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Overview
QueueMetrics delivers detailed call center monitoring and reporting for Asterisk-based environments. While initial configuration may require technical familiarity, the platform provides strong real-time visibility, agent performance insights, and reliable analytics. Nonetheless, teams gain consistent control over inbound and outbound operations without changing their existing telephony setup.
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Starting Price
Multiple Tiers
QueueMetrics Specifications
Call Monitoring
Call Reporting And Analytics
CRM Integration
Real-Time Dashboard
What Is QueueMetrics?
QueueMetrics is a web-based call center monitoring and analytics platform designed for contact centers running on Asterisk-based telephony systems. It is used by supervisors, managers, and operations teams who need detailed visibility into inbound and outbound call activity.
The software offers features such as real-time monitoring, performance reporting, agent management, and quality evaluation tools. QueueMetrics helps organizations track service levels, understand agent workload, and make data-backed staffing and performance decisions without replacing their existing phone infrastructure.
QueueMetrics Pricing
QueueMetrics pricing is based on multiple tiers for its on-premises and cloud versions, all of which include unlimited supervisors, free support, and free updates:
On-Premises Plans (Annual, CHF)
- QueueMetrics 10: CHF 750/year (10 Agents)
- QueueMetrics 20: CHF 1,500/year (20 Agents)
- QueueMetrics 50: CHF 2,400/year (50 Agents)
- QueueMetrics 100: CHF 3,500/year (100 Agents)
Cloud Version (QueueMetrics Live)
- CHF 8/agent/month
Disclaimer: The pricing is subject to change.
QueueMetrics Integrations
QueueMetrics integrates with select CRM and call center tools to support connected workflows and centralized performance tracking.
Who Is QueueMetrics For?
The platform is used by contact centers and teams that require detailed call monitoring, reporting, and performance analytics. It supports a range of contact center operations across different organizational environments.
Is QueueMetrics Right For You?
Are you looking for a contact center analytics platform that gives real-time operational visibility and detailed performance tracking? QueueMetrics software helps teams overcome manual reporting challenges and limited call center insight with centralized metrics and live dashboards.
QueueMetrics supports General Data Protection Regulation (GDPR) compliance for secure handling of personal and call data. The platform is designed with secure deployments in mind and can scale from small teams to large multi-queue environments.
Still not sure if QueueMetrics is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
QueueMetrics Features
QueueMetrics enables supervisors to monitor agents and queues in real time, tracking occupancy, pause times, lost calls, and active call interactions. Managers can adjust agent distribution on the fly, use whisper, barge, or spy modes, and optimize overall call center performance.
The managers can create custom call center reports by selecting relevant data blocks and applying filters such as agent, queue, or location. Reports can be scheduled for automatic delivery via email to multiple recipients, ensuring teams always have up-to-date insights without manual effort.
The software provides each agent with a personalized Agent page to track calls, log outcomes and feature codes, and access relevant CRM pages. Agents can also generate self-service reports and monitor their performance throughout the day, promoting accountability and streamlined workflow within a single virtual interface.
QueueMetrics enables supervisors to monitor outbound campaigns in real time, tracking agent-initiated calls and overall progress. Using virtual queues, even calls outside standard queues are captured, allowing managers to measure campaign effectiveness, optimize agent activity, and ensure consistent follow-up with customers.
With its WebRTC softphone, QueueMetrics features allow agents to access a fully functional softphone directly in their browser. This eliminates the need for additional hardware or external applications, allowing seamless call handling, reducing setup complexity, and enabling flexible, location-independent communication while maintaining high call quality.
