Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CL

Concepcion Lehew

Insurance, 500+ employees

More than a year

5.0
April 2025

user-friendly app

Pros

Everything about it feels very user friendly and it's incredibly simple to use. I also really appreciate having a mobile app that works just like the desktop version so switching between the two is smooth.

Cons

honestly I don't have any complaints. It's been fantastic, with plenty of funny GIFs and fun ways to communicate through games and polls. Forwarding a message and replying to it when needed is something I really enjoy too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KB

Katie Boyle

Oil & Energy, 500+ employees

More than a year

4.0
April 2025

Easy remote teamwork

Pros

Working from home, I'm still able to stay connected with my team and see everyone regularly through video calls on Teams which really helps with day-to-day communication.

Cons

At times, it does take a while to load for me although that may just be something on my end rather than an issue others have.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

MM

Mukami Muhu

Real Estate, 1-10 employees

More than a year

5.0
April 2025

central planning and recordings

Pros

Having recordings available for future reference is really helpful and it also gives us one central place where we can plan and stay connected.

Cons

One downside is that the customization options are fairly limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KJ

Kate Jaeger

Chemicals, 500+ employees

More than a year

4.0
April 2025

friendly chat

Pros

Its chat feature feels very user-friendly and it's the part I end up using the most.

Cons

Video meeting controls are harder to locate than they should be and navigating them can be a bit frustrating.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

NR

Neha Rajpal

E-Learning, 500+ employees

More than a year

4.0
April 2025

easy to use

Pros

Setting up meetings is more convenient, the chat works well and having recordings available for future reference is really useful.

Cons

The platform works well overall but the only issue is that it takes several steps to reach the option for downloading recordings.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

PK

Paris Kaufman

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
April 2025

teamwork is easier

Pros

Helps me stay in touch with my coworkers clearly and effectively which makes day-to-day communication much better.

Cons

I don't have any real complaints about using Teams.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

CTAS

Cornelius Tian Andi Sucahyo

Farming, 1-10 employees

More than a year

5.0
April 2025

dependable software

Pros

One thing that really stood out to me about Skype was how simple and dependable it is. It does what I need without making things complicated and I can count on it to work consistently.

Cons

At the same time, it does come across as a bit outdated when you compare it with some of the newer platforms available now.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AC

Adriana Cadoni

Logistics and Supply Chain, 500+ employees

More than a year

5.0
April 2025

clean interface

Pros

Using it feels very adaptive and practical. It helps me stay in touch with colleagues quickly through messages or video calls. Since it's widely adopted by many companies, it's also very convenient to arrange calls with clients or external stakeholders connected to my workplace and they can join without trouble through a simple link. The shared folder is also really useful for storing documents and materials that need to be shared with the team.

Cons

Few features are missing though. There's no way to mark certain contacts as favorites, no option to schedule messages to be sent at a specific time and no customizable status to let others know things like being out of office which other platforms usually offer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AS

Agata Sewiol

Human Resources, 1-10 employees

More than a year

5.0
April 2025

perfect for online meetings

Pros

This is an excellent program for organizing online business meetings as well as private calls.

Cons

I haven't come across any downsides in Microsoft Teams.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

RG

Ruchir Ghildiyal

Entertainment, 500+ employees

More than a year

5.0
April 2025

excellent integrations

Pros

It does exactly what it's supposed to do. The collaboration tools work really well and the chat integration is especially useful. The Outlook email integration also works smoothly and adds a lot of value.

Cons

Honestly can't think of any downsides. It's a very well-built product and covers everything a distributed team needs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

GF

Gabriela Farasheva

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
April 2025

fantastic tool

Pros

Very simple to use and it works really well for team communication and business needs.

Cons

Was happy with everything and didn't run into anything I disliked.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

RG

Rylan Gordon

Legal Services, 51-100 employees

More than a year

3.0
April 2025

Frustrating bugs

Pros

Using GIFs in the chat is simple and adds a nice touch to conversations. It also makes internal communication and video conferencing convenient for staying connected with the team.

Cons

The downside is that it can be pretty buggy. Without the latest version of Microsoft Teams installed, I ran into a lot of issues. It would randomly freeze and my video calls would sometimes glitch which got frustrating fast.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

5

LT

Leslie Tapia

Law Practice, 11-50 employees

More than a year

5.0
April 2025

staying connected with colleagues

Pros

It helps me keep in contact with my colleagues whenever I need to.

Cons

honestly I can't think of any downsides, it's been a really solid app for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KR

Kyle Roberts

Automotive, 500+ employees

More than a year

3.0
April 2025

Solid team chat

Pros

Works well for team communication and makes quick messaging between departments really convenient.

Cons

That said, it feels very outdated and can be difficult to use, with a pretty steep learning curve.

Rating Distribution

Ease of use

3

Value for money

7

Customer Support

7

Functionality

5

AM

Alfred Mathu

Information Technology and Services, 11-50 employees

More than a year

5.0
April 2025

Collaboration made effortless

Pros

Getting started with Microsoft Teams is probably the best part about it. Pretty much anyone can jump in, schedule a meeting or start one right away without needing any training. It's also quick to launch video meetings and use features like screen sharing, breakout rooms and background effects. The chat works really well too, with rich text, emojis and mentions that make conversations more interactive. Sharing files is simple and the whole team can access them without any hassle.

Cons

Microsoft Teams delivers a reliable connection but the customization options are a bit limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LL

LaWanda Lewis

Hospital & Health Care, 101-500 employees

More than a year

5.0
April 2025

fun emojis

Pros

One thing I really enjoy is being able to customize my messages with GIFs, stickers and emojis which makes conversations feel more personal and engaging.

Cons

I haven't run into any issues yet. I genuinely enjoy using the Teams application.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MOO

Marlene okome ondo

International Trade and Development, 51-100 employees

Less than 6 months

4.0
April 2025

I like using it daily

Pros

It lets me send messages to my coworkers at work which is really helpful for staying in touch during the day.

Cons

This isn't always accessible for everyone which can make it harder for some people to use.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Banking, 500+ employees

More than a year

4.0
April 2025

indispensable for everyday work

Pros

Using this every day has become second nature because it's so simple to work with and genuinely indispensable in my routine.

Cons

Something I'd really like to see improved is taking a screen grab directly from a chat. Right now, I still need to rely on a separate screenshot tool and then copy and paste it into Teams, instead of having that feature built in the way it was in Webex.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

7

RL

Renee Lepine

Computer & Network Security, 11-50 employees

More than a year

4.0
April 2025

clean layout

Pros

Layout is simple and it works really well alongside other M365 products.

Cons

The desktop client can be pretty demanding on your internet connection at times.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

AB

Arianne Belino

Transportation/Trucking/Railroad, 51-100 employees

More than a year

5.0
April 2025

Love it

Pros

Microsoft Teams works really well for the different things I need throughout the day. I use it to stay in touch with others, manage my calendar and store files all in one place.

Cons

What I like least is that files and images I receive don't have a simple download button which can be a bit inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10