Microsoft 365 subscription makes adoption pretty simple for anyone already working in Word, Excel or PowerPoint.

Cons

The newer AI-powered features do take a little time to get used to though�it's not a major hurdle. The interface can also feel somewhat cluttered with all the AI additions they continue to roll out.

“keeps projects organized

Pros

Staying connected with teammates is much better with�this platform. It makes workplace communication simple, helps keep upcoming projects and training organized and works very well for team meetings and shift-change conversations. The custom background options are also a nice touch for themes, holidays or just adding privacy to your surroundings while still looking professional. Another feature I really appreciate is the built-in Copilot along with the calendar which helps manage meetings and appointments with daily reminders.

Cons

Every now and then�it�can freeze or lag a bit but overall the benefits far outweigh that occasional issue.

“easy sharepoint integration

Pros

Teams�has been proven a really great communication tool for us. The biggest advantage is how simple it is to use, I mean it's very user friendly and doesn't take much effort to install or set up. Having SharePoint tied into Teams is also a huge plus since it basically combines document collaboration and chat in one place which makes working with colleagues quicker and more convenient. Another strong point is the range of add-ons it supports. The built-in options like Planner, Excel and Power BI are useful and it also works with third-party tools such as Jabber, AI agents and Wrike. On top of that since it's already included in Microsoft Enterprise and Business licenses, there is often no need to pay extra for another communication platform if your company already uses the Microsoft/Office ecosystem. It also performs well on both iPhone and Android.

Cons

At the same time�it�can be quite slow and buggy which gets frustrating. The settings also don't offer much room for customization so you're somewhat limited in how much you can tailor�it�to your needs. The newer version is not very friendly on system resources either and you really need a machine with at least 8 GB of RAM for�it�to run properly. On top of that if you run into a bug and need help from Microsoft Support, getting meaningful assistance can be very difficult.

“feature rich and cost effective

Pros

After using�Teams�across several companies, I can honestly say it offers the most feature-rich video conferencing setup I have seen. Once all the added capabilities are properly configured and customized, it really stands out as one of the best tools for communication and collaboration. It's free to use and the integration with other Microsoft products especially SharePoint works very well. That makes it much easier for larger organizations to separate projects and manage them efficiently without adding extra steps or additional costs.

Cons

Using�it�as an individual is pretty easy but bringing�it�into an Azure environment takes a much higher level of skill and technical knowledge. also when�it�comes to Microsoft's free products, customer support is not very direct so you usually have to rely on online forums or the broader user community for help.

“one place for daily collaboration

Pros

Working with�Microsoft Teams�has been very convenient for staying connected with a team. It brings together one-on-one and group chats, calendars and planning lists in one place which makes daily collaboration much easier. Setting up remote meetings in Teams is simple and after using it every day for nearly a year while working remotely, it became a very reliable part of my routine. The Planner tab has also been useful for organizing projects and keeping track of progress.

Cons

One part that still feels a bit confusing is how Microsoft To-Do connects with the Planner feature inside�it. That integration could be much more user friendly.�It�would also help if�it�offered a better way to schedule tasks across an entire work week directly within Planner.

“helps stay connected outside office

Pros

It�has been very easy to use and it makes staying in touch with coworkers outside the office much more convenient. It keeps conversations neatly organized and makes quick collaboration possible which helps us work more efficiently overall.

Cons

A drawback with�it�is that�it�can use a lot of system resources and sometimes makes my computer run slower especially when I am juggling several programs at once.

“allows check online away status

Pros

Communication with team members feels much more convenient and�it�also helps management quickly check whether someone is online or away from their desk.

Cons

One thing that bothers me is that during video calls, the camera can sometimes glitch and briefly reveal the background even when�it's supposed to be hidden.

“Better value included subscription

Pros

If you're after a reliable alternative to Slack, Asana and the other newer tools out there,�this one�is definitely worth considering. The value for money is better and the fact that it's included with a Microsoft 365 subscription makes it even more appealing.

Cons

Lately�it�has started to feel far too visually cluttered because of the AI integration.�It�hasn't lost any functionality but the interface now seems overly busy and overloaded.

“user friendly for everything

Pros

It�has been fantastic for the way we work. We rely on it for just about everything, from meetings and messaging to sharing documents. The interface is also very user friendly which makes the whole platform simple to navigate and use.

Cons

Honestly I have not run into anything about�it�that I dislike. The only minor issue is that I occasionally miss notifications from the mobile app but that seems more related to my phone system than to�it�itself.

“Excellent for daily work tasks

Pros

Teams�has been excellent for daily work and I rely on it constantly for all kinds of tasks. It lets me see who is online and available without needing to message people first or ask around. I can chat one-on-one and also set up group conversations quickly which makes it very useful for sharing updates and passing information across my team and colleagues without delay. The video calling feature is another part I really enjoy since it works well for professional client conversations and online meetings when someone cannot make it into the office. At the same time, it's also handy on a more social level for staying connected with friends and coworkers.

Cons

I really haven't run into any downsides with�it, whether I am using�it�personally or for work.

“Keeps projects on track

Pros

Keeping projects on track has been much easier with�Teams. It's become essential for staying in touch not just with my own team but also for quickly reaching other departments whenever we need to keep timelines and management aligned. The platform is very simple to use, offers strong value since it's included in the Office 360 package and the customer support is reliable as you'd expect from a Microsoft product. The customizable emojis have also been a fun feature that's very popular across the company.

Cons

It�does run into occasional bugs from time to time which is pretty typical for Microsoft apps but they're usually fixed within 24 hours. Nothing that has caused any real concern.

“good for internal external communication

Pros

Working with�Microsoft Teams�chat at my job has been really positive. It's a simple way to keep communication flowing internally with coworkers and externally as well.

Cons

I honestly don't have anything negative to say about�it. Everything feels clear and very easy to use and�it�works really well for project management too.

“Allows connect with team anywhere

Pros

Microsoft Teams�has been very helpful for quickly getting in touch with team members no matter where they are. I also use the meeting feature quite often and it's become an important part of how I communicate and collaborate.

Cons

from time to time I run into video connection issues which can be frustrating especially since I don't have the same problem on the same connection when using Zoom.

“Central communication reduces issues

Pros

It�has become a central part of communication at work. Instant messaging and file sharing with coworkers have really reduced barriers and made collaboration feel much more connected. The Teams interface is also user frienldy so it's simple for almost anyone to pick up and move around the tools they need. The biggest advantage for me in my role is being able to instantly share large files and videos for others to access which saves a lot of time and effort compared with switching between different platforms.

Cons

An annoyance is that the away status indicator, with the orange light, seems to appear very quickly if I step away from my laptop even for a moment. When working from home, that can come across badly since�it�has become one of the main ways people judge whether someone is actively working or not.

“Effective for daily communication

Pros

Across our office,�Teams�has been very effective for daily communication and is very user friendly. We use it constantly throughout the day without any trouble and I'd definitely recommend it to other businesses.

Cons

One thing that could be improved is making�it�simpler to delete old conversations when an employee is no longer active, instead of just having the conversation remain there.

“all communication tools in one place

Pros

Having video meetings, calls, private or group messaging and file sharing all in one place has been very useful for working with teams.

Cons

The video meeting side could still use some improvement. from time to time the meeting links don't open properly so I end up entering the meeting code manually.

“Fits naturally into microsoft ecosystem

Pros

One of the biggest advantages of�Microsoft Teams�is how naturally it fits into the Microsoft 365 ecosystem. On the admin side, identity, permissions and compliance can all be managed centrally through Entra ID and the M365 admin portals. For users, having chat, meetings, file collaboration and calendar access all in one place cuts down a lot on tool sprawl and keeps daily work more organized.

Cons

It�can start to feel a bit heavy once you're dealing with a large number of teams and channels. Troubleshooting user problems is not always simple either since the root cause can involve several different services. On top of that Microsoft rolls out feature changes and UI updates pretty often which can leave users confused and means IT has to keep communicating and providing training regularly.

“contact document access is helpful

Pros

Getting in touch with key teammates and partners is very fast and having important documents saved and accessible has been very helpful too.

Cons

At times, adding an actual meeting link didn't seem simple unless we started from the calendar first.

“proven very helpful

Pros

Teams�really does make internal communication much easier. Chats are instant, meetings start without any hassle and the integration with Outlook plus Office files helps everything flow better without constantly switching between apps. It's also very handy for managing workgroups and topic-based channels which keeps conversations and projects well organized.

Cons

It�can be pretty demanding on system resources especially on older computers and that can slow down startup or cause small lag issues during meetings. On top of that notification management is not always accurate as sometimes alerts arrive late or overlap with each other which can get a bit confusing.

“Dependable since COVID

Pros

Ever since the COVID period I have been using�Microsoft Teams�regularly and it has stayed a dependable tool for daily collaboration. The video and audio quality is strong for both one-on-one calls and larger group meetings and it also handles virtual events and presentations very well. Features like screen sharing, whiteboarding and meeting recording make communication clearer and help the team stay productive. Another big advantage is that it runs consistently across PC, Mac, tablets and mobile devices so staying connected from anywhere is not a problem. Teams also helps cut down on email by keeping conversations in chat, allows people to work on files together securely in real time and stores documents in the cloud which reduces reliance on local storage and makes the overall workspace more efficient.

Cons

One thing that can become a bit distracting is the constant flow of messages, meeting reminders and channel notifications when the notification settings are not managed carefully.

“handles notes, tasks and meetings

Pros

One of the best parts of�Microsoft Teams Phone�is how tightly it connects with other Microsoft tools like Loop, Tasks and Copilot. Copilot has been a huge help especially during long or more complex meetings with a lot of back-and-forth in the chat. It can handle note-taking, help turn discussions into assigned tasks and generally makes meetings much more manageable. That feature alone is the biggest advantage for me.

Cons

something that really feels missing is the option to change how my cursor looks while I am presenting. That would make�it�much easier for other people to follow along with what I am pointing at instead of confusing�it�with their own cursor.�It�would also help a lot when people are taking screenshots since a more visible cursor would stand out better. I'd really like to see that added.

“Single place for communication

Pros

Having�Microsoft Teams�keep communication and collaboration in a single place has been very helpful. Chat, meetings and file sharing are all simple to keep track of which helps our team stay connected and get work done more efficiently.

Cons

At times the interface feels a little cluttered especially when there are lots of active chats and channels and the notifications can become overwhelming if they are not managed carefully.

“Chatting with coworkers feels fun

Pros

Chatting with coworkers feels genuinely fun with�Teams and that makes daily communication a lot more enjoyable. It really seems to keep up with current trends and bring those ideas into the software in a way that feels useful. On a personal level, it helps make company culture feel more upbeat and makes communication much more organized.

Cons

Honestly I cannot think of many downsides to�it.�It�has handled everything I have needed�it�to do and even gone beyond that.

“mobile app is useful

Pros

Microsoft Teams�has been a really positive experience for me especially because I can use it both on my desktop and through the mobile app. Having both versions available makes it much more convenient to stay connected and keep up with work wherever I am.

Cons

One thing that bothers me about�it�is how quickly the online status times out.�It�happens a lot when I am in meetings watching videos or webinars on my PC without actively moving the mouse and that can be pretty frustrating.

“helps organize remote work

Pros

Having chat, meetings and file sharing together in one place really helps keep work organized. Setting up meetings is simple and it's convenient to hop on calls without needing dial-ins.�It's�been very effective for remote and hybrid work and it's especially useful for quick conversations that don't need a formal meeting. The integration with Outlook and the rest of Microsoft 365 is also a big plus.

Cons

One downside is that notifications can become pretty noisy when you're part of a lot of teams or channels. There are also so many features that�it�can feel a little overwhelming at the beginning.�It�usually takes some time for people to figure out the best way to use everything and settle into good habits.

“Industry standard tool

Pros

Using�it�daily has helped me become a self-taught expert in areas like Topics, SharePoint and OneDrive. It really feels like the industry standard and it's very simple for companies to roll out and start using.

Cons

from time to time shared screen sessions run into problems and memory issues can lead to dropped calls or force meetings to be restarted.

“simple yet effective software

Pros

This tool�has been awesome for us. It's simple to use and gives our team a very effective way to stay in touch and communicate.

Cons

At this point I really don't have any complaints about�it. I am happy with�it�overall and�it�works well across our company.

“Dependable for business use

Pros

Teams�has been a dependable product for me over the years. It works well as a business solution and it's also useful for personal communication so it covers both needs very well.

Cons

The downside is that�it�can get expensive and�it�doesn't feel as simple or as user friendly as Google Meet.�It�used to be my first choice but now I tend to prefer other options.

“I rely on it daily

Pros

Real-time messaging with coworkers is something I rely on every day.�It's�also very simple to jump into audio or video calls whenever needed.

Cons

At this point there really isn't much I dislike about�it. The only thing that gives me pause is the status feature, like available or idle since I have heard some companies use�it�to monitor whether employees are actively working.

“great hub for collaboration

Pros

It�has become the central place for how our team communicates and works together. It's easy to use and we can customize it to fit the way we operate. We've also connected several of our other systems to it, from alerts and critical event notifications to scheduling, PSA and more.

Cons

A few of the add-ins especially tools like Planner and multi-calendar views, can be a little awkward to navigate and don't always display everything we need. That said they've gotten better over time.

“freezes frequently

Pros

Keeping up with group chats and team communication is pretty easy with�Teams. The customization is helpful too especially being able to tell unread messages from read ones and pin favorites so the most important conversations stay visible.

Cons

rarely�it�tends to freeze quite a bit. Meetings usually go well but every now and then�it�disconnects for random stretches of time.

“brings together everything

Pros

It�offers very great value for the price and is very easy to use for video conferencing, team communication and collaboration. It brings together text messaging, audio and video in one place which makes staying connected much more convenient. The customization options are also impressive and they help boost productivity and overall team performance.

Cons

It�serves as a single platform for every type of communication and file sharing, including documents, videos and audio, across conferences, webinars and meetings.

“this tool works anywhere

Pros

Microsoft Teams�is a very strong collaboration tool for teams. It's simple to work with and performs well on both desktop and mobile which makes it convenient to stay connected from anywhere.

Cons

The downside is that you won't get access to every feature unless you're paying for the full Microsoft suite but�it�still feels worth the investment over time.

“great tool for video conferencing

Pros

This tool�keeps things simple which is something I really like. The interface is also easy to use, without a lot of extra buttons or unnecessary features so it stays focused on the essentials for video conferencing.

Cons

every now and then�it�has issues with meeting links. The links that are sent out for people to join directly do not always work as expected.

“Excellent for information sharing

Pros

This tool�gives an excellent experience when it comes to sharing information with colleagues. It makes communication and collaboration feel very natural and efficient.

Cons

There is barely anything to complain about but if I had to mention one thing,�it�would be the mobile app.�It�does not feel very stable and updates seem to arrive more slowly than they do on the desktop version. On top of that most messages load with a delay. I am not completely sure whether that is caused by the app itself or something else.

“makes communication manageable

Pros

Everything is kept in one place which makes internal communication much more manageable.�It�also connects very well with my calendar across different tools, whether that's HubSpot, Outlook or another external booking platform.

Cons

One issue I keep running into is that when someone books time with me through HubSpot,�it�automatically creates the meeting as an offline one. That clearly doesn't work when I am based in France and the person booking the call is in the United States.

“No time limits make it best

Pros

One of the biggest benefits is that I can keep using�it�without running into time limits. Many clients and other important people in my field rely on Microsoft Teams so having it is basically expected and helps me stay connected.

Cons

The Windows integration feels a bit too invasive for my taste. I do have some privacy concerns and there are also times when getting the app to open or signing in becomes frustrating.

“helps keeps team organized

Pros

Using�Teams Phone�made scheduling meetings pretty simple and it was easy to use overall. Overall it really helped me stay productive, keep my team organized and made collaboration work very well.

Cons

Only downside I ran into was that customer support could be a bit difficult to reach but aside from that, everything else worked out well.

“great Microsoft integration

Pros

One of the best parts about�Teams�is how tightly it works with the rest of Microsoft's platforms. Once you sign in, you can access everything stored in the cloud without much hassle. It works very well for communicating with coworkers, whether it's for project work or daily tasks and it makes collaboration on documents and team projects much more convenient.

Cons

One downside with�it�is that�it�can sometimes be hard to locate a team you haven't opened in a while so you end up having to search for�it.