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Overview
Phone Manager is a telephony enhancement platform that extends MiVoice Office communication capabilities with unified call control, presence profiles, and contact directories. Although setup requires Mitel hardware compatibility, its desktop and mobile tools help businesses centralize calling tasks and presence management. Overall, it simplifies communication workflows for enterprise telephony users.
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Starting Price
Custom
Phone Manager Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
What Is Phone Manager?
Phone Manager is a Computer Telephony Integration application designed specifically for Mitel MiVoice Office 250 telephone systems, serving contact centers and knowledge workers requiring desktop communications. Its highlight-and-dial feature enables users to click phone numbers anywhere on screen for instant dialing, eliminating manual entry errors. Unified presence status displays real-time colleague availability, enabling informed communication decisions. The platform integrates natively with Microsoft Outlook and supports additional CRM systems including Zoho, SugarCRM, Goldmine, and Act for automatic screen popping.
Phone Manager Pricing
The vendor offers customizable and flexible pricing plans depending on your unique requirements.
Phone Manager Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Sage CRM
- Zoho CRM Software
- SugarCRM
- Office 365
- Microsoft Dynamics
Who Is Phone Manager For?
Phone Manager is ideal for a wide range of industries and sectors, including:
- Contact centers
- Sales departments
- Customer service teams
- Healthcare organizations
- Financial services
- Professional services
- Telecommunications providers
Is Phone Manager Right For You?
Contact center agents and sales professionals often struggle with inefficient call handling, toggling between applications, and lacking visibility into colleague availability. Phone Manager addresses these challenges through Computer Telephony Integration with Mitel MiVoice Office 250 systems, delivering one-click dialing, real-time presence visibility, and automatic CRM screen popping for immediate customer context. Available in tiered licensing levels and extending to mobile devices, it's particularly valuable for organizations standardized on Mitel infrastructure seeking to maximize telephone system investment.
Still doubtful if Phone Manager is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Phone Manager Features
Unified Call Control Interface
Phone Manager centralizes everyday call actions such as answering, transferring, holding, and parking calls into a single desktop or mobile interface. By removing the need to switch between physical handsets and software tools, teams can respond faster, reduce call handling errors, and maintain smoother conversations during high call volumes.
Presence And Availability Profiles
The software enables users to set real-time presence statuses and availability rules that determine how calls are routed. This helps teams communicate availability clearly, minimize missed calls, and ensure inbound communications reach the right person based on role, schedule, or current activity.
Integrated Contact Directory View
Phone Manager consolidates internal directories and telephony contact records into a searchable view, allowing users to quickly identify callers and initiate outbound calls. Centralized contact visibility reduces lookup time, improves call context, and supports more informed conversations with customers and internal teams.
Outbound Calling Productivity Tools
The platform includes outbound calling features that help users manage callbacks, dialing tasks, and follow-ups directly from the interface. By organizing outbound activity in one place, teams can complete call lists more efficiently while maintaining consistency in customer outreach and follow-up workflows.
Pros And Cons of Phone Manager
Pros
Supports real-time presence and availability management
Click-to-dial from any screen location saves significant time
Centralizes call control across devices
Cons
Requires specific Mitel MiVoice Office hardware compatibility
Professional licensing is needed for advanced CRM integrations
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Frequently Asked Questions
What level of support does Phone Manager offer?
Phone Manager software offers support via contact form, email, mobile support, and training courses.
Does Phone Manager have a mobile app?
Yes, Phone Manager offers a mobile app.
Who are the typical users of Phone Manager?
Phone Manager Features are designed to support a wide range of industries and sectors, including contact centers, sales departments, customer service teams, healthcare organizations, financial services, professional services, and telecommunications providers.
What language does Phone Manager support?
The software primarily supports the English language.
What types of pricing plans does Phone Manager offer?
The vendor provides flexible, customizable Phone Manager price plans tailored to your specific business needs. Request a personalized Phone Manager cost quote for your organization today.
Does Phone Manager offer an API?
Yes, Phone Manager offers an API through the Professional Integrator Edition for custom macro development and software integration controls.
What other apps does Phone Manager integrate with?
The platform connects with various third-party applications and systems, including Salesforce, Sage, Zoho, SugarCRM, Office 365, and Microsoft Dynamics.