Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DS

Daksh Singh

Computer Software, 500+ employees

Less than 6 months

5.0
February 2025

fantastic for video calls

Pros

Skype has been excellent for video calling and staying connected internationally without hassle. Screen sharing also made remote work a lot more productive and efficient.

Cons

At times, calls would drop unexpectedly and the audio quality wasn't always very clear.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JL

Jackie LeBron

Law Practice, 101-500 employees

More than a year

5.0
February 2025

nice tool

Pros

Teams has been excellent for internal communication and the interface is very easy to use. It also works really well for meetings.

Cons

I've been using Microsoft Teams since 2020 and still haven't come across any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RP

Rekha Prajapat

Education Management, 51-100 employees

Less than 6 months

5.0
February 2025

simple calls and sharing

Pros

Skype was really simple to use for both messaging and video calls which made staying in touch with people pretty convenient. Screen sharing and file sharing were also very useful features to have.

Cons

What I didn't enjoy was that Skype would sometimes have connection problems and the frequent updates could interrupt calls at inconvenient times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BG

Brennan Gutierrez

Insurance, 101-500 employees

Less than a year

4.0
February 2025

Good microsoft integration

Pros

Using it day to day feels simple and it works really well with other Microsoft products. The overall feature set is solid too so it covers what we need without being complicated.

Cons

The one drawback has been stability. It may be something specific to our environment but we do run into random glitches now and then that stop users from opening Teams.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

AL

Andrii Lokshyn

Industrial Automation, 51-100 employees

More than a year

4.0
February 2025

popular communication hub

Pros

Love it.. Using it as a communication tool feels very simple especially since it's built into the calendar and part of the Microsoft product family. It really dominates the market and because it's so widely used, most people already have it installed.

Cons

One thing missing is a quick reply window, both on desktop and in the mobile app. The calendar also needs to be more advanced especially for checking availability across all team members instead of only looking at a single time slot when planning a discussion. At times, it can also become a bit slow during desktop use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

RA

Ricky Atterbury

Computer Software, 11-50 employees

More than a year

5.0
February 2025

Easy to use

Pros

Skype has been really valuable for me because it lets me handle business opportunities, learn more about growing my financial investments and stay connected at the same time. Beyond the professional side, it also helps me keep in touch with the people in my network as well as my family, both through voice and video which makes it a very social and useful platform.

Cons

Like anything else, it does have a downside. The only issue I've noticed is that Skype feels a bit like a forgotten gem these days when it comes to communication especially since the networking space has become much more competitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AS

Aditya Saxena

Information Technology and Services, 11-50 employees

More than a year

4.0
February 2025

smooth microsoft integration

Pros

It connects really well with other Microsoft tools and software which makes it very convenient to use within the existing ecosystem.

Cons

The interface isn't all that user-friendly especially when you're using it for the first time so there can be a bit of a learning curve at the beginning.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

RN

Robin Nankin

Financial Services, 11-50 employees

Less than a year

5.0
January 2025

reliable texting

Pros

At work, we use it for team texting and live meetings and it handles both really well for what we need.

Cons

It gets pretty irritating whenever someone posts for the first time, it sends an email saying that person is trying to contact you. That notification is very annoying.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EK

Esty Kat

Real Estate, 11-50 employees

Less than a year

5.0
January 2025

Incredible

Pros

One thing I really appreciate is that it lets you chat with people outside your company which makes communication much more flexible. It also connects directly with Outlook so everything fits nicely into the workday. Also, you can hold meetings in it and use screen sharing through Teams which is very useful.

Cons

I honestly don't have any complaints about it. It's a really solid Microsoft product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sher Sp

Law Practice, 101-500 employees

More than a year

5.0
January 2025

all-in-one collaboration hub

Pros

Works as a single place for both communication and document sharing which makes collaboration really convenient.

Cons

Since there seems to be a separate app for nearly everything, it can feel a bit overwhelming at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AP

Ana Perdomo

Insurance, 1-10 employees

More than a year

4.0
January 2025

meeting setup feels effortless

Pros

Scheduling meetings and hosting them is really simple.

Cons

The repeated pop-up every time the computer restarts gets annoying.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

9

TJ

Tara Johnson

Construction, 51-100 employees

Less than a year

5.0
January 2025

So good

Pros

Using the app feels very simple. The meeting room features are simple to move through, clearly labeled and it works really well for staying in touch with the team.

Cons

It doesn't integrate very well with OneDrive or SharePoint.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AI

Amara Ike

Non-Profit Organization Management, 101-500 employees

More than a year

5.0
January 2025

very easy to use

Pros

Microsoft Teams is simple to get around and feels very interactive to use. From scheduling mail to integrating with MS Bookings, it's been a really strong platform overall.

Cons

Like any app out there, there's always going to be some room for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JP

Jennifer Phu

Insurance, 500+ employees

More than a year

4.0
January 2025

handy chat history

Pros

Having a record of conversations with managers and coworkers is really useful and setting up a meeting when needed is quick. It also gives good visibility into other people's availability across the company and sharing documents through the platform is convenient.

Cons

It falls short when it comes to making external calls and it doesn't really connect with other software. Training is also quite limited and it would be helpful if it offered tips or AI-based suggestions when you're repeatedly doing the same tasks.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

PB

Prakash Bhattarai

Information Technology and Services, 11-50 employees

Less than a year

4.0
January 2025

convenient scheduling

Pros

It comes with a full set of tools for communication, collaboration, file sharing and more. I used it mainly for my online classes and the overall experience was really positive.

Cons

Can feel heavy on low-end devices and the interface is a bit complicated for first-time users.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

6

CO

Chloe Orchard

Accounting, 51-100 employees

More than a year

4.0
January 2025

keeps teams connected

Pros

Skype gets used a lot on my end for video calls with family who live in different places since we're all spread out and far from each other.

Cons

I really don't have any complaints overall, aside from the occasional slow connection sometimes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RSV

Ravi Shanker Verma

Information Technology and Services, 500+ employees

More than a year

5.0
January 2025

fast collaboration

Pros

A big reason I enjoy using this product is how practical it is for everyday work. It's simple to navigate, works really well as a communication channel and helps cross-functional teams collaborate without much friction. It also keeps data organized nicely and the implementation and integration into production were simple. The application loads quickly, offers user-friendly features and customization options and whenever help is needed, Microsoft support has been very reliable.

Cons

Since it's free to use, there are times when it can be misused by people outside the organization. It also depends on strong internet connectivity to keep communication uninterrupted. Also, there are a few glitches now and then where messages either fail to send or end up being sent twice.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BC

Bien Canilao

Food Production, 500+ employees

More than a year

5.0
January 2025

all-in-one messaging hub

Pros

It serves as a one-stop messaging platform that covers everything I need in one place.

Cons

The only issue I've noticed is during conference calls with hundreds of participants, where we sometimes need to keep our videos on to stay connected though I think that may also be related to the internet connection.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Marketing and Advertising, 11-50 employees

More than a year

4.0
January 2025

quick meetings with handy AI summaries

Pros

This is one of the best options for jumping into quick meetings and the AI summary feature is really useful for getting a short text recap afterward.

Cons

At times, the blue border that should highlight the person speaking doesn't appear and it also auto-mutes you when there are more than four people in the meeting.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

DL

Daniel Laperriere

Automotive, 500+ employees

More than a year

3.0
January 2025

solid chat and calling

Pros

A reliable communication app for messaging and voice/video calls.

Cons

Falls short when it comes to file support and I wish it allowed better use of other Microsoft tools like PowerPoint, Word and Excel directly within Skype.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6