Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SM

Simone Massei

Chemicals, 51-100 employees

More than a year

5.0
March 2025

simple setup

Pros

Collaboration is where Microsoft Teams really shines. It helps people stay connected and work together more effectively which creates a better overall working environment.

Cons

Has delivered exactly as expected and I haven't run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

GA

Gabriel Alvarez

Information Technology and Services, 500+ employees

More than a year

4.0
March 2025

solid channels

Pros

Teams works well for sharing information through channels organized around specific topics and the private chats for one-to-one or one-to-many conversations are also very useful. Also, the marketplace offers plenty of helpful apps that add extra functionality.

Cons

Notifications still need some work and the search feature could definitely be improved too.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CC

Cyrus Christensen

Computer Software, 11-50 employees

Less than a year

3.0
March 2025

solid office integration

Pros

It's a well-built team communication platform and the integration with the Office suite is definitely a strong point.

Cons

Using it felt a bit frustrating at times. I really missed how simple sharing and collaboration are in Google. Those features do exist here but they just didn't work as well for me.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

5

ADM

Adelia D Morais

Machinery, 101-500 employees

More than a year

5.0
March 2025

fantastic collaboration

Pros

Right from team chats to virtual meetings, Microsoft Teams has been excellent for keeping everyone connected and informed. It gives our team a really effective way to share important updates and the collaboration workspace helps us stay united while working on projects efficiently. Another big plus is the advanced security and data protection features which give us confidence that our data and project information are well protected. The online meeting feature is also very convenient and makes it simple to hold team discussions virtually whenever needed.

Cons

Thankfully, Microsoft Teams has been very reliable for us and we really haven't run into any difficult moments while using it. Up to now, we have not had any negative experience with the platform.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

AE

Andy Ellis

Construction, 11-50 employees

More than a year

5.0
March 2025

Works brillinatly

Pros

The calendar integration makes scheduling meetings really simple and convenient.

Cons

It would be even better to have one-on-one and group chat options for collaboration.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

More than a year

4.0
March 2025

smooth team collaborations

Pros

Microsoft Teams has been really useful for staying connected and working closely with my team. One of the biggest advantages for me is how well it supports collaboration and the Microsoft 365 integration is definitely a big benefit too.

Cons

Every now and then, a few features can be a bit buggy.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

LR

Luca Romagnoli

Human Resources, 101-500 employees

More than a year

5.0
March 2025

works well

Pros

It's an excellent way to stay in touch with your team and coworkers. The platform is simple to use and quick to get comfortable with.

Cons

When it comes to channels, sub-channels and shared documents, the layout feels less adaptive. I don't really enjoy using it to store or archive files and I'd rather keep those remotely or in the cloud.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MHE

Michael Herbert Elam

Retail, 500+ employees

More than a year

4.0
March 2025

dependable communication tool

Pros

Video calls are something I use a lot here and they work really well for me. It also serves as a solid chat platform which has cut my email use down to almost nothing.

Cons

At times, it can get a bit slow after being used for a long period.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GT

Gary Turner

Telecommunications, 500+ employees

More than a year

4.0
March 2025

comfortable to use

Pros

Right from the first time I used Skype, everything felt very simple. I got comfortable navigating the product and using its features very quickly.

Cons

The interface does feel a little dated when you compare it with other similar tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

AG

Allison Goodrich

Hospital & Health Care, 101-500 employees

More than a year

3.0
March 2025

better integrations

Pros

It does what it's supposed to do and the platform is simple to use.

Cons

Compared with other platforms, the video quality and integrations seem better elsewhere.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

3

JH

Jesse Henninger

Recreational Facilities and Services, 500+ employees

More than a year

4.0
March 2025

well-organized file sharing

Pros

Sharing files works really well and keeping everything organized is simple.

Cons

Moving between the different features can be frustrating at times. Also, if you use your browser's back button instead of the one in Teams, it sends you all the way back to the start.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

A

Anonymous

Telecommunications, 500+ employees

More than a year

5.0
March 2025

Impressive microsoft integration

Pros

Right away, the overall fluid feel of the app stands out. It works really well with most Microsoft products which makes everything more connected and convenient. The calling features are solid too and the screen control option is especially useful during meetings.

Cons

Every now and then, the Notes panel opens on its own during group calls which can get a little irritating. Cross-platform screen control between Windows and Mac also has occasional glitches especially when switching between the two.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SC

Shelby Crawford

Law Practice, 1-10 employees

More than a year

4.0
March 2025

crystal-clear chats

Pros

Skype works really well for me because it combines several communication tools at a reasonable cost. I can do one-on-one or group video calls, send SMS messages and make or receive phone calls without jumping between different apps. It lets me handle nearly all of my business communication in one place. I also use it across multiple devices on different platforms and the experience stays clean and consistent everywhere. Video quality is reliably sharp whenever my internet is stable and with a strong connection it looks crystal clear. The larger profile photos in the contacts and chat windows are genuinely useful, not just decorative. I also enjoy the chat feature quite a bit. The status indicator helps me quickly see who is available and if someone misses my call, I can leave a message. Another plus is that Skype enforces strong passwords which makes it feel more secure.

Cons

As a business phone option, Skype still has a couple of weak spots. I'm not able to receive text messages which limits how useful it is in that role. I was also let down by the video chat recording and storage features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

JS

Jelfry Sánchez

Airlines/Aviation, 500+ employees

More than a year

5.0
March 2025

simple scheduling that just works

Pros

One of the best things about this software is how simple it is to use. We rely on it for scheduling VIP services, booking equipment and rooms, keeping track of missing documents and managing general customer reports. The interface feels very simple especially when filtering by day and time for VIP reservations or by name and case number when searching reports or missing documents.

Cons

I honestly haven't run into any major problems with it. The only thing worth mentioning is that after an update, there can sometimes be a few glitches.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AC

Andrea Cartwright

Construction, 1-10 employees

More than a year

5.0
March 2025

meetings and teamwork made easy

Pros

Being able to jump into meetings with other people whenever needed has been really helpful and it also makes collaboration between my team and me much better.

Cons

At times, it runs into problems when it doesn't want to save folders properly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AA

Alifah Ahmed

Hospital & Health Care, 11-50 employees

More than a year

4.0
March 2025

fast team communication

Pros

It helps our staff stay connected and exchange information quickly with each other.

Cons

To have to verify my email all the time makes signing in take longer than it should.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Jayant

Information Technology and Services, 500+ employees

Less than a year

4.0
March 2025

Love it

Pros

Having chat, video calls and file sharing all in one app is really convenient because I don't need to jump between different tools to get things done. It's user-friendly overall and the audio and video call quality has been very reliable for me.

Cons

New users may feel a bit overwhelmed by the interface especially with the constant flow of notifications during the day. It's also less suitable for organizations that aren't already deeply using Microsoft products.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

TW

Taralee Wright

Telecommunications, 1-10 employees

More than a year

4.0
March 2025

reliable meetings and calls

Pros

Skype has always been my go-to platform for meetings. It's very user-friendly and the features are simple to understand without much effort. I also appreciate that there's no time limit on meetings and it works just as well for staying connected with loved ones through free voice and video calls. Another thing I really value is that I don't need to create backups to keep my information. Even after switching devices or being away for a long time, once I log back in I can still pick up where I left off, see my connections and catch everything I missed, even from years back.

Cons

I just wish it offered more features so it could stay as popular as it used to be.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

HB

hatem boudiaf

Retail, 500+ employees

More than a year

3.0
March 2025

its okay overall

Pros

Being able to run remote meetings with the camera on is really useful. Sharing documents instantly also helps a lot especially during team meetings with several people involved. Communication stays fast and having a history of past conversations makes it easier to keep track of exchanges.

Cons

At times, the tool gets quite slow especially when starting up which can be frustrating. The way documents are organized can also become chaotic pretty quickly if there isn't a solid system in place.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

4

JK

Jeff Kaiser

Automotive, 500+ employees

More than a year

4.0
March 2025

flexible teamwork

Pros

Teams has been a good fit for us because it's simple to use, packed with useful features and works really well when people need to stay connected from anywhere.

Cons

If I'm being honest, the toughest part has been helping some older users learn how everything works in Teams. Adapting to a new way of doing things can be challenging for certain generations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8