Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KKZ

Kaung Khant Zaw

Telecommunications, 500+ employees

More than a year

5.0
January 2025

Smooth experience

Pros

Microsoft Teams really stands out to me for how much it improves meetings with practical features like virtual backgrounds, screen sharing, remote control access and meeting recording. I also appreciate the collaboration side especially shared channels, file sharing and real-time co-authoring which make working with others much more effective.

Cons

I don't have any particular dislikes about Microsoft Teams.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MG

Michael Goodfriend

Information Technology and Services, 1-10 employees

More than a year

4.0
January 2025

user friendly!

Pros

It's a powerful platform for collaboration and the video and audio features make working with others much more effective.

Cons

There are occasional technical hiccups especially when the software isn't kept up to date.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

ZS

Zhivko Stavrev

Computer Software, 1-10 employees

More than a year

5.0
January 2025

lag free

Pros

The connectivity is really solid and having both chat and voice options makes it very useful. I also appreciate that the free version gives everyone a chance to use it and benefit from the platform.

Cons

Honestly I don't have any real complaints. I'm happy with everything it offers and it feels like a product that speaks for itself without needing extra hype.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SG

shauna goble

Hospital & Health Care, 500+ employees

More than a year

4.0
January 2025

great for remote teams

Pros

This tool has made staying in touch with our remote workers much more convenient.

Cons

At this point, I haven't run into any issues personally.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

FR

Faiz Rehman

Staffing and Recruiting, 500+ employees

More than a year

5.0
January 2025

impressive!

Pros

Working from home has been much better with MS Teams because it lets us reach both our team and senior management instantly with just a click. Chatting is convenient and setting up a meeting on the spot is just as simple.

Cons

Sometimes, joining a meeting requires reloading the app several times. Aside from that, it has been working well for both me and my team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

HS

Hanah Salas

Information Technology and Services, 11-50 employees

More than a year

5.0
January 2025

teams keeps everything connected

Pros

Teams is simple to use and keeps me updated with notifications for every chat. I can set my availability to busy or available which helps others know whether I'm free. I'm on Teams every single day for most of the day and it's also really useful for video meetings.

Cons

The only thing I'd really like to have is the option to create my own custom status message.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SA

Spencer Atamanczyk

Research, 51-100 employees

More than a year

5.0
January 2025

fantastic for team collaboration

Pros

It has been fantastic for working and collaborating with colleagues.

Cons

At times, the application can be a bit glitchy.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

LM

Louise Moles

Consumer Goods, 500+ employees

More than a year

5.0
January 2025

easy to use

Pros

The application is user-friendly and proves extremely useful in everyday situations, greatly facilitating communication

Cons

With so few bugs, I have next to no negatives to mention.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AF

Andrei Fiscot

Information Technology and Services, 500+ employees

More than a year

5.0
January 2025

Good calendar visibility

Pros

When setting up a meeting, it's really helpful to immediately see whether the people you're inviting are free or busy. That makes it much easier to adjust the meeting time and find a slot that works for everyone's schedule.

Cons

Schedule Out of Office button is a bit hard to locate and I tend to forget where it is every time. In my opinion, it would make more sense if it were linked directly under the Change Status section.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CP

Charlie Perry

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
December 2024

quick setup

Pros

Getting in touch with coworkers and hosting meetings is really convenient and the setup process was fast and simple.

Cons

One inconvenience is that updates sometimes pop up at the worst times so I have to remember to install them more regularly before the system forces one.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

NH

Nathan Hodge

Fishery, 500+ employees

More than a year

4.0
December 2024

so convenient

Pros

Chatting is simple and the video and audio calling both work well. The shared spaces for files and other coworker collaboration are useful and being able to see everyone's Free/Busy status is a nice touch. I also get a kick out of assigning custom names to groups since it makes things feel a little more personal and fun.

Cons

Using Teams can feel a bit draining at times. One Microsoft change also made file sharing much harder when someone needs to edit a document. If the goal is just to send a file for download, that's simple enough but setting it up so others can actually edit it is frustrating. I'm also signed in on mobile and I'm never really sure whether my status updates correctly to show that I'm unavailable.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

JO

Jill Oliver

Higher Education, 500+ employees

More than a year

5.0
December 2024

Impressive integrations

Pros

Love it.. using it has been very simple and it works really well with the other software I rely on.

Cons

Every now and then, it crashes and I have to close the program completely before joining again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PS

Pawel Starek

Retail, 11-50 employees

More than a year

4.0
December 2024

Good for client meetings

Pros

It's a simple way to run meetings and stay connected with clients.

Cons

At times, it doesn't work properly on certain devices and getting the sound to work can be frustrating.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

VK

Vasilis Karantousis

Information Technology and Services, 1-10 employees

More than a year

5.0
December 2024

copilot chat and calling perks

Pros

One feature I genuinely enjoy is Copilot. Once it's turned on, it shows up right in the contacts list so you can message it just like any other contact. For anyone unfamiliar with it, Copilot is an AI assistant that can help with almost anything you need. Another thing I really appreciate about Skype is being able to add credit and place regular phone calls.

Cons

Over the past couple of years, it feels like a lot of users have moved away from Skype and started using other communication platforms instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AL

Ashley Lyons

Hospital & Health Care, 51-100 employees

More than a year

5.0
December 2024

reliable team organization

Pros

It has a lot of potential when it comes to organizing each team into specific categories. It's also a really strong tool for communication and it rarely has any issues or stops working.

Cons

Every now and then, pinned teams or chat groups vanish so you have to get added back in or go searching for them again.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MM

mandisa maqenge

Legal Services, 1-10 employees

Less than a year

5.0
December 2024

smooth collaboration

Pros

Teams has been a really solid product for connecting staff in the field with those working in the office. Document sharing works very well and switching between screens is quick and smooth. It also handles large groups effectively, whether it's for teaching, church services or company meetings so you can comfortably join and participate from home.

Cons

An issue is that the audio and video can sometimes break up during very large meetings especially when the meeting is important. It also depends entirely on having a stable network connection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MN

Michelle Nguyen

Medical Practice, 51-100 employees

Less than a year

3.0
December 2024

solid communication

Pros

Back in its day, Skype was an excellent tool for communication. Before Teams came along, it was the app we relied on most and we even used it as a virtual phone solution.

Cons

That said, it really functioned as just a communication app. Unlike Teams, it didn't offer integration with other Microsoft applications which made it feel limited.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

4

A

Anonymous

Legal Services, 11-50 employees

More than a year

5.0
December 2024

Loved using it

Pros

Being able to connect it with Microsoft's ecosystem is a big plus especially the behind-the-scenes SharePoint integration. Setting up groups is also really useful, including federated team rooms that make it much easier to collaborate with clients.

Cons

It does use a fair amount of system resources and video calls can be unreliable from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

OK

Omar Khawaja

Broadcast Media, 51-100 employees

More than a year

5.0
December 2024

reliable worldwide connection

Pros

Skype was a fantastic way to stay in touch with my family and friends. I could use it across multiple devices without any trouble and I really appreciated that it was available and accessible from practically anywhere in the world.

Cons

Every now and then, the video call quality would lag a little but that seemed more related to the strain on my internet connection than any issue with the software itself.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Apparel & Fashion, 1-10 employees

More than a year

4.0
December 2024

best video calling platform

Pros

Hands down, this has been the best platform for video calls. It's very simple to use and extremely user-friendly overall.

Cons

I honestly haven't noticed any real downside. The only time video quality drops is when my internet connection is slow and that's not really an issue with Skype itself.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7