Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AM

Antonella Miguel

Real Estate, 1-10 employees

More than a year

5.0
April 2025

fantastic chat

Pros

Working with Microsoft Teams every day has shown me just how strong its chat and messaging features are. It handles text, file sharing, threaded conversations and emojis really well. It's especially reliable for large meetings because the audio and video stay very clear and clean without lag. It supports all kinds of files and sharing them is simple. It's perfect for video conferences, webinars and one-on-one calls, with useful options like screen sharing, recording and background effects. I also appreciate that it's easily accessible across all my devices.

Cons

I genuinely enjoy using Microsoft Teams and haven't run into any downsides at this point.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

TQ

Tawanda Quintanilla

Hospital & Health Care, 51-100 employees

More than a year

5.0
April 2025

real-time communication

Pros

This is the tool I rely on every day and it has become my main way of communicating. Messages come through instantly without any lag so conversations always feel truly real-time. Another thing I appreciate is how well it keeps a record of each chat, including the dates, times and context which makes it very useful for staying organized.

Cons

honestly I don't have anything negative to say about this product.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NB

Nivesh Bakshi

Information Technology and Services, 101-500 employees

More than a year

5.0
April 2025

productive collaborations

Pros

Chat, video meetings and file sharing all in one place really help teams work together better and stay more productive. The smooth connection with other Microsoft apps like Outlook, OneDrive and SharePoint also makes Teams especially useful for anyone already working within the Microsoft ecosystem.

Cons

A downside is that the customization options can feel a bit limited for users who want more flexibility compared to other collaboration platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB

Antony Boennec

Higher Education, 51-100 employees

More than a year

5.0
April 2025

excellent team communication

Pros

Really solid communication app for working across different teams. I'd definitely recommend it.

Cons

honestly I haven't noticed any negative points. The app runs well and is simple to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HD

Hannah Dale

Marketing and Advertising, 51-100 employees

More than a year

4.0
April 2025

fun team chat everywhere

Pros

Talking with coworkers is actually enjoyable with this, it feels like instant messaging built for adults. You can quickly message people, jump on video or audio calls, share files, share your screen and keep connected with teammates anywhere in the world.

Cons

Haven't run into any downsides yet. If anything, it could maybe add integrations with even more apps but it's already doing an amazing job.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

VC

Vicktor Cornejo-Medina

Hospital & Health Care, 11-50 employees

More than a year

4.0
April 2025

stays connected across devices

Pros

One of the best parts is the accessibility. I can use it on both my phone and my computer without any trouble and switching between devices lets me keep up with important messages without missing anything.

Cons

Connection reliability can be inconsistent sometimes. The quality does get better after a while but there are moments when it's difficult to connect.

Rating Distribution

Ease of use

5

Value for money

9

Customer Support

7

Functionality

7

CT

Christoph Till

Religious Institutions, 101-500 employees

Less than 6 months

3.0
April 2025

Integrations are good

Pros

Microsoft Teams is a highly flexible and capable platform that makes collaboration much more manageable. When the desktop app is installed, video meetings generally perform well. I also appreciate how it brings people together in dedicated Teams, creating something similar to a private social network within a closed group which is genuinely useful.

Cons

That said, all that power comes with a fair amount of complexity. The learning curve can feel pretty steep and may be overwhelming for some users. Also, video conferencing is not always reliable. I ran into the most issues when people joined through the browser, some couldn't connect at all, while others couldn't be seen or heard. In that area, other tools definitely handle things better.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

MH

Moe Hardeb

Biotechnology, 101-500 employees

Less than 6 months

4.0
April 2025

all-in-one team communication

Pros

Having everything centralized is a big plus. Live chat, video conferencing and file sharing are all available in one place which makes communication much more convenient.

Cons

Something I don't really like about Microsoft Teams is that it performs poorly when the internet bandwidth is low.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

SC

Stefano Corradino

Banking, 500+ employees

More than a year

4.0
April 2025

Easy to setup

Pros

Getting started with it is very simple and it connects well with a wide range of applications and software.

Cons

The platform can be sluggish at times and updates sometimes take quite a while to come through.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

RW

Ray Weaver

Computer Software, 51-100 employees

More than a year

4.0
April 2025

microsoft integration that delivers

Pros

Tight integration with Microsoft tools makes this platform feel nearly impossible to replace. It fits really well into the Microsoft ecosystem, even if, like a lot of their products, it comes with a few annoying quirks and doesn't always feel as well built as it should.

Cons

Mobile version still lacks some of the functionality available on desktop. It can also feel slow and pretty bloated at times and I've seen it use as much as 2GB of RAM regularly.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

6

MS

Mark Sadler

Staffing and Recruiting, 1-10 employees

More than a year

4.0
April 2025

solid microsoft ecosystem fit

Pros

It fits really well with the rest of the Microsoft stack and provides a thorough, effective solution overall.

Cons

Copilot and AI features are getting better but there's still room to expand them further and cut back on the need for third-party tools.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

6

CM

COURTNEY MARTIN

Hospital & Health Care, 500+ employees

More than a year

4.0
April 2025

simple layout

Pros

Love it, connecting with people is quick and efficient and the layout is simple to navigate and use. The search feature is especially useful for finding the right people to connect with.

Cons

There is not really anything wrong with the product itself. If I had to point out one downside, it would be that Teams functionality is not being fully used but that comes down more to other people not knowing how to use it than to any issue with the software.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

6

SK

Sarah Kovacik

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2025

quick peer connections

Pros

Connecting with peers is fast and simple which makes communication really convenient.

Cons

One thing I don't like is how fast the activity status updates and changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Internet, 1-10 employees

More than a year

5.0
April 2025

wesome search

Pros

It's a very popular and capable software for organizing or joining videoconferences.

Cons

I don't have any negative points to mention based on my use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

EF

Ericka Fullbright

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
April 2025

video conference made easy

Pros

Messenger on this platform makes communication between offices really simple and keeps everyone connected.

Cons

Haven't run into any problems using Teams at all, it's been an awesome platform for me.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JM

JIGAR MODI

Hospital & Health Care, 500+ employees

More than a year

4.0
April 2025

so convenient

Pros

Getting all these tools with Teams at no extra cost is a big plus. It gives direct access to email, SharePoint and the rest which makes everything more connected and convenient to use in one place.

Cons

A downside is that the number of private channels has been reduced and handling more than two Teams accounts at the same time for a single user can be difficult to manage.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

9

HC

Harry Chapman

Accounting, 500+ employees

Less than 6 months

5.0
April 2025

positive experience

Pros

Working with it feels really efficient because the integration across the full Microsoft suite is exactly as strong as you'd expect and it helps me get through daily tasks much faster.

Cons

Nothing negative to point out at this stage. The only adjustment has been getting familiar with the layout after moving over from Slack but that should come naturally with a bit more time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kurt Buckley

Utilities, 51-100 employees

More than a year

5.0
April 2025

helpful screen sharing features

Pros

Using the screen sharing feature made it simple to present illustrations whenever I needed to.

Cons

The program's RAM usage can be a problem especially on older devices.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AVN

Alexandra Van Ness

Logistics and Supply Chain, 101-500 employees

More than a year

5.0
April 2025

connected collaboration hub

Pros

Teams keeps our organization connected in a really organized way. It works as a central place for conversations, makes calling simple and gives us quick access to Microsoft apps all in one spot.

Cons

It works really well for communication but the presenting and training side could be better. It would help to have breakout rooms that are easier to navigate, built-in annotation tools and a virtual whiteboard people can open and use directly during a video session.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

SW

Stephanie Wright

Religious Institutions, 11-50 employees

More than a year

4.0
April 2025

reliable chat and team calls

Pros

Messaging, one-on-one chats and team video calls are the features I enjoy most when using Microsoft Teams.

Cons

Sharing files and keeping them organized felt confusing and not very flexible in the desktop app. There were also times when the video call quality wasn't the best.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8