Total 111 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

27%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

LF
Lauren F.

Legal Services, 11-50 employees

More than a year

5.0

Excellent for daily work tasks

Pros

Teams�has been excellent for daily work and I rely on it constantly for all kinds of tasks. It lets me see who is online and available without needing to message people first or ask around. I can chat one-on-one and also set up group conversations quickly which makes it very useful for sharing updates and passing information across my team and colleagues without delay. The video calling feature is another part I really enjoy since it works well for professional client conversations and online meetings when someone cannot make it into the office. At the same time, it's also handy on a more social level for staying connected with friends and coworkers.

Cons

I really haven't run into any downsides with�it, whether I am using�it�personally or for work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JL
Jayden L.

Construction, 101-500 employees

More than a year

5.0

Keeps projects on track

Pros

Keeping projects on track has been much easier with�Teams. It's become essential for staying in touch not just with my own team but also for quickly reaching other departments whenever we need to keep timelines and management aligned. The platform is very simple to use, offers strong value since it's included in the Office 360 package and the customer support is reliable as you'd expect from a Microsoft product. The customizable emojis have also been a fun feature that's very popular across the company.

Cons

It�does run into occasional bugs from time to time which is pretty typical for Microsoft apps but they're usually fixed within 24 hours. Nothing that has caused any real concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AS
ALFREDO S.

Wholesale, 51-100 employees

Less than a year

5.0

good for internal external communication

Pros

Working with�Microsoft Teams�chat at my job has been really positive. It's a simple way to keep communication flowing internally with coworkers and externally as well.

Cons

I honestly don't have anything negative to say about�it. Everything feels clear and very easy to use and�it�works really well for project management too.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SR
Sam R.

Hospital & Health Care, 500+ employees

More than a year

5.0

Allows connect with team anywhere

Pros

Microsoft Teams�has been very helpful for quickly getting in touch with team members no matter where they are. I also use the meeting feature quite often and it's become an important part of how I communicate and collaborate.

Cons

from time to time I run into video connection issues which can be frustrating especially since I don't have the same problem on the same connection when using Zoom.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

HR
Hayden R.

Computer Software, 11-50 employees

More than a year

5.0

Central communication reduces issues

Pros

It�has become a central part of communication at work. Instant messaging and file sharing with coworkers have really reduced barriers and made collaboration feel much more connected. The Teams interface is also user frienldy so it's simple for almost anyone to pick up and move around the tools they need. The biggest advantage for me in my role is being able to instantly share large files and videos for others to access which saves a lot of time and effort compared with switching between different platforms.

Cons

An annoyance is that the away status indicator, with the orange light, seems to appear very quickly if I step away from my laptop even for a moment. When working from home, that can come across badly since�it�has become one of the main ways people judge whether someone is actively working or not.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Medical Practice, 1-10 employees

Less than a year

5.0

Effective for daily communication

Pros

Across our office,�Teams�has been very effective for daily communication and is very user friendly. We use it constantly throughout the day without any trouble and I'd definitely recommend it to other businesses.

Cons

One thing that could be improved is making�it�simpler to delete old conversations when an employee is no longer active, instead of just having the conversation remain there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS
Sierra S.

Building Materials, 500+ employees

More than a year

5.0

all communication tools in one place

Pros

Having video meetings, calls, private or group messaging and file sharing all in one place has been very useful for working with teams.

Cons

The video meeting side could still use some improvement. from time to time the meeting links don't open properly so I end up entering the meeting code manually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS
Andre S.

Legal Services, 500+ employees

More than a year

5.0

Fits naturally into microsoft ecosystem

Pros

One of the biggest advantages of�Microsoft Teams�is how naturally it fits into the Microsoft 365 ecosystem. On the admin side, identity, permissions and compliance can all be managed centrally through Entra ID and the M365 admin portals. For users, having chat, meetings, file collaboration and calendar access all in one place cuts down a lot on tool sprawl and keeps daily work more organized.

Cons

It�can start to feel a bit heavy once you're dealing with a large number of teams and channels. Troubleshooting user problems is not always simple either since the root cause can involve several different services. On top of that Microsoft rolls out feature changes and UI updates pretty often which can leave users confused and means IT has to keep communicating and providing training regularly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

JG
Jay G.

Professional Training & Coaching, 500+ employees

Less than a year

5.0

contact document access is helpful

Pros

Getting in touch with key teammates and partners is very fast and having important documents saved and accessible has been very helpful too.

Cons

At times, adding an actual meeting link didn't seem simple unless we started from the calendar first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FC
Francesco C.

Farming, 11-50 employees

More than a year

4.0

proven very helpful

Pros

Teams�really does make internal communication much easier. Chats are instant, meetings start without any hassle and the integration with Outlook plus Office files helps everything flow better without constantly switching between apps. It's also very handy for managing workgroups and topic-based channels which keeps conversations and projects well organized.

Cons

It�can be pretty demanding on system resources especially on older computers and that can slow down startup or cause small lag issues during meetings. On top of that notification management is not always accurate as sometimes alerts arrive late or overlap with each other which can get a bit confusing.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

9

Functionality

7

AC
Angel C.

Import and Export, 51-100 employees

Less than a year

5.0

Dependable since COVID

Pros

Ever since the COVID period I have been using�Microsoft Teams�regularly and it has stayed a dependable tool for daily collaboration. The video and audio quality is strong for both one-on-one calls and larger group meetings and it also handles virtual events and presentations very well. Features like screen sharing, whiteboarding and meeting recording make communication clearer and help the team stay productive. Another big advantage is that it runs consistently across PC, Mac, tablets and mobile devices so staying connected from anywhere is not a problem. Teams also helps cut down on email by keeping conversations in chat, allows people to work on files together securely in real time and stores documents in the cloud which reduces reliance on local storage and makes the overall workspace more efficient.

Cons

One thing that can become a bit distracting is the constant flow of messages, meeting reminders and channel notifications when the notification settings are not managed carefully.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AJ
Amanda J.

Transportation/ Trucking/ Railroad, 500+ employees

More than a year

3.0

handles notes, tasks and meetings

Pros

One of the best parts of�Microsoft Teams Phone�is how tightly it connects with other Microsoft tools like Loop, Tasks and Copilot. Copilot has been a huge help especially during long or more complex meetings with a lot of back-and-forth in the chat. It can handle note-taking, help turn discussions into assigned tasks and generally makes meetings much more manageable. That feature alone is the biggest advantage for me.

Cons

something that really feels missing is the option to change how my cursor looks while I am presenting. That would make�it�much easier for other people to follow along with what I am pointing at instead of confusing�it�with their own cursor.�It�would also help a lot when people are taking screenshots since a more visible cursor would stand out better. I'd really like to see that added.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

6

JF
jane f.

Insurance, 1-10 employees

Less than a year

5.0

Single place for communication

Pros

Having�Microsoft Teams�keep communication and collaboration in a single place has been very helpful. Chat, meetings and file sharing are all simple to keep track of which helps our team stay connected and get work done more efficiently.

Cons

At times the interface feels a little cluttered especially when there are lots of active chats and channels and the notifications can become overwhelming if they are not managed carefully.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LI
Lucas I.

Consumer Goods, 101-500 employees

Less than a year

5.0

Chatting with coworkers feels fun

Pros

Chatting with coworkers feels genuinely fun with�Teams and that makes daily communication a lot more enjoyable. It really seems to keep up with current trends and bring those ideas into the software in a way that feels useful. On a personal level, it helps make company culture feel more upbeat and makes communication much more organized.

Cons

Honestly I cannot think of many downsides to�it.�It�has handled everything I have needed�it�to do and even gone beyond that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Amber

Insurance, 500+ employees

More than a year

5.0

mobile app is useful

Pros

Microsoft Teams�has been a really positive experience for me especially because I can use it both on my desktop and through the mobile app. Having both versions available makes it much more convenient to stay connected and keep up with work wherever I am.

Cons

One thing that bothers me about�it�is how quickly the online status times out.�It�happens a lot when I am in meetings watching videos or webinars on my PC without actively moving the mouse and that can be pretty frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer & Network Security, 11-50 employees

Less than a year

5.0

helps organize remote work

Pros

Having chat, meetings and file sharing together in one place really helps keep work organized. Setting up meetings is simple and it's convenient to hop on calls without needing dial-ins.�It's�been very effective for remote and hybrid work and it's especially useful for quick conversations that don't need a formal meeting. The integration with Outlook and the rest of Microsoft 365 is also a big plus.

Cons

One downside is that notifications can become pretty noisy when you're part of a lot of teams or channels. There are also so many features that�it�can feel a little overwhelming at the beginning.�It�usually takes some time for people to figure out the best way to use everything and settle into good habits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CT
Craig T.

Information Technology and Services, 11-50 employees

More than a year

5.0

Industry standard tool

Pros

Using�it�daily has helped me become a self-taught expert in areas like Topics, SharePoint and OneDrive. It really feels like the industry standard and it's very simple for companies to roll out and start using.

Cons

from time to time shared screen sessions run into problems and memory issues can lead to dropped calls or force meetings to be restarted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

YB
YURI B.

Construction, 101-500 employees

More than a year

5.0

simple yet effective software

Pros

This tool�has been awesome for us. It's simple to use and gives our team a very effective way to stay in touch and communicate.

Cons

At this point I really don't have any complaints about�it. I am happy with�it�overall and�it�works well across our company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK
Emmanuel K.

Automotive, 51-100 employees

More than a year

5.0

Dependable for business use

Pros

Teams�has been a dependable product for me over the years. It works well as a business solution and it's also useful for personal communication so it covers both needs very well.

Cons

The downside is that�it�can get expensive and�it�doesn't feel as simple or as user friendly as Google Meet.�It�used to be my first choice but now I tend to prefer other options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 51-100 employees

More than a year

4.0

I rely on it daily

Pros

Real-time messaging with coworkers is something I rely on every day.�It's�also very simple to jump into audio or video calls whenever needed.

Cons

At this point there really isn't much I dislike about�it. The only thing that gives me pause is the status feature, like available or idle since I have heard some companies use�it�to monitor whether employees are actively working.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

6