Katie Thurbon
Fund-Raising, 11-50 employees
More than a year
“a dependable tool”
Pros
One thing I appreciate most about Microsoft Teams is that it works quickly, efficiently and reliably.
Cons
That said, I still tend to prefer Google's products because their functionality feels more flexible and adaptive to me. Microsoft offers many of the same features but the way everything is organized usually makes me dig around a bit more to find the information or tool I need.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
3
Jesse Dele
Media Production, 1-10 employees
More than a year
“So great”
Pros
From multilingual SSO login to team discussions, IMM, chats, online meetings and file sharing, it covers all the essentials we need in one place. The setup feels well tailored for collaborative work and handles everything effectively.
Cons
Honestly I don't have anything to complain about because it does everything it's supposed to very efficiently.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kiran Raj
Computer & Network Security, 51-100 employees
More than a year
“i rely on it”
Pros
The latest Teams update is a big improvement, with a much better UI and a much-needed refresh from version 1. The part I appreciate most is how well it connects with Planner, OneDrive and other apps which makes Teams feel like an all-in-one workspace without needing to sign in to multiple separate apps.
Cons
At times, the device settings do not behave the way they should and I have run into camera issues on several occasions.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Juliet du Preez
Law Enforcement, 500+ employees
More than a year
“we use it daily”
Pros
Communication and meetings work really well and the calendar feature fits in nicely with the overall smooth experience. It's especially useful being able to keep everything related to a project together in one place.
Cons
Scheduling meetings with people outside the organization can be a bit challenging. There's also a learning curve with how groups and individual chats are set up, otherwise it can get confusing. In our case, it's been a little limiting because the organization restricts what we're allowed to share or save in Teams so we haven't been able to use the platform to its full potential. Zoom does offer a few stronger features for delivering training presentations but since that isn't our main priority, Teams still ended up being the better fit.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Mia Aubry
Telecommunications, 500+ employees
More than a year
“simple to use”
Pros
It's a classic that I've been using since I was a kid and the interface is very simple to navigate.
Cons
Compared with today's calling and messaging apps, it offers fewer features and less functionality.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
6
Milagros Guzman
Health, Wellness and Fitness, 51-100 employees
Less than a year
“excellent workplace connection”
Pros
This platform has been excellent for my work environment. It keeps me connected with my supervisors, coworkers and employers whenever I need to communicate.
Cons
I honestly don't have any negative feedback at this point. It helps me keep up with meetings and stay in contact with my coworkers without disrupting my work.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Nate Starcev
Food & Beverages, 500+ employees
Less than 6 months
“Keeps everyone aligned”
Pros
Makes it simple to communicate business needs and collaborate effectively with everyone involved in reaching my business goals and objectives.
Cons
Don't have any complaints about Teams.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Arts and Crafts, 1-10 employees
More than a year
“clean desktop interface”
Pros
The desktop version is simple to use, has a nice-looking interface and works really well with other Microsoft products.
Cons
The web app feels weaker overall and some features like breakout rooms are harder to locate or just not as good as they are in competing apps. The SharePoint integration can also be unreliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Steve Bandler
Management Consulting, 51-100 employees
More than a year
“excellent chat and meetings”
Pros
Chat side works really well and the meetings experience is also very solid.
Cons
Having several versions of Teams around can make the system setup a bit confusing.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Nick Trahan
Real Estate, 51-100 employees
More than a year
“quick team chat and calls”
Pros
Having fast access is a big plus. I can message my team members right away or jump on a Zoom call with someone at another site whenever I need to.
Cons
I honestly don't have any complaints about this product. It runs reliably and works very efficiently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Farheen Sait
Machinery, 101-500 employees
More than a year
“best fit in microsoft setups”
Pros
The range of options in MS Teams really stands out when it's used within a Microsoft environment.
Cons
Outside of a Microsoft-based organization though, the functionality feels pretty basic and the search features are quite limited.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Cosmin Capraru
Insurance, 500+ employees
More than a year
“teams scheduling works brilliantly”
Pros
Interface feels very user-friendly and the integrations with other apps are a real plus. Being able to schedule meetings directly from Teams instead of using Outlook is something I genuinely prefer.
Cons
A minor inconvenience is that downloading recordings can feel a bit tedious especially if it's something you only need to do occasionally.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Lara Grossi
Public Relations and Communications, 11-50 employees
More than a year
“organized client connection hub”
Pros
Everything on the screen feels well organized and it helps us stay connected with clients regardless of whatever other software we happen to be using.
Cons
Whenever I click an invite link, it tends to lag quite a bit and I usually have to refresh the call two or even three times before Teams loads the way it should.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Mitchell Robson
Broadcast Media, 500+ employees
More than a year
“Strong connectivity”
Pros
It's very simple to use, adapts well and keeps me well connected with my team.
Cons
There are a lot of updates and keeping everything current can take a bit of time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Shailyn Carr
Insurance, 500+ employees
More than a year
“Makes work easier”
Pros
Connecting with coworkers in offices across other provinces is quick and efficient which makes communication really convenient.
Cons
The app shuts downs sometimes on its own without me noticing right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Fasasi Tosin
Information Technology and Services, 11-50 employees
More than a year
“has everything i need”
Pros
Microsoft Teams has helped me keep chats organized, improve our company meetings and share files all from one place.
Cons
At this point, I haven't run into any issues while using Microsoft Teams.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Harshal Marjara
Information Technology and Services, 11-50 employees
More than a year
“so convenient”
Pros
Having meeting recordings, captions with scroll-and-copy, video management and scheduled messages all in one place has been really useful. Those features make it much easier to keep track of conversations and handle follow-ups without needing extra tools.
Cons
Con is that it's quite a heavy application so startup can take a while and some features occasionally feel a bit laggy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Eileen Morse
Health, Wellness and Fitness, 1-10 employees
Free Trial
“it is good!!”
Pros
Being able to communicate with people at work using the same email account was really convenient and made collaboration much simpler.
Cons
That said, it still didn't feel as strong as the Google version or the Slack version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Bryson Gray
Hospital & Health Care, 500+ employees
More than a year
“better communication across hospital teams”
Pros
Across the hospital, this works as a universal tool that people in any department can use to connect and communicate efficiently. Teams keeps information in one place and makes it possible to share it across different areas of the hospital. From nurses and doctors to other hospital staff, it's a valuable support for any organization focused on improving patient care.
Cons
The interface feels a little outdated. It's simple enough but once a larger amount of information is stored, the system can start to look cluttered especially when it's being used alongside multiple tabs within the software.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
John Bright
Information Technology and Services, 500+ employees
More than a year
“Good one!”
Pros
Microsoft Teams has been really useful for messaging my peers and scheduling meetings with clients which are the features I appreciate most.
Cons
One limitation I've run into is during file sharing with colleagues since Teams doesn't let me share large files.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10