Jason Cowper
Information Technology and Services, 1-10 employees
More than a year
“polished updates”
Pros
The integration with Loop and SharePoint has been a really nice part of using it.
Cons
One thing that gets annoying is the popup during screen sharing, it shows up at the top of the same screen you're presenting and I wish it stayed hidden instead. It's also not always clear when to use Teams versus Zoom which can make the choice a bit frustrating.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
8
Anonymous
Legal Services, 51-100 employees
More than a year
“works really well”
Pros
Working with colleagues in real time feels very natural in Teams. The project-based chat threads help us stay in touch consistently and being able to move between messaging, voice calls and video meetings is a key part of how we handle our consultative work.
Cons
A minor issue I've run into with Teams is occasional difficulty connecting to calls between different Teams instances or while on a VPN. That said, it happens rarely and hasn't changed my overall positive view of the platform.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Caleb Fouty
Internet, 500+ employees
More than a year
“fun chat features”
Pros
Chatting back and forth with coworkers feels simple and convenient. There are plenty of emoticons and GIFs to use, calls work most of the time and it's simple to keep things organized and set up groups.
Cons
Files that are stored or shared in Teams will sometimes crash my computer and I run into occasional weird issues during calls.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashlyn Atnip
Health, Wellness and Fitness, 11-50 employees
More than a year
“Teams keeps our work flowing”
Pros
Microsoft Teams has made day-to-day work with my staff much more manageable and functional.
Cons
Teams comes with a lot of features so it can feel a bit overwhelming in the beginning but it gets easier to navigate over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Lesley Faull
Education Management, 51-100 employees
More than a year
“quick communication”
Pros
It's a fast, efficient way to stay in touch and communicate with coworkers.
Cons
There are times when it freezes during online meetings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
karthikeyan gopinathan
Education Management, 500+ employees
More than a year
“feature-packed”
Pros
This is very adaptive, simple to use and they keep adding a lot of new features which makes the product feel like it's constantly improving.
Cons
At times, the voice calls break up and there's still no auto note-taker available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin Noonan
Medical Devices, 500+ employees
More than a year
“dated navigation”
Pros
Teams does a decent job for basic communication. We mostly rely on it for video meetings and quick messages. It's useful for sharing files with coworkers and overall it's fairly simple to use.
Cons
Getting around it feels a little outdated and tracking down older messages can be frustrating. The notifications also tend to be overwhelming at times. It's not a terrible tool but there's definitely room for improvement.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
5
Functionality
6
Dave Shillingford
Computer Software, 11-50 employees
More than a year
“simple setup”
Pros
The platform is simple to use and the video meeting quality is consistently excellent.
Cons
Oftentimes, it's hard to track down older conversations or attachments and the search feature could be improved to work more like WhatsApp.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
7
Venkateswarlu Dhanala
Information Technology and Services, 500+ employees
More than a year
“mobile access anywhere”
Pros
Being able to access it on mobile is really convenient especially when I'm away from my desk.
Cons
My only concern is that some of the messages are sent in coding language which can be confusing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kaleena Leonard
Insurance, 500+ employees
More than a year
“So good!!”
Pros
Microsoft Teams feels flexible and simple to use. Working with other people is incredibly convenient and I can move smoothly between messaging coworkers, jumping on calls, sharing my screen and even editing files through SharePoint all at the same time.
Cons
Every now and then, Teams slows down a little or some content doesn't save the way it's supposed to.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Annalisa Cavallini
Pharmaceuticals, 500+ employees
More than a year
“copilot integration is great”
Pros
Now that it integrates with Copilot, it adds even more value. It also lets us make external calls which has removed the need to keep a physical phone around.
Cons
A few of my teams still don't show every channel. Certain channels stay hidden even when they aren't marked as "hidden." I've also noticed that compatibility with Dragon dictation software is unreliable some days it works properly and other days it doesn't.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parth Soni
Information Technology and Services, 500+ employees
More than a year
“Amazing chat and video tools”
Pros
Chat and video calls work really well and it also includes other practical features like planners, tagging people in group conversations and setting up channels.
Cons
A downside is that it uses a lot of system memory which can sometimes affect the overall performance of the machine.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Bre Nave
Construction, 51-100 employees
Less than a year
“my experience is good”
Pros
One thing I appreciate most about Microsoft Teams is being able to stay in touch with my coworkers and managers about our day-to-day tasks. It's especially useful if you prefer not to share your personal phone number with everyone.
Cons
Honestly there isn't really anything I dislike about this app. Like any other app, it could always benefit from updates but that's pretty standard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Timea Koppandi
Marketing and Advertising, 500+ employees
More than a year
“reliable daily essential”
Pros
It works reliably and has become an essential tool in my day-to-day routine.
Cons
Some of the applications still feel a little stiff although I have noticed improvements with recent updates. The most frustrating part for me is how Teams and the Outlook calendar connect. They do not always stay in sync and depending on the settings some meetings can be added on one platform but not the other.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jordan Holes
Construction, 51-100 employees
More than a year
“i recommend it”
Pros
Joining calls and staying in touch with the team is really simple which makes communication quick and convenient.
Cons
Every now and then the connection quality drops but it happens very rarely.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nicole Bryant
Health, Wellness and Fitness, 500+ employees
More than a year
“video meetings from anywhere”
Pros
It's been an amazing way to stay in touch with my coworkers and join team video meetings whether I'm at home or somewhere else.
Cons
I run into a temporary glitches sometimes that make it hard to sign into meetings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Information Technology and Services, 101-500 employees
More than a year
“It works well”
Pros
Microsoft Teams has become an essential part of how our team collaborates, communicates and manages projects. It supports multiple accounts and handles both video and audio calls really well which makes day-to-day work much more convenient.
Cons
Haven't run into any issues with Microsoft Teams that are worth mentioning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katie Campo
Marketing and Advertising, 1-10 employees
More than a year
“fantastic for team calls”
Pros
Skype has been an excellent chat and video tool for staying in touch with coworkers and teams instantly. It makes communication feel immediate, whether it's a quick message or a video conversation.
Cons
What bothered me is that Skype doesn't keep documents or images shared in chats available for very long. That was frustrating because I sometimes need to go back and check older files, only to find they're no longer there.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Katie Karch
Hospital & Health Care, 51-100 employees
More than a year
“favorite app over competitors”
Pros
This is by far the simplest app to use and I'd choose it over any competing option.
Cons
One minor thing is that it can switch your away message on pretty quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Samantha Kimler
Telecommunications, 51-100 employees
More than a year
“video calls made easy”
Pros
Back when Skype first launched, it really felt like the go-to option. I've always enjoyed using it for video calls, audio calls, screen sharing and messaging.
Cons
There were times when Skype would get really slow for me, with a lot of buffering happening even when my internet connection was solid.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7