Microsoft Teams Phone

Microsoft Teams Phone Reviews

Total 1481 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

58%

4

Stars

34%

3

Stars

6%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TK

Tina Keller

Insurance, 101-500 employees

More than a year

5.0
December 2024

top notch microsoft fit

Pros

Using it has been very simple and it works really well with other Microsoft products. I also appreciate being able to use it on my phone and the modern look and feel makes it pleasant to work with.

Cons

On the phone, it does freeze from time to time but restarting it usually fixes the issue quickly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BK

Brent Kobayashi

Marketing and Advertising, 11-50 employees

More than a year

3.0
December 2024

included with office 365

Pros

It comes bundled with our Office 365 subscription which is a nice bonus.

Cons

A frustrating limitation is that there's no way to add someone to only a single channel the way you can in Slack. It also doesn't offer a keyboard shortcut to move through all unread channel messages so unread posts often end up getting buried. Also, notifications feel inconsistent.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

6

VC

Valentina Ciaccio

E-Learning, 11-50 employees

More than a year

5.0
December 2024

reliable calls without sharing contacts

Pros

A long-standing free communication app for messaging, calls and video calls. It handles multiple video meetings well and helps keep your personal contact details separate from work teams which is really useful.

Cons

At times the app can feel a little heavy especially on older devices where it may cause some slowdowns.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DP

Daniel Poggemöller

Automotive, 101-500 employees

More than a year

4.0
December 2024

Excellent product

Pros

With a few minor compromises, this is almost the perfect tool for collaboration. Chat as well as voice and video calls work flawlessly.

Cons

The telephony side still needs a lot of improvement. You can't save your own phone contacts using just a phone number and a proper phone system with the routing features typically needed in Germany isn't possible.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

FP

Francesco Piscopo

Marketing and Advertising, 500+ employees

More than a year

5.0
December 2024

my review...

Pros

A very adaptive interface makes it simple to set up video calls and online meetings, with useful features like screen sharing, meeting recording, participant management and instant communication among the team members involved in the session.

Cons

I haven't run into any real issues, aside from the occasional problem when leaving a meeting which is probably caused by the connection dropping.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC

Gustavo Cruz

Primary/Secondary Education, 101-500 employees

Less than a year

5.0
December 2024

fast access

Pros

Getting in is very convenient, data sharing is more optimized and the interaction with users works really well.

Cons

Downloading the application can be a bit complicated depending on the computer's operating system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

RR

RICHIN RAFI

Design, 51-100 employees

More than a year

5.0
December 2024

handy for team coordination

Pros

Keeping client and team meetings organized is really simple and storing work files so they can be shared with both the team and clients is just as convenient.

Cons

Setting up and organizing client and team meetings is very quick and simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WG

William Gauvain

Marketing and Advertising, 500+ employees

More than a year

4.0
December 2024

teams is widely adopted

Pros

Since most organizations are using Teams these days, it's convenient for people to jump in and use it without much hassle.

Cons

Every now and then, an update prompt pops up and ends up delaying meetings.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A

Anonymous

E-Learning, 500+ employees

More than a year

5.0
December 2024

uninterrupted calls with clear sound

Pros

One thing I really appreciate about Skype is that video calls do not have a time limit so meetings can continue without being cut off. The background options are a nice touch and the audio quality is really strong as well.

Cons

If there is one area where Skype could be better, it would be privacy. At times, I get calls and messages from people I do not know which can be frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MC

Michael Comer

Human Resources, 500+ employees

More than a year

5.0
December 2024

effortless outlook sync

Pros

The way Microsoft Teams connects with Outlook and the rest of the Microsoft suite is something I really appreciate. It makes communication feel smooth across devices and works well no matter where I'm signed in.

Cons

Something that gets frustrating is how often the interface changes. Just when I get used to the layout, an update comes along and slightly shifts the UI again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JH

JAMON HAMMEL

Industrial Automation, 500+ employees

More than a year

5.0
December 2024

complete communication toolkit

Pros

Simple to use and very complete, this product does a solid job of addressing business communication challenges.

Cons

Share button sits too close to the leave/exit button which is a poor layout choice and can lead to accidental disconnections.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

PS

Pebbles Smith

Insurance, 1-10 employees

More than a year

5.0
December 2024

Positive experience

Pros

Being able to talk face to face, split off into smaller breakout rooms and call each other directly in Teams has been really useful.

Cons

There are a few minor glitches now and then. Sometimes people get dropped, the audio acts up or presentations have issues but it happens very rarely and is usually fixed quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IP

ISSAC PAUL

Automotive, 500+ employees

More than a year

5.0
December 2024

reliable calls every day

Pros

Teams is the collaboration platform I rely on every day for meetings with coworkers. The audio and video quality is consistently excellent and calls go through without any lag.

Cons

Microsoft Teams has been excellent for me and comes loaded with useful features so I honestly haven't run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KT

Kaosha Traylor

Hospital & Health Care, 51-100 employees

Less than a year

4.0
December 2024

packed with useful team features

Pros

There are a lot of different features available which makes the app really useful. Being able to share my screen with my team is something I really appreciate and adding multiple people into chats is also very convenient.

Cons

Like most apps, it does have moments when it glitches sometimes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

KDD

Kent Dominic Dato

Telecommunications, 11-50 employees

More than a year

5.0
December 2024

free and dependable

Pros

It's fast and free which is a huge plus. I'm not sure whether there's a participant cap but I remember using it for a town hall with around 80 to 100 people without any issues.

Cons

The in-call interface could use more options in the GUI.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RH

Randall Hutchens

Accounting, 1-10 employees

More than a year

5.0
December 2024

stays connected all day

Pros

Does a really good job of keeping our team connected. We can chat, jump on voice and send messages all in one place.

Cons

Constant notifications can be a bit much at times. It sometimes feels overwhelming.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CM

Colin Meyer

Events Services, 51-100 employees

More than a year

3.0
December 2024

buggy NDI in teams

Pros

Setting up meetings, town halls, live events, webinars and similar sessions is much simpler in Teams than it is on a lot of other platforms.

Cons

The NDI feature in Teams is extremely unreliable right now and behaves inconsistently. One day it works perfectly and the next day it stops working on the very same computer with the very same account.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

5

Functionality

5

AT

Anthony Thompson

Education Management, 500+ employees

More than a year

5.0
December 2024

flexible project channels

Pros

Gives us a lot of flexibility when setting up channels tailored to each project.

Cons

Permission management could be better. I get the need for private channels but it would help to have options for read, write and delete permissions on sub-channels as well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MT

Mary Tadros

Accounting, 1-10 employees

More than a year

5.0
December 2024

super convenient

Pros

I use it all the time and genuinely love it. It's very convenient and really user-friendly.

Cons

My only wish is that it were more widely known. They may need to invest more in marketing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD

Anjalyn Daniels

Facilities Services, 51-100 employees

More than a year

5.0
December 2024

best for interoffice communication

Pros

Teams has been my favorite tool for workplace communication because it's so simple to use. Whether I'm sending quick messages or working with Adobe, it's easily the most effective program I've used for staying connected across the office.

Cons

Only real issue with Teams happened after an update. It removed my Adobe suite and I ended up having to reinstall and set everything up all over again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10