Anonymous
Program Development, 11-50 employees
More than a year
“perfect tool for teams”
Pros
A very simple tool for organizing groups, chats and meetings and it feels adaptive even for someone using it for the first time.
Cons
At the moment, I haven't come across any particular shortcomings while using the tool.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Thomas Joubert
Computer Software, 500+ employees
More than a year
“Its great”
Pros
Really appreciate the messaging, document storage and document sharing features.
Cons
Microsoft Teams could have a more user-friendly interface.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Christopher Bombardi
Internet, 1-10 employees
More than a year
“useful platform”
Pros
I've been using Teams every day for about five years and it's an extremely useful tool for staying in touch with people anywhere in the world. It offers instant chat, file sharing, meetings with many participants, video calls, screen sharing, VOIP and even remote support through remote control.
Cons
That said, Microsoft Teams still has a few weak spots, such as delays in sending or receiving messages, often caused by poor password synchronization when the password is changed without restarting the app. From time to time, there can also be issues with the microphone.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Pierre-Luc Turgeon
Telecommunications, 500+ employees
More than a year
“feature-packed”
Pros
It makes collaboration between coworkers really simple and comes packed with lots of useful features.
Cons
Still quite demanding on a computer so having plenty of RAM is pretty much ideal. That said, it feels noticeably improved compared with a few years ago.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Anne Vite
Hospital & Health Care, 11-50 employees
More than a year
“boosts efficiency”
Pros
Being able to share my screen with colleagues or partners is really useful and makes collaboration much more convenient.
Cons
At the moment, there's nothing about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
E-Learning, 500+ employees
Less than a year
“privacy controls are good”
Pros
Getting started with it is simple and there are plenty of options available to help protect employee privacy.
Cons
There is a bit of a learning curve though and people who are new to collaboration tools may need some time to become familiar with all the features and functions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Benjamin Smith
Hospital & Health Care, 51-100 employees
More than a year
“we use it daily”
Pros
With a mix of remote and hybrid coworkers, Teams has really brought the people I work with closer together and made us feel more like an actual team. Being able to connect every day and often several times during the day, matters a lot for how we work. Between calls, chats, meetings and the other collaboration tools, it gives us exactly what we need to coordinate projects, follow up on tasks, revisit earlier conversations and keep work moving.
Cons
Every now and then when I turn on my computer, Teams does not recognize my internet connection right away so I have to restart the app before it will launch properly. I cannot tell whether that is a Teams problem or something with my computer but it is definitely frustrating when I need to jump into a last-minute meeting and end up wasting time restarting it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ashleigh Howard
Research, 500+ employees
More than a year
“fantastic for team collaboration”
Pros
Our team has really benefited from having another way to communicate besides email and being able to work on the same documents at the same time is a big plus. It's especially useful when someone is working from a different location since we can all keep contributing to the same file without interrupting each other. The meeting feature works really well too, with plenty of options available and we especially love the backgrounds!
Cons
One thing that can be frustrating is locating documents since it's sometimes difficult to find what you need without a search function like the ones available in File Explorer or SharePoint.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Alexandre Verrette
Building Materials, 11-50 employees
More than a year
“clean interface”
Pros
The interface looks polished, setup is simple and it doesn't take long at all to get comfortable using it.
Cons
It's definitely pricey. Also, compared with a standard email service some people may find it harder to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Gilles Roux
Information Technology and Services, 51-100 employees
More than a year
“works so well”
Pros
Getting it set up was very simple which was a big plus from the start. Online meetings work well, the interface feels adaptive and the direct integration with Microsoft Outlook is really convenient. I also appreciate being able to connect through the web version if the locally installed software crashes when launching.
Cons
Biggest downside is that the application can be slow to start up. I've also run into a few bugs here and there although nothing too serious. Setting a background can also be frustrating at times since it doesn't always work properly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Roland Dumke
Marketing and Advertising, 1-10 employees
Free Trial
“confusing desktop setup”
Pros
At least the installation itself was done in no time somehow and removing Teams again also worked without any trouble.
Cons
I didnt like the lack of any real confirmation that the installation had actually succeeded. On top of that, the desktop version feels confusing, the settings are either too limited or too hard to find and both the installation guide and the user instructions are very poorly done.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
5
Giulia Nicotra
Insurance, 1-10 employees
More than a year
“productive anywhere with teams”
Pros
Microsoft Teams lets me work from wherever I am, no matter where I happen to be.
Cons
Haven't come across any flaws with this application.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Gerardo Ramirez
Information Technology and Services, 500+ employees
More than a year
“fantastic support”
Pros
It works really well as a communication tool and the bridge channel is especially useful when you need support.
Cons
One concern is that management can access internal conversations so there's basically no privacy.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Francesco Covino
Medical Devices, 1-10 employees
More than a year
“I liked it”
Pros
I still rely on it because a lot of people continue to use it so from a professional standpoint it remains necessary for me.
Cons
File sharing really needs to be improved.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Guilherme Oliveira
Information Technology and Services, 500+ employees
More than a year
“works well with microsoft tools”
Pros
Fits so nicely into the Office suite and the broader Microsoft ecosystem which makes it convenient to use.
Cons
Performance can be slow and it occasionally stops working which hurts productivity. It's also not very good outside the Windows environment.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Mamoun Alhalel Alhousen
Renewables & Environment, 101-500 employees
More than a year
“hassle-free”
Pros
Everything about it is simple to use, clear and free of communication issues.
Cons
I didn't come away with any negative impression of this program.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Erica Brown
Hospitality, 11-50 employees
More than a year
“frozen calls”
Pros
Honestly, the only thing I appreciate about this program is the fact that it's blue.
Cons
Nearly every meeting ends up getting dropped, freezing or not connecting at all. I've been using another program for the last couple of years since COVID and it's been much better.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
3
Functionality
5
Giulia Alla
Health, Wellness and Fitness, 101-500 employees
More than a year
“complete communication toolkit”
Pros
This is the software that has really become standard in my company. I felt comfortable using it right away and it's quick to start and schedule conferences. The chat panel is simple and video calls, screen sharing and presentations are all simple to manage. On top of that, recording meetings is also available if the system administrator enables it.
Cons
Nothing to complain about, it has all the features needed to be the best communication system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Entertainment, 500+ employees
More than a year
“smooth chats and meetings”
Pros
Keeping communication in one place has been really convenient especially for joining meetings and sharing my screen without any hassle.
Cons
Scheduling meetings in Teams feels a bit unfriendly and it still seems like a number of features are missing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Anonymous
Information Technology and Services, 51-100 employees
More than a year
“love the dark mode”
Pros
One thing I really enjoy about Teams is the dark theme and I also appreciate having access to other third-party apps directly within the platform.
Cons
From my perspective, the interface design isn't particularly eye-catching but it is still convenient and simple to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10