Antonella Miguel
Real Estate, 1-10 employees
More than a year
“fantastic chat”
Pros
Working with Microsoft Teams every day has shown me just how strong its chat and messaging features are. It handles text, file sharing, threaded conversations and emojis really well. It's especially reliable for large meetings because the audio and video stay very clear and clean without lag. It supports all kinds of files and sharing them is simple. It's perfect for video conferences, webinars and one-on-one calls, with useful options like screen sharing, recording and background effects. I also appreciate that it's easily accessible across all my devices.
Cons
I genuinely enjoy using Microsoft Teams and haven't run into any downsides at this point.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Tawanda Quintanilla
Hospital & Health Care, 51-100 employees
More than a year
“real-time communication”
Pros
This is the tool I rely on every day and it has become my main way of communicating. Messages come through instantly without any lag so conversations always feel truly real-time. Another thing I appreciate is how well it keeps a record of each chat, including the dates, times and context which makes it very useful for staying organized.
Cons
honestly I don't have anything negative to say about this product.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nivesh Bakshi
Information Technology and Services, 101-500 employees
More than a year
“productive collaborations”
Pros
Chat, video meetings and file sharing all in one place really help teams work together better and stay more productive. The smooth connection with other Microsoft apps like Outlook, OneDrive and SharePoint also makes Teams especially useful for anyone already working within the Microsoft ecosystem.
Cons
A downside is that the customization options can feel a bit limited for users who want more flexibility compared to other collaboration platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Antony Boennec
Higher Education, 51-100 employees
More than a year
“excellent team communication”
Pros
Really solid communication app for working across different teams. I'd definitely recommend it.
Cons
honestly I haven't noticed any negative points. The app runs well and is simple to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hannah Dale
Marketing and Advertising, 51-100 employees
More than a year
“fun team chat everywhere”
Pros
Talking with coworkers is actually enjoyable with this, it feels like instant messaging built for adults. You can quickly message people, jump on video or audio calls, share files, share your screen and keep connected with teammates anywhere in the world.
Cons
Haven't run into any downsides yet. If anything, it could maybe add integrations with even more apps but it's already doing an amazing job.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Vicktor Cornejo-Medina
Hospital & Health Care, 11-50 employees
More than a year
“stays connected across devices”
Pros
One of the best parts is the accessibility. I can use it on both my phone and my computer without any trouble and switching between devices lets me keep up with important messages without missing anything.
Cons
Connection reliability can be inconsistent sometimes. The quality does get better after a while but there are moments when it's difficult to connect.
Rating Distribution
Ease of use
5
Value for money
9
Customer Support
7
Functionality
7
Christoph Till
Religious Institutions, 101-500 employees
Less than 6 months
“Integrations are good”
Pros
Microsoft Teams is a highly flexible and capable platform that makes collaboration much more manageable. When the desktop app is installed, video meetings generally perform well. I also appreciate how it brings people together in dedicated Teams, creating something similar to a private social network within a closed group which is genuinely useful.
Cons
That said, all that power comes with a fair amount of complexity. The learning curve can feel pretty steep and may be overwhelming for some users. Also, video conferencing is not always reliable. I ran into the most issues when people joined through the browser, some couldn't connect at all, while others couldn't be seen or heard. In that area, other tools definitely handle things better.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Moe Hardeb
Biotechnology, 101-500 employees
Less than 6 months
“all-in-one team communication”
Pros
Having everything centralized is a big plus. Live chat, video conferencing and file sharing are all available in one place which makes communication much more convenient.
Cons
Something I don't really like about Microsoft Teams is that it performs poorly when the internet bandwidth is low.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Stefano Corradino
Banking, 500+ employees
More than a year
“Easy to setup”
Pros
Getting started with it is very simple and it connects well with a wide range of applications and software.
Cons
The platform can be sluggish at times and updates sometimes take quite a while to come through.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Ray Weaver
Computer Software, 51-100 employees
More than a year
“microsoft integration that delivers”
Pros
Tight integration with Microsoft tools makes this platform feel nearly impossible to replace. It fits really well into the Microsoft ecosystem, even if, like a lot of their products, it comes with a few annoying quirks and doesn't always feel as well built as it should.
Cons
Mobile version still lacks some of the functionality available on desktop. It can also feel slow and pretty bloated at times and I've seen it use as much as 2GB of RAM regularly.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
6
Mark Sadler
Staffing and Recruiting, 1-10 employees
More than a year
“solid microsoft ecosystem fit”
Pros
It fits really well with the rest of the Microsoft stack and provides a thorough, effective solution overall.
Cons
Copilot and AI features are getting better but there's still room to expand them further and cut back on the need for third-party tools.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
6
COURTNEY MARTIN
Hospital & Health Care, 500+ employees
More than a year
“simple layout”
Pros
Love it, connecting with people is quick and efficient and the layout is simple to navigate and use. The search feature is especially useful for finding the right people to connect with.
Cons
There is not really anything wrong with the product itself. If I had to point out one downside, it would be that Teams functionality is not being fully used but that comes down more to other people not knowing how to use it than to any issue with the software.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
6
Sarah Kovacik
Hospital & Health Care, 500+ employees
More than a year
“quick peer connections”
Pros
Connecting with peers is fast and simple which makes communication really convenient.
Cons
One thing I don't like is how fast the activity status updates and changes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Internet, 1-10 employees
More than a year
“wesome search”
Pros
It's a very popular and capable software for organizing or joining videoconferences.
Cons
I don't have any negative points to mention based on my use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Ericka Fullbright
Non-Profit Organization Management, 11-50 employees
More than a year
“video conference made easy”
Pros
Messenger on this platform makes communication between offices really simple and keeps everyone connected.
Cons
Haven't run into any problems using Teams at all, it's been an awesome platform for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
JIGAR MODI
Hospital & Health Care, 500+ employees
More than a year
“so convenient”
Pros
Getting all these tools with Teams at no extra cost is a big plus. It gives direct access to email, SharePoint and the rest which makes everything more connected and convenient to use in one place.
Cons
A downside is that the number of private channels has been reduced and handling more than two Teams accounts at the same time for a single user can be difficult to manage.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
9
Harry Chapman
Accounting, 500+ employees
Less than 6 months
“positive experience”
Pros
Working with it feels really efficient because the integration across the full Microsoft suite is exactly as strong as you'd expect and it helps me get through daily tasks much faster.
Cons
Nothing negative to point out at this stage. The only adjustment has been getting familiar with the layout after moving over from Slack but that should come naturally with a bit more time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kurt Buckley
Utilities, 51-100 employees
More than a year
“helpful screen sharing features”
Pros
Using the screen sharing feature made it simple to present illustrations whenever I needed to.
Cons
The program's RAM usage can be a problem especially on older devices.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Alexandra Van Ness
Logistics and Supply Chain, 101-500 employees
More than a year
“connected collaboration hub”
Pros
Teams keeps our organization connected in a really organized way. It works as a central place for conversations, makes calling simple and gives us quick access to Microsoft apps all in one spot.
Cons
It works really well for communication but the presenting and training side could be better. It would help to have breakout rooms that are easier to navigate, built-in annotation tools and a virtual whiteboard people can open and use directly during a video session.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Stephanie Wright
Religious Institutions, 11-50 employees
More than a year
“reliable chat and team calls”
Pros
Messaging, one-on-one chats and team video calls are the features I enjoy most when using Microsoft Teams.
Cons
Sharing files and keeping them organized felt confusing and not very flexible in the desktop app. There were also times when the video call quality wasn't the best.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8