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Overview
QueueMetrics delivers detailed call center monitoring and reporting for Asterisk-based environments. While initial configuration may require technical familiarity, the platform provides strong real-time visibility, agent performance insights, and reliable analytics. Nonetheless, teams gain consistent control over inbound and outbound operations without changing their existing telephony setup.
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Starting Price
Multiple Tiers
QueueMetrics Specifications
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
- Real-Time Dashboard
What Is QueueMetrics?
QueueMetrics is a web-based call center monitoring and analytics platform designed for contact centers running on Asterisk-based telephony systems. It is used by supervisors, managers, and operations teams who need detailed visibility into inbound and outbound call activity.
The software offers features such as real-time monitoring, performance reporting, agent management, and quality evaluation tools. QueueMetrics helps organizations track service levels, understand agent workload, and make data-backed staffing and performance decisions without replacing their existing phone infrastructure.
QueueMetrics Pricing
QueueMetrics pricing is based on multiple tiers for its on-premises and cloud versions, all of which include unlimited supervisors, free support, and free updates:
On-Premises Plans (Annual, CHF)
- QueueMetrics 10: CHF 750/year (10 Agents)
- QueueMetrics 20: CHF 1,500/year (20 Agents)
- QueueMetrics 50: CHF 2,400/year (50 Agents)
- QueueMetrics 100: CHF 3,500/year (100 Agents)
Cloud Version (QueueMetrics Live)
- CHF 8/agent/month
Disclaimer: The pricing is subject to change.
QueueMetrics Integrations
QueueMetrics integrates with select CRM and call center tools to support connected workflows and centralized performance tracking.
Who Is QueueMetrics For?
The platform is used by contact centers and teams that require detailed call monitoring, reporting, and performance analytics. It supports a range of contact center operations across different organizational environments.
Is QueueMetrics Right For You?
Are you looking for a contact center analytics platform that gives real-time operational visibility and detailed performance tracking? QueueMetrics software helps teams overcome manual reporting challenges and limited call center insight with centralized metrics and live dashboards.
QueueMetrics supports General Data Protection Regulation (GDPR) compliance for secure handling of personal and call data. The platform is designed with secure deployments in mind and can scale from small teams to large multi-queue environments.
Still not sure if QueueMetrics is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
QueueMetrics Features
Agent Monitoring And Realtime Insights
QueueMetrics enables supervisors to monitor agents and queues in real time, tracking occupancy, pause times, lost calls, and active call interactions. Managers can adjust agent distribution on the fly, use whisper, barge, or spy modes, and optimize overall call center performance.
Customizable And Scheduled Reports
The managers can create custom call center reports by selecting relevant data blocks and applying filters such as agent, queue, or location. Reports can be scheduled for automatic delivery via email to multiple recipients, ensuring teams always have up-to-date insights without manual effort.
Dedicated Agent Page
The software provides each agent with a personalized Agent page to track calls, log outcomes and feature codes, and access relevant CRM pages. Agents can also generate self-service reports and monitor their performance throughout the day, promoting accountability and streamlined workflow within a single virtual interface.
Outbound Call Tracking
QueueMetrics enables supervisors to monitor outbound campaigns in real time, tracking agent-initiated calls and overall progress. Using virtual queues, even calls outside standard queues are captured, allowing managers to measure campaign effectiveness, optimize agent activity, and ensure consistent follow-up with customers.
WebRTC Softphone
With its WebRTC softphone, QueueMetrics features allow agents to access a fully functional softphone directly in their browser. This eliminates the need for additional hardware or external applications, allowing seamless call handling, reducing setup complexity, and enabling flexible, location-independent communication while maintaining high call quality.
Pros And Cons of QueueMetrics
Pros
Reduces reporting and analysis time significantly
Provides deep visibility into call center performance
Supports extensive report customization and filtering
Cons
Initial setup can require technical expertise
Limited support for omnichannel or social media
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Frequently Asked Questions
What types of pricing plans does QueueMetrics offer?
The software offers both on-premises and cloud plans. On-premises QueueMetrics price starts at CHF 750/year for 10 agents, with larger tiers at CHF 1,500/year (20 agents), CHF 2,400/year (50 agents), and CHF 3,500/year (100 agents). The cloud version, QueueMetrics Live, costs CHF 8 per agent/month. Request a custom QueueMetrics cost or price quotation today.
Who are the typical users of QueueMetrics?
QueueMetrics is used by contact centers and teams needing detailed call monitoring, reporting, and performance analytics across various industries and organizational environments.
Does QueueMetrics have a mobile app?
No, QueueMetrics does not offer a dedicated mobile application.
What language does QueueMetrics support?
QueueMetrics supports English, Spanish, Portuguese, German, and many more languages.
What level of support does QueueMetrics offer?
QueueMetrics provides support through multiple channels, including user manuals, live training, FAQs, an active forum, video tutorials, email, and phone assistance to help with installation, configuration, and troubleshooting.
Does QueueMetrics offer an API?
No, QueueMetrics does not offer API access.
What other apps does QueueMetrics integrate with?
QueueMetrics integrates with select CRM and call center tools, including Vtiger CRM, Salesforce Engage, and WebRTC softphone. These integrations help centralize performance monitoring and streamline workflows.