Brian Lee
Non-Profit Organization Management, 500+ employees
More than a year
“So good!”
Pros
Layout is very user-friendly. Posting comments, sending pictures and checking notifications to see whether they're in the office all work really well.
Cons
One thing that bothers me is the logout process. When I try to sign out, it doesn't fully log me out. It could be a glitch on their side but I'd still prefer the app to log me out completely.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Aimee Noonan
Financial Services, 51-100 employees
More than a year
“Works well for us...”
Pros
It's very simple to use and does an excellent job of keeping our remote team connected.
Cons
Honestly nothing comes to mind here, I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jan Štikar
Government Administration, 101-500 employees
More than a year
“It's a good product”
Pros
The apps have been very stable, with clear video and audio during calls and I also appreciate that it works properly in a web browser.
Cons
Can take a while to launch and the licensing setup feels a bit more complicated than it should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Royce Jenkins
Museums and Institutions, 11-50 employees
More than a year
“teams keeps collaboration flowing”
Pros
MS Teams plays a big role in how our company works together day to day. It connects really well with Outlook, SharePoint and Planner so we can schedule meetings, share documents, manage projects and keep files organized all in one place. The screen sharing feature is especially useful particularly when working alongside Planner and SharePoint.
Cons
A part that gets frustrating is the file copy/move interface. It shows recent or favorite locations but there's no practical way to search for a folder or destination if it's not already suggested. A basic file-explorer style navigation would make this much better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Parker Wolfe
Education Management, 101-500 employees
More than a year
“staying connected all day”
Pros
Lets me stay in touch with my students outside of class whenever they need help with assignments. It's also something we rely on throughout the day to communicate with other teachers and the administration.
Cons
My only issue is that new message notifications don't always pop up when they should.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Maria Smith
Banking, 500+ employees
More than a year
“made remote work easy”
Pros
Working remotely is much more manageable because Teams keeps me connected with everyone at work.
Cons
The GIF library feels pretty limited and it seems like some options are filtered out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Kim Gerhardt
Health, Wellness and Fitness, 11-50 employees
More than a year
“clean app design”
Pros
Since it's built right into Microsoft 365, it works perfectly with Word, Excel and the other apps which makes collaborating with others really efficient.
Cons
It can make your computer run slower especially if you're using an older machine.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
5
Sanchita Jain
Information Technology and Services, 500+ employees
More than a year
“excellent cross-platform team chat”
Pros
Works really well across all kinds of operating systems. It comes with a full set of features needed to stay connected and communicate with the team. I haven't noticed any latency so far which has been a big plus.
Cons
At startup, it does show a few minor issues and slight delays.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alvin Reyes
Computer Software, 500+ employees
More than a year
“great platform for team planning”
Pros
It's been a dependable platform for our company and others as well. It works nicely with other Microsoft tools and brings communication, scheduling and project planning into one central place.
Cons
The part I like least is how the calendar handles opening events. Each time I open one, it jumps back to the current week which makes it frustrating to pull and move details from a previous week especially when doing reporting.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Chris Forcand
Financial Services, 500+ employees
Less than a year
“Perfect for teamwork”
Pros
Really useful tool for collaboration and getting work done efficiently.
Cons
There's honestly nothing I dislike about the program.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ashley Mills
Health, Wellness and Fitness, 1-10 employees
More than a year
“works well for broad compatibility”
Pros
A lot of people already use Microsoft so it works well for a wide range of users.
Cons
It uses a lot of system resources and without a powerful processor, it can really slow your computer down.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
3
Brittney Baker
Computer Software, 51-100 employees
More than a year
“all-in-one workspace”
Pros
Having so many tools in one place is a big plus. Chat, video meetings, file sharing and app integrations are all built into the same workspace which helps keep everything more efficient.
Cons
One issue I keep running into is with my external webcam on the new Teams app. It worked really well in the older version but now it lags a lot and I haven't been able to find a solution.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
9
Olivia Christenson
Real Estate, 51-100 employees
More than a year
“free features win”
Pros
Using it for messaging and as a central place to store and access documents has been really simple.
Cons
The Teams Meeting feature could be a bit more adaptive since it can be confusing at times. The Outlook integration also feels a little odd.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Christin White
Education Management, 500+ employees
More than a year
“everyone loves it!”
Pros
Microsoft Teams has been really valuable for building a collaborative space where everyone can work together. It helps keep communication across our organization consistent and having the ability to share resources in one central place makes things much more manageable. For students, it works well as a single place to create and grade assignments, build digital literacy skills and access resources and links without having to jump between different platforms.
Cons
When it comes to my younger elementary students, I still prefer the more welcoming and child-friendly feel of Google Classroom over Teams. If Microsoft Teams offered a way to make the overall environment more suited to younger children, I would be much more likely to use it with that age group. That said, it has still been an extremely useful tool when working with adults.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Dominic Cranmer
Information Technology and Services, 1-10 employees
More than a year
“familiar and user-friendly setup”
Pros
It's very simple to use especially if you already work with Microsoft Office.
Cons
Every now and then, there's some lag when joining a Teams video call and on rare occasions the connection drops.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Ron Grimshaw
Information Technology and Services, 11-50 employees
More than a year
“solid team messaging for small orgs”
Pros
Works really well as a messaging and project collaboration platform especially for smaller organizations. The way it brings team communication and project work together feels efficient and practical.
Cons
Integrations can be inconsistent and don't always function the way they're supposed to.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Vicky Rivera
Construction, 1-10 employees
More than a year
“Im impressed”
Pros
Teams works really well when you're collaborating with others who already use the Microsoft platform. It's also a solid way to message teammates without having to share any of your personal contact information.
Cons
The downside is that not everyone had Microsoft available. We also attempted to use it for video meetings but since many people were already used to Zoom, it was difficult getting them to log in and set everything up.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Peter Cacah
Photography, 1-10 employees
More than a year
“stands out!”
Pros
Brings everyone in my organization together in one place through centralized corporate communication channels and that has kept productivity high around the clock.
Cons
I haven't run into any problems with Microsoft Teams in my day-to-day work and I don't expect any issues anytime soon.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Vânia Santos de Almeida
Higher Education, 1-10 employees
More than a year
“Easy real-time collaboration”
Pros
It is an efficient platform for communication and teamwork. The part I find most valuable is its meeting and video functionality. Its videoconferencing capabilities are quite advanced, allowing not only high-quality video calls but also features like meeting recordings, screen sharing and real-time captions.
Cons
At times, I run into message synchronization issues especially when the internet connection is unstable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kayla Bell
Consumer Goods, 101-500 employees
More than a year
“simple layout”
Pros
The layout is adaptable and well organized so it's simple to keep track of everything you need. Being able to add a second device to a meeting is a really valuable feature too.
Cons
One thing that gets annoying is the Teams status sometimes switching to "Be right back" even while I'm actively working on another screen. It usually won't change back to "Available" until I click back into the Teams window.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8