Manpreet Kaur
Health, Wellness and Fitness, 11-50 employees
More than a year
“all-in-one teamwork hub”
Pros
This tool really stood out to me because it kept everything in one place. I was able to join virtual meetings, chat with coworkers, share files and collaborate without constantly jumping between different apps. Throughout both my studies and work, it helped me stay organized and kept me from missing important conversations or updates. I also liked how smoothly it connected with Microsoft Word, Excel and PowerPoint which made working with others much more productive.
Cons
The platform is extremely comprehensive which is great for overall workflow integration... but new users should be prepared for an initial learning curve to navigate the many features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
Yasmine Nafisse
Information Technology and Services, 11-50 employees
More than a year
“Keeps teams connected”
Pros
Across our organization, it has really helped tighten up communication and collaboration between teams. It's highly customizable, puts everything together in one shared workspace and makes it much easier to stay aligned. We also use it to manage surveys and share files securely. Also, it has made streaming presentations and recording sessions for future reference much more practical.
Cons
This has been very reliable overall but it does depend on a stable internet connection and that may not be available to everyone.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Tom Dixon
Computer Software, 11-50 employees
More than a year
“Mobile alerts come in handy”
Pros
Whether the team is in the office or working remotely, it keeps everyone connected. We can set up meetings with customers, give them direct access to support and because we use it alongside other Microsoft products, everything fits together smoothly. The connectors are especially useful since we get Teams alerts whenever a customer submits a support ticket and the mobile app means we can stay connected wherever we are.
Cons
Video calls can be fairly resource intensive and every now and then our headsets stop working when we answer a call so we have to unplug them and plug them back in before they work again.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Mia Ponce
Construction, 11-50 employees
More than a year
“user-friendly for internal meetings”
Pros
Getting around Teams is pretty simple and it feels user-friendly for basic day-to-day use. It also includes plenty of customizable options, like hiding attendees and using the scheduling assistant though some of those features take a bit more familiarity with the software to really use well. It works especially well for internal company meetings.
Cons
Where it falls short is when non-Microsoft 365 users need to join. Anytime I'm setting up an external virtual meeting, I have to think about who the audience is and whether attendance might drop because some people may not have the necessary software to join the call.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ben Egerton
Non-Profit Organization Management, 500+ employees
More than a year
“makes team work smooth !”
Pros
Teams fits right into the Microsoft 365 suite and works really well as a communication tool for employees across any organization.
Cons
I did come across some occasional connection issues that were frustrating but most of the time it worked well overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Nina Perik
Marketing and Advertising, 51-100 employees
More than a year
“call quality and external access issues”
Pros
The team chat is simple which helps people collaborate better and keep projects organized.
Cons
Teams excels at internal team chat and organization but its external calling and meeting quality is relatively less smooth compared to dedicated competitors like Google Meet.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Kaycee Cheng
Leisure, Travel & Tourism, 51-100 employees
More than a year
“Feature-packed”
Pros
It's very user-friendly and comes with plenty of features that suit everyone in the office. You can start using it right away without really needing to learn much because it's that handy.
Cons
There's not much to complain about although there were times when I didn't get notifications. I'm not completely sure whether that was caused by the software or my laptop.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronisha Henry
Consumer Services, 1-10 employees
More than a year
“convenient to use”
Pros
One thing that works really well with Teams is how simple it is to use overall. It lets you connect with just about anyone from nearly anywhere which makes things like job interviews much more convenient when meeting in person isn't possible.
Cons
At times the connection felt a bit unstable which made the video look somewhat blurry and also made it a little harder to get connected at the beginning.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Anthony Gialdini
Automotive, 101-500 employees
More than a year
“well-designed app”
Pros
Out of all the team calling platforms I've used, this one feels the most efficient. It's very simple to use and the tools are positioned well on the screen so they don't get in the way or cause any distractions during calls.
Cons
Every now and then it takes a while to connect even when the internet is working fine and that delay can end up holding up the call.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 51-100 employees
More than a year
“Collaborations are easier with it”
Pros
These days, communication across multiple users and departments mostly happens in Teams. It has taken over a lot of the conversations that used to sit in email threads and looking back through older chats is much more convenient. The video meeting side is excellent as well, with just about every customization option you could want.
Cons
Teams offers powerful video conferencing .. but its file management and interface organization require a more efficient search and filtering system to handle high volumes of data
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Basel El Hamaida
Computer Software, 51-100 employees
More than a year
“Works really well”
Pros
Having everything in one app is what I appreciate most about Teams. Chat, meetings, calls, file sharing and channels all sit in the same place so communication across the company feels much more connected. It cuts back on scattered email threads and keeps discussions better organized. The integration with Outlook, SharePoint, OneDrive and the rest of Microsoft 365 also makes it really practical for everyday work.
Cons
To have all tools in one place does make it great but sometime it can get too cluttered and to avoid clutter, you need to actively manage your channels and notification settings
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Annie Mulvaney
Hospital & Health Care, 101-500 employees
More than a year
“real-time teamwork across locations”
Pros
Being able to chat with coworkers in real time is the part I appreciate most about Microsoft Teams especially when people are working from different locations.
Cons
Even though I understand the reason for it, the part I enjoy least about Teams is the login process. All of the security steps and verification checks can feel pretty tedious.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Deontay Norton
Human Resources, 500+ employees
More than a year
“top choice for business communication”
Pros
Teams has been an excellent communication tool. It's easily one of the best options available today for businesses and professionals and I truly think every company should be using it.
Cons
I don't have any complaints. Teams is one of the top communication platforms for businesses and it's fairly quick and simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tom Hanch
Market Research, 11-50 employees
More than a year
“Quick team messaging”
Pros
Messaging coworkers is much more simple here and it keeps every conversation in one place instead of creating endless email chains back and forth. The meetings feature has also become very advanced which makes the platform even more useful.
Cons
The one area that could be stronger is that they could introduce an AI-style search that could find things from looser terms would be a really helpful improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
fannie chen
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
“Excellent for teams”
Pros
This has been a really useful communication platform. It makes staying in touch with coworkers, clients and friends much more convenient and it saves a lot of time compared with meeting face to face.
Cons
Free plan does come with a few limitations and the software can occasionally use a lot of resources on older devices.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mohammed Bedhane
Market Research, 11-50 employees
More than a year
“Quick team messaging”
Pros
Microsoft Teams brings chat, video meetings, file sharing and collaboration together in a single platform. It works especially well for project management.
Cons
The notifications can get overwhelming when teams are very active. These features could use some updates.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Alexander Clark
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
“Best for teams”
Pros
Working with it has been really convenient because meetings, messaging and file sharing are all kept in one place. Tools like screen sharing and breakout rooms have also been especially helpful for our team collaboration.
Cons
On older devices Teams can run a bit slowly. Since it includes so many features, the interface can also feel a little confusing when you're just getting started.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Graham Heys
Design, 500+ employees
More than a year
“flexible chat and calls”
Pros
Teams is really flexible which is what makes it so useful. It works well for one-to-one messaging, group chats and even scheduling conference calls with multiple people involved.
Cons
There's very little to complain I use it both for work and at home and it performs reliably in both settings. The only thing missing is a way to copy an entire conversation at once.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ali Muhammad
Design, 500+ employees
More than a year
“flexible chat and calls”
Pros
Having it as a single place for team communication and collaboration has been really valuable for us. Video and audio meetings run very well and features such as screen sharing, meeting recording and live captions are genuinely helpful during daily work.
Cons
Desktop app does use a noticeable amount of memory and can feel a bit slow at times. Also, notifications can sometimes get difficult to keep under control.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Werner De LaFayette
Research, 500+ employees
Less than a year
“improved our projects”
Pros
Team communication has been excellent and it's simple to get in touch with a coworker. It's a fast and effective way to keep everyone collaborating.
Cons
I honestly don't have any complaints. Everything I've used in the system has worked well for me and I'm very pleased with it overall.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7